Re: [GUIDE] EA app - What does this Error Code mean?

INST-14-1603 - Unknown fatal error

This error indicates that a generic fatal error happened during our install.

Possible steps to resolve:

1. Manually install any missing VC Redistributables from: https://learn.microsoft.com/en-US/cpp/windows/latest-supported-vc-redist.
   1. Note: we rely on x86 (32-bit) versions 10 (2010), 11 (2012), 12 (2013), and 14 (2015+), as well as the x64 (64-bit) version of 14 (2015+).
2. Follow Common troubleshooting steps above.

INST-3-1920 - Failed to start Background Service

This error indicates that we successfully installed our game management service, but that it wasn't able to start.

Unfortunately, we're not sure why this happens, the Common troubleshooting steps above may help, but if not please get in touch with us on EA Answers HQ. We'd be particularly interested to know if the following file exists on your PC: C:\ProgramData\EA Desktop\Logs\EABackgroundService.log.

INST-14-1460 - Local operation timeout

This error indicates that we tried to run an installer for one of our dependencies and were unable to do so. This can commonly occur when trying to install the VC Redistributables.

Possible steps to resolve:

1. Manually install any missing VC Redistributables from: https://learn.microsoft.com/en-US/cpp/windows/latest-supported-vc-redist.
   1. Note: we rely on x86 (32-bit) versions 10 (2010), 11 (2012), 12 (2013), and 14 (2015+), as well as the x64 (64-bit) version of 14 (2015+).
2. Follow Common troubleshooting steps above.

INST-21-1152 - Installer already running

This error indicates that the EA app installer is already running.

Possible steps to resolve:

1. Check to see if a Windows UAC elevation prompt is waiting for your attention (the EA app client installer requires Admin permissions to proceed).
2. Follow Common troubleshooting steps above.

INST-14-12002 - Network timeout

This indicates a network connection issue.

Possible steps to resolve:

1. Ensure you have a stable network connection,
2. Follow Common troubleshooting steps above to retry,
3. Try again at a later time.

INST-14-12029 - Connection failed

This indicates a network connection issue.

Possible steps to resolve:

1. Ensure you have a stable network connection,
2. Follow Common troubleshooting steps above to retry,
3. Try again at a later time.

INST-14-1601 - Windows Installer Service Missing

The EA app installer relies on the Windows Installer Service, this error indicates that that service was unavailable and that there may be a problem with your system configuration.

Possible steps to resolve:

1. See Microsoft help topic available here.
   1. The full text of the system error is: "The Windows Installer Service could not be accessed. This can occur if the Windows Installer is not correctly installed. Contact your support personnel for assistance."

INST-21-577 - Signature validation error

This error indicates an issue with the EA app installer's self-integrity check. This could be due to tampering or a file write error.

Possible steps to resolve:

1. Follow Common troubleshooting steps above.

INST-14-5 - Access denied

This error indicates that our elevated process was blocked from performing some steps of the installation process, which may be a problem with your system configuration.

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Possible steps to resolve:

1. Please restore the Windows Installer Service permissions to their defaults,
2. Ensure that the Windows Installer Service has access to:
1. The program files folder (e.g. `C:\Program Files`),
2. The package cache folder (e.g. `C:\ProgramData\Package Cache`).
3. Ensure that the Windows Update Service is enabled,
4. Follow Common troubleshooting steps above.

INST-14-1612 - Installation source missing

This error indicates that a problem occurred while installing one of the VC Redistributables, their installer wants to uninstall an existing version but the uninstaller appears to be missing.

Possible steps to resolve:

1. See Microsoft help topic available here:
1. https://answers.microsoft.com/en-us/windows/forum/all/problems-installing-microsoft-visual-c-2015-2019/5d15dfca-fdf5-4582-a5bd-0a8f91aecb9d.
2. Manually install any missing VC Redistributables from: https://learn.microsoft.com/en-US/cpp/windows/latest-supported-vc-redist.
1. Note: we rely on x86 (32-bit) versions 10 (2010), 11 (2012), 12 (2013), and 14 (2015+), as well as the x64 (64-bit) version of 14 (2015+).
3. Follow Common troubleshooting steps above.