Hey skate. fam!
Welcome to the ultimate troubleshooting guide for skate. on PC! Whether you're having issues or experiencing game crashes, we're here to help. Below, you'll find all the helpful information you need to get back on track.
A bunch of us CMs (Community Managers) are active on here too, and we will do our best to help, but we can't respond to everything. So, let's all rely on the community to help each other out, including in this thread.
Firstly, let's start with a Default Setup
With hundreds of thousands of different PC hardware and software configurations, it's not always possible for us to identify the exact issue that is causing you a problem with the game.
That being said, PC enthusiast tweaks such as undervolting or changing the clock speed of your graphics card have been known to cause undesirable performance issues with our games.
We always recommend reverting to default hardware/software configurations when it comes to troubleshooting PC issues. This step alone may solve any issues you are facing, but even if it doesn't, it ensures your PC is in a default state should we need to investigate further.
Basic Troubleshooting Steps
- Are you having trouble booting the game for the first time? Please be patient! If this is your first time playing on your machine, it can sometimes take a minute or two to open.
- If the game is not launching, please make sure your device meets the minimum requirements.
- Graphics Troubleshooting: For any graphical issues, follow this guide on EA Help: [Troubleshooting graphics on PC].
- Keep your drivers updated:
Additional Troubleshooting Steps
- Verify Game Files: Sometimes, game files can get corrupted. Verify the integrity of the game files through your game launcher.
- For EA app, go to your library --> click on the 3 dots of skate. --> Repair
- For Steam, go to your library --> right-click on skate.--> Properties > Local Files > Verify integrity of game files. - Check USB Connections: Avoid using USB hubs or extension cables. Mechanical keyboards with analogue (hall effect) switches might cause conflicts.
- Adjust graphics settings: Set your quality to "Medium" and then manually reduce everything, as setting quality to "Low" will lock FPS to 30.
- Disable background applications: Some background applications can interfere with the game and use up resources. Close unnecessary applications and processes through the Task Manager. You can also add the EA app or skate. to your anti-virus programs. You can find more information in this EA Help article.
- Check for Windows updates: Ensure your Windows OS is up to date. Go to settings --> Update.
Game Booting / Anti-Cheat Issues
Sometimes, AntiVirus or our EA Anti-Cheat software can block skate. from booting.
- Try adding skate.exe to your anti-virus's list of whitelisted applications.
- EA AntiCheat will report which piece of software needs to be closed in order for skate. to run.
- Some home automation or device controls may contain "Interception". A post with steps on how to remove this can be found by clicking here.
- For DiskSoft errors, you will need to uninstall/disable DAEMON Tools, ReWASD or Astroburn.
- More information about software that can block skate from booting can be found by clicking here.
Game Crashing Issues
- Where is the game crashing? For example, when going to a specific area or doing a specific trick
- How many times has the crash happened? Can you repeat it?
- Does it crash in the same place each time?
- Does the crash only happen in one area?
Upload a DxDiag file that can give us more information about your system and any issues with drivers or errors.
- Press the Windows key and enter 'dxdiag' in the search box.
- Select the dxdiag app.
- When DirectX Diagnostic Tool opens, select the Run 64-bit DxDiag button.
- If that button doesn’t appear, move to step 6.
- While the program is gathering information, a green progress bar will appear at the bottom left of the DirectX Diagnostic Tool window.
- When the progress bar disappears, it means your report is ready.
- Select Save All Information.
- Save the file to your desktop (make sure it’s saving as a text file) and give it a name you’ll remember.
- Select Exit.
- Attach the file here in your next post.
Remember, this thread is a guide for us to help each other out. If you encounter any technical issues, feel free to post here. Our community is knowledgeable and ready to assist. Let’s work and keep everyone on the board!
If you found a workaround or solution that fixed your issue, feel free to share it here so it can also help others!
Keep in mind, though, if you want to report a bug or issue with the game, please use the search function if a topic about it already exists or create your own thread. We've got our own guide on How to Report a Bug.
Also, we are unable to help with any account issues or payment issues on the forum. Please reach out to EA support instead. Here, you can find how to create a case.
Other than that, happy skating!
Community Manager