Issue: Certain Android players unable to access game

Samsung S23 with One UI 6.1. Very slow loading 30 second to 1 minute, random crashing when launching matches, resulting in TW & GAC losses. Battles are very laggy/jumpy, clear performance issues throughout the game. Also worth noting when switching apps and back the game now has too complete reload, it is also impacting other background apps such as listening to Spotify whilst playing (that now stops or crashes randomly whilst playign SWGOH).

My guild has been very vocal about issues since the update, approx 85% impacted including Apple users and people with other Android devices. Worth noting the PC version runs smooooooth but unfortunately I cannot take that with me during my travels.

This issue is far larger than you think given there are far more Android unders than Apple, with TB and conquest about to launch tomorrow I am dreading how bad it is going to be. Please stop downplaying this issue, the game runs terribly right now.

I'm getting an issue on Android where Google Play Games is not letting me sign in

I'm getting this exact same issue. I cleared the Google play cache, logged out and back in, and uninstalled and reinstalled both swgoh and google play. Nothing changed. 

Hi, CG_MeatheadDo you have any new information? 

We have already suffered resource losses because we can't participate normally in gac and tw as well as in the daily gameplay. Furthermore tb and conquest are starting soon. 

In my opinion it's not normal that if you want to play a mobile game you need a PC (which I currently don't have) because the game is unplayable on phone since the update.

Hope that the team is close to finding a solution.

Best regards, a cursed S22 player

still cant get on .. 3 days+, and no new info? the 1 device i managed to log on for a while has now stopped working too, and even before it was slow, gave "Play Store has problems with running swgoh" errors, and overheated the device like crazy in 10 minutes ... 

ridiculous

Is there any news at last? It can't be true that it takes so long to fix such serious bugs that affect so many players?

Il vous faut une prime pour régler le problème en moins de 3 jours ? Plusieurs milliers de service Android ne peuvent pas jouer au jeux, alors qu'il y a eu les tw , les gac, et maintenant la conquête, impossible pour nous de se connecter au jeu en données mobiles, et non même après désinstaller et réinstaller 50 fois le jeu rien ne change ! Comme chantait Ahnaldth101 "fix your game CG"

Hi @CG, 

Bad issue on fight GAC..

Crash à lot. This issue ans the issue amour jar jar event, it seems CG watts a massive stop..

Really disappointed about those issues 

Galaxy S21Fe here. 

Game does not load while on mobile network, phone gets extremely Hot in a few minutes. 

Kind of frustrating, already lost the oppurtunity to participate in one round of GAC and the latest assault battle aswell.. 

How is CG going to compensate the crystal, relic materials and gear loss? 

Been dead in the water since midday last Thursday. Any timeliness for this fix? Ive bee playing this thing since launch day,  not really willing to walk away from 8+ years of progress. I submitted a ticket and they didnt even acknowledge this problem, just told me to clear the cache and restart the game (the obvious stuff) and then closed the conversation with me even being allowed to respond. 

Would love some sort of reply that this will be resolved soon.