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Content Update 1.3 (CU1.3) Plant Pass Issues

EA_Rtas's avatar
EA_Rtas
Icon for Community Manager rankCommunity Manager
1 month ago

Hey everyone,

This week we ran some tests on the Plant Pass, but something broke on our end.

We're aware of the following issues that affected some players who bought the Plant Pass prior to 3pm PST on June 25, 2026:

-Some players had their Plant Pass progress reset.

-Some players who bought the Plant Pass lost access to their Premium reward track.

-Some players who unlocked plants via the Plant Pass, had already unlocked those plants, and were supposed to receive fallback seed rewards, didn't receive them.

These issues should never happen. Period.

We’ve identified what caused it and we’re working on a solution to restore affected accounts. Right now our priority is on restoring Plant Passes to people who lost access to their Premium reward track, restoring progress and rewards they should have been granted, and making sure this doesn't happen again. 

If you were impacted, you don't need to submit a Support ticket. We’ll handle making it right on our end without you having to take any action. We’ll share a detailed update within the next 24 hours with exactly what restoration and make‑good will look like. Early Access means we’re building this game in public, but losing something you bought is not OK, and we’re working on fixing it as soon as we can. Thank you for the reports and for your patience while we fix this.

Updated 1 month ago
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  • PvZ_StarFlower's avatar
    PvZ_StarFlower
    Icon for PopCap Team rankPopCap Team
    1 month ago

    Hi everyone-

    Thanks for your patience as we worked through this. Again, this was on us, and we appreciate you giving us the time to fix it. 

    If you were affected, here is what you’ll receive and when:

    If you purchased the $4.99 Premium Plant Pass:

    Because the Premium Plant Pass was removed from your account, we’re upgrading you to the $9.99 Premium Plant Pass at no extra cost. This version includes more rewards than the one you originally purchased.

    In addition, your Plant Pass progress will be restored to Milestone 12. You’ll unlock all rewards from both the Free and Premium tracks up to that milestone. If you had already claimed those rewards before the issue happened, you’ll receive the newly unlocked rewards on top of what you already earned, as well as 30 additional Wild Seeds.

    If you purchased the $19.99 Premium Plant Pass:

    You were incorrectly bumped down to the $9.99 Premium Plant Pass tier. To make this right, you’ll receive the full difference in Plant Pass rewards between the $9.99 Plant Pass and the $19.99 Plant Pass you paid for, which granted higher rewards. We’ll also send you 30 Wild Seeds.

     If you were missing fallback rewards:

    If you didn’t receive the fallback rewards for Plant Pass rewards you already owned, such as Plants and Yard Decorations, we will send those to you.

    Timing

    All make-goods will begin rolling out Saturday, 6/27 at 12 AM PST.

    Please allow up to 24 hours for the delivery to complete. 

    If you have been affected and have not received your make-goods by Sunday, June 28 at 12AM PST, please contact EA Help via the web or through the Customer Support button in the PvZ3 Settings menu.

    We are grateful for your purchases, and losing access to them isn’t acceptable. We’re putting additional safeguards in place to ensure this doesn’t happen again. Thank you again for your grace, support, and holding us accountable.