Help
I recently was in a support chat with an agent and I told them my issue, saying: "I want to unlink an Apex account that's on my xbox that's connected to an old email I had. My dad stopped paying for the domain and a company bought it and wants us to pay around $4000 to get the domain and email back (we lost the password). The account is logged in on my Xbox but I want the stuff on my computer because I have my Revenant heirloom and many other things on it. I gave them all the information they asked for and i was greeted by an agent that simply left mid convo, so I connected to a guy who said they just couldn't help me. He said that I had to start a new case. I just tried to start one and there are no **bleep** agents available even thogh I know **bleep** well there are agents available. This customer service is straight up laughable for a AAA game. If anyone can help me that would be great.SolvedChase4010007 days agoRising Newcomer33Views0likes1Comment
acc link am i losing progress
greetings recently i manage to handle " secure boot " outrageousness and wanted to play another game thru steam (an ea game i installed from steam) however when i try to enter asked ea account and forcing me to link my steam acc and ea acc which i don't want since i installed thru steam being online as steam user should be enough i think anyway as apex player i have over 2k hours time and achievements and store items etc etc on that ea acc also when i look at the lobby i can see the steam link button but idk why steam side doesn't recognize there is that.. here is the question: today if i link my steam account due to this push are there probability of losing my apex progress in the ea account ? ( which i am using it since origin time) thank you in advance, yours trulySolvedSeanfhear13 days agoNew Novice52Views0likes3Comments
Wrong heirloom
I sent my cousin $100 so he can buy the 100 apex pack bundle on my account and he got 150 heirloom shards and I told him which heirloom to buy ( I specifically told him the cobalt) and he bought the serpent’s sting. Is there anyway to appeal or get in touch with anyone or am I cooked?Solved64Views0likes2Comments
how would i get an admin code if they even still give them out?
because i have a discord server which i am hosting tournaments for up to 48 players, i already have a bracket, rules, etc. it has 2 divisions which change by which rank you have in br, does not need any special application or anything and can be played on any platform, i plan on streaming it to twitch and posting it on all socials but an admin code would be great because since its a single elimination styled bracket, and since there is two teams which could be duos or solos instead of trios which would mean there is less than 6 people so i wouldn't be able to host, duos or solos without it but i really want to mainly because it offers a variety for people that don't want to play with anyone but it also allows for people to play with just one person or their friend which i know a lot of people want to do, and finally because i would be able to host the last 2 teams on bigger maps instead of just mixtape. if they don't give them out any more just let me know so i can at least try to figure something else out.SolvedTHEEnerd21 days agoRising Novice71Views1like2CommentsMonitor Xhair
Hello, I have a simple question. Is it allowed to use a monitor setting to draw a crosshair/dot on the screen since hipfire doesn't give a good indicator on where the center of the screen is? The way it currently works is very disorienting for someone like me who's used to being able to customize my crosshair from Counter-Strike 2.Solved138Views1like6Comments
Change of ownership on an EA/Xbox acc
Hello i wanted to get some help on a very specific problem with my Account on EA and Xbox to make it short. a few years ago when i was a minor my family gave me an xbox and my father made an account previously in wich i played for years, saving all my progress in HIS microsoft/EA account on the game Apex Legends and all my Cosmetics, level and progress in general is there then all my Apex Legends progress is tied to HIS account, now i have my own accounts and im trying to recover all progress, is there a way to transfer or recover my Apex stuff due to change of ownership?Solved54Views0likes1CommentLost access to mail
My ea account has been around for many years and during this time I lost access to the mail linked to the account, can I somehow link a new mail. The PlayStation Network is also linked to the account and I have full access to it. How can I prove that the account belongs to me?Solved83Views0likes5Comments
Banned account
Hi, I've been trying to contact support for months now with no success. I keep getting rejected. My account was recently blocked because the anti-cheat program found compromised files on my computer that weren't related to the game. I've never used cheats. I've been playing since the game came out and would like to be unblocked. I've sent hundreds of emails and reminders, but nothing. My ID is Zorarak7283 (PC) or SVY_Zorarak (PS5). Thanks. [Thread moved from Apex Legends IT board to Apex Legends EN board, please review the guidelines to find the right language board for your post. EA_Claus]SolvedZorarak72831 month agoSeasoned Newcomer88Views0likes1CommentI really need help my account got hacked and banned
I start play ,my account was hacked by a hacker in March 2024 , the hacker changed the email address of my account, and later I contacted service to bind my account back to my email, but unfortungtely, my apex has been banned. I am well aware that the hacker used my account to cheat in the apex game, I got on the game after not playing it for a few weeks and there were new damage badges on some legends I’ve almost never played.SolvedJouKaSo1 month agoRising Newcomer86Views0likes1Comment
