Hello everyone
While we always do our best when developing our games, software bugs are a reality of game development. While we work to squash out as many of these as possible before launch, we know that some can slip through.
We always want to ensure you have the best gameplay experience possible, so we appreciate it if you can take the time to report any bugs or give us feedback about your experience.
When you report a bug here on the EA Forums, we review the reports and work with the game development team to identify the reported bugs and issues that most impact our players.
Please keep all posts in the right section
- General Discussion: Feedback and discussion points should be posted in the General Discussion forum.
- Technical issues: Advice and discussion of technical issues should be posted in the Technical issues forum.
- Bug Reports: Reports of Bugs or glitches should be posted in the Bug Report Forum
It can sometimes be confusing whether an issue is due to a bug or a technical issue. It's okay if you're unsure where to post, but as a quick rule of thumb, a bug is something that would need to be fixed in a patch/update while a Technical issue is something that might be fixable with troubleshooting.
Bugs would include things like level geometry issues, missing textures or broken animations.
Technical issues would consist of crashes on startup, game instability and performance issues.
When providing information in your bug report, posting on an existing thread is okay if your issue is exactly the same as the original post. If you are experiencing a similar issue with slight variations, please create your own topic.
- If you find multiple bugs, create a separate thread for each one. While this may seem a bit repetitive, It helps us get to the point of each bug separately making a much more effective experience for you and us.
- Please post a subject with a clear summary of your issue. Starting posts with "I need help!" or "Can't play no matter what" only serves to make it harder to help with your issue.
We completely understand that emotions can run high while dealing with technical issues, but posting in an abusive or disparaging manner will not be tolerated and does not advance our goal of assisting the widest audience of players in this forum.
How to fill out your bug report:
A vital part of a bug report is that we can reproduce the issue you are seeing. Having clear text on what you did or a video can be a lifesaver for us. Using clear and easy descriptions helps a lot.
Explain where you are encountering the bug, the steps you took leading up to the bug as well as anything you may have changed. These are all things that can help us reproduce the bug which in turn makes the bug easier to investigate.
If the bug you are encountering is visual a screenshot would be very helpful, so if you are running into a visual bug please make sure to include a screenshot.
I can't post I get an error:
If you find yourself unable to post, make sure you select a tag and also make sure that the title of your post is not overly long and that any attachments are within the file size limit.
Community Manager