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EA_MakoCommunity Manager
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Matchmaking time in duos and trios
Due to the disastrous Wildcard event, I've been playing exclusively in pubs for the past few days. Duo matchmaking times are TERRIBLE. Trio matchmaking times aren't much better. In the mornings and evenings, my matchmaking averages 5-10 minutes. I use a tracker, and practically half the lobby is always the same people. This can't continue in the long run... Do something about SBMM to shorten the matchmaking time. Oh my God, it's just pubs. This isn't the ALGS. Why are you doing this and harming the game?SolvedvVv_Bjoergen_vVv14 days agoSeasoned Ace92Views0likes8Comments
zhaodehaan19 days agoSeasoned Newcomer33Views0likes2CommentsDidn’t get it all my items from merging my PlayStation and pc accounts
Who can I email about not getting all of my items when I merge my PlayStation five and my PC account I didn’t get all of my badges, the hard ones to be exact in a lot of my finishers and a couple of skinsSolvedTaart6620 days agoRising Newcomer32Views0likes1CommentRequest for Review of an Unfair Ban and Feedback on EA Support Experience
Hello, I believe this is an issue that many players may have experienced and can understand. One day, my Apex Legends account was permanently banned for "Gameplay Disruption", which I believe happened because my account was compromised. I have submitted multiple appeals regarding this issue and also contacted EA Support through live chat. I followed every method I was advised to try, but every appeal resulted in the same automated response stating that the sanction was appropriate. When I contacted live support, I was told that the matter was not handled by their department and that only the specific team responsible for sanctions could review it. However, there appears to be no way to communicate with that team directly other than submitting appeals that only result in the same automated responses. This leads me to wonder: for players who genuinely believe they have been unfairly banned, are we expected to keep submitting the same appeal repeatedly until we eventually receive a proper review? I also have evidence of suspicious login activity from unknown locations during the relevant period, which suggests my account may have been compromised. The current system feels as though it discourages players from appealing or seeking help by making the process exhausting and frustrating. I understand that EA must have systems in place to handle a large number of cases, and I am not asking for special treatment. I am only asking for a fair review of my specific situation and the evidence I have provided. I am posting this here because I have no other place to properly explain my concerns. I understand this may not be the correct department, but I hope this can bring attention to the difficulties players face when trying to appeal a ban. Thank you for taking the time to read this.Solved57Views0likes2Comments
I bought Ash but recently I found it was locked.
How can I fix it.I rather to buy Ash again with using legend coins. Below's the picture which show my ash's skin.SolvedOn1yFence25 days agoSeasoned Newcomer42Views0likes3CommentsHeirloom shards
Give me my heirloom shards I've opened 624 packs since my last one excluding event etc and still haven't got any heirloom shards and Its practically stealing my money and I want my heirloom shards if I'm spending moneySolvedNannynigels2456725 days agoRising Newcomer42Views0likes1CommentMap pinging while dead
I dont know how it is on pc, never realy played apex on there. But for ps/xbox i think its the same. Let us mark and ping stuff when we are dead, so we can help our teammates. Sometimes it would come in handy, like if i have to ping a replicator, i cant but it would help my everybody else, because they dont have to go on the map or wait till our box is out of time. Maybe we dont need the nearest one because we know there are enemies there. Or when someone has to rotate, we can help them by pinging the route. Sometimes they dont have enough time to look for them selves and they need our help. It would be nice to have thies feature in the game. It would help in many situationsSolved84Views0likes1CommentFPS no longer same after recent update
I'd easily get 220+ fps and the lowest I'd get was 180. Now I cant even hit 120, I'm constantly getting 60-110. Only when I look at the sky or the ground I get 240+ fps. Why is this? Changed video settings as well, same result. Please fix this issue, its unplayableSolvedIcyischill1 month agoNew Novice85Views0likes3CommentsAfter a month why is a non existent Mirage yelling in my ear every game?