I really need someone help...... account hacked and banned
I start play this game from 2019,my account was hacked by a hacker in December 2024, the hacker changed the email address of my account, and later I contacted service to bind my account back to my email, but unfortungtely, my apex has been banned. I am well aware that the hacker used my account to cheat in the apex game, because the hacker contacted me after stealing my account, blackmailed me with my account, and asked me to transfer a fee to him, otherwise he would destroy my account, but this is a violation of my personal human rights, I was unwilling to compromise with them refused to pay their blackmail, in order to retaliate against me, they let me watch them cheat in the game through live broadcasts, using my account, which eventually led to my apex being banned, I have always loved Apex, Steam has played Apex for 1700 hours, I love this game very much, I love my account very much, which is why I have been insisting on appealing, I don't want to lose my account because of hackers, if I really did something wrong, it was that I didn't protect my mailbox, which led to hackers stealing my account through my mailbox, and now, I have protected everything and lost my apex progress, I'm sad, I hate hackers, I hate cheaters, what they do is a violation of my human rights, if I can, I really want to sue them, but there is nothing I can do but apply here to hope someone lift the ban on my account. I have no reason to cheat. [CM edit - descriptive title]Solvedbilibili2333ger1 month agoRising Novice201Views0likes6Comments
Heirloom glitch
On December 31st around 10pm Utc+8 i bought a bunch of packs and pulled heirloom shards, wondering which heirloom i should get i was looking at a few of them and i clicked on wraiths kunai, i didn't typically like the heirloom and i definitely wouldn't of chosen it, all of the universals are better in my opinion but my game glitched, i pressed where it says buy for 150 shards but never confirmed because i didn't want it, i then pressed “esc” on my keyboard and my screen froze for like 2 seconds and i the game decided to buy wraiths heirloom, i don't expect ea to refund my shards but it would be really nice since i bought at-least 80% of the 500 packs. i get that all in game purchases are final but i didn’t intend to press confirm nor did i press confirm. is it possible for this to be resolved?SolvedLumaul1 month agoRising Newcomer106Views0likes2Comments- Serksi1 month agoNew Novice110Views0likes4Comments
My friend got perma banned for no reason?
My friends account was banned about 3 hours ago to this post while he was out. He comes back to log on to apex and finds out he's banned. he checks it out and turns out his account location to egypt and an account access from egypt. Any advice for any help to get EA to actually do something about this situation? (he is from denmark and plays on europe servers if thats relevant)SolvedSparingFlare1 month agoRising Newcomer61Views0likes1CommentThe account was mistakenly banned and there is no way to appeal
Dear EA Support Team, I am a dedicated and passionate fan of the game APEX Legends. On the evening of October 15th, 2025 (China Time), around 10:00 PM, I was playing a Ranked Arena game mode in APEX. During the match, I used the Game Reproduction Device to select an enhanced talent, but unfortunately, my account was banned within less than 5 minutes of starting the game. I sincerely request the EA team to investigate this matter thoroughly. APEX Legends holds extraordinary significance for me—I truly need to be able to play this game, and I also have a deep affection for the in-game skins, which represent a great deal of my time, effort, and dedication. I earnestly implore the EA staff to conduct a careful investigation and grant me an account unban. Thank you for your attention and assistance.Solved13998871 month agoSeasoned Newcomer136Views0likes4Comments
Racist remarks being called the N word.
Detect and ban individuals that use racist and derogatory remarks.Solved87Views0likes1Comment
hello guys i got banned really with a anser that is you hacking
guys i really didnt hacking and dont play unfair i was every time fair can some one help Edit: Moved thread to general discussion. Was previously posted in the bugs forum. This is not a bug. -CMSolvedsandy12oi1 month agoRising Newcomer49Views1like1CommentUnresolved Ban on the account
Hello i know that many people may have this problem that when your account was steal by a fake verification code on your email and that one person is having your account play with cheats and ban your account later and i try many times to appeal this issue and is denied i need some help to unban my account somehow the EA team help get me only the account back without to remove the ban into the game .SolvedJoJo3y-0uo2 months agoNewcomer40Views0likes1Comment
I made a purchase by mistake
I accidentally buy and havoc skin for 1000 apex coins, i wanted to know if i can get a refound, i look up a bit and it seems that refouns are not possible but it literally doesnt make any sense. On top of that i dont use havoc and the skin is awful like steping on a lego. Please tell me if i can get any kind of help, thanks in advance👋SolvedGodKactuz2 months agoNewcomer42Views0likes1Comment
My account was banned even though I have no criminal record.
Hello, I'm Ismail. My account was stolen, and I've been trying really hard to get it back. Thanks to EA tech support, I was able to get it back, but I'm still having issues. My account has been banned for a week, and there's no sign of it being banned.SolvedBaypanda1xx2 months agoSeasoned Newcomer71Views0likes2Comments
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