How difficult is it to prevent a character that doesnt exist on your team or anywhere near you from screaming senseless stuff in my ear every action I perform. Also I'd love a playlist called "Anything but Olympus" Easily the worst map in any multiplayer game that's ever existed. I'd play any AI slop COD map over this flat coverless corner camping promoting wasteland.Solved28Views0likes1Comment
I want to recover my account ! You guys make it lost , you give me back !
I had an account actively play untill at one point i needed to VERIFY my identity , for what? Excuse me for what to verify? I offered you my identity once i created the account , what identity to verify? All my items , investment in stats , time and skins ?? for your identity verify? Recover my eLDragoRoto username / account !!! I know the password but I lost the email of which account was created on ! SOLVE IT or you dont want this war ! Lets do it because I know you can .Solved94Views0likes5Comments
Let me play with only bots in bot royal...
With the broken matchmaking system it s impossible to revive teammates, those bots just leave. And we can t even complete challenges in bot royal with the 5 min Q times it has cause it tries to find human players....5 min Q times for a bot mode, genius game design ...SolvedShadwRavn1 month agoRising Novice232Views5likes10Comments
banned for ''gameplay enhancement''
Hi yall, recently i was banned for gameplay enhancement, which ive never done. I appealed over 20 times and i just get denied with the same robotic and generic reply I always get. I reached out on forums alot and people have said that i may have been playing or queued up with a cheater which i think is highly possible as at the time I was very into ranked and i was in LFGs looking for teammates so theres a chance one of the people i was playing with was up to something. Id also like to say that i know noone here can get me unbanned but is there any way of speaking to a real support worker and resolving this, ive genuinely spent thousands of dollars on this game and thousands of hours over the past 7 years playing this game and i wouldnt ''cheat'' to ruin it all for nothing, i didnt need to cheat and never wanted to and i got banned for such a thing. so i ask again can literally anyone give me an idea of how to speak to a real support worker and not receive the same automated response. And i also cannot appeal anymore due to how many times i have appealed.Solvedukadei1 month agoSeasoned Novice75Views0likes3CommentsBot royale
Why is this mode even a thing. Drop in, have a pred squad follow you, kill you in seconds. Like it's so dumb lol let those sweaty players play normal or ranked. Don't let them bully new players who just want to have a good time.Solvedwigglestheworms1 month agoRising Traveler63Views1like1CommentUnwarranted Permanent Ban on Apr 07,2024
Hello EA Apex Support & Community Moderators, My Apex Steam account was permanently banned on Apr 07,2024 for no proven cheating behavior. I’m a Platinum-tier player accumulating over 1000 official game hours. The ban happened when I queued Silver ranked with my friend in a local internet cafe. I turned on Huorong Security antivirus on the shared public PC solely to protect my account from being stolen, no third-party cheat tools were opened at any moment. Right before being banned, I spent collected heirloom fragments to craft guitar heirloom, which cost me lots of in-game resources; I have zero motivation to cheat and abandon my precious rare in-game item and long-time game investment. I filed the first EA appeal immediately after suspension, yet it was rejected without disclosing my specific violation reason. I was tied up with daily work for nearly two years and couldn’t follow up on my case until recently. I’ve gone through EA’s full user policy thoroughly and confirm none of my actions break game regulations. My bound Steam profile has no VAC punishment ever. Normal EA Help tickets only auto-reject my request with no detailed ban evidence, so I post here asking moderators to forward my case for manual audit of my gameplay history and login IP records to cancel this mistaken ban. Ban Date:Apr 07,2024Solved59Views0likes1Comment
Death Duet unequipped location
I don't know if it's intentional, but Death Duet's location while holstered puts it behind guns that are on the legends back. A lot of heirlooms of similar size (like the twin razors) get holstered on the leg, which makes more sense and just looks a lot better. Obviously it's not a super big deal, but something that I think could be improved.SolvedH43_2 months agoNew Novice123Views0likes7Comments
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