Battlefield V cannot launch after uninstalling Battlefield Lab
I am seeking assistance regarding a "DirectX device creation error" that renders Battlefield V completely unplayable. The error claims my NVIDIA GeForce RTX 4060 Laptop GPU does not support DirectX 11.0. Standard troubleshooting steps have failed to resolve the issue. I have already utilized Display Driver Uninstaller (DDU) to completely remove the NVIDIA drivers and performed a clean installation via the NVIDIA App. Additionally, I have cleared the EA App cache, verified the game file integrity on Steam, and reinstalled Battlefield V today, but the error persists and the game still will not launch. This problem originated last year after I participated in the Battlefield Lab alpha and beta test. Immediately following the uninstallation of Battlefield Lab, Battlefield V became entirely unlaunchable, producing this specific error. I do not have Battlefield 2042 or Battlefield 6 installed now, so I cannot confirm if other Frostbite engine titles are similarly affected. I have already researched this issue on the EA Forum and Reddit, and I noticed that other affected players seem to have no effective solution to this day: https://forums.ea.com/discussions/battlefield-v-en/after-deleting-bf6-beta-i-cant-play-bf5/12501303 https://www.reddit.com/r/BattlefieldV/comments/1t6xije/help_battlefield_v_showing_rtx_4050_does_not/ It appears that the uninstallation of Battlefield Lab inadvertently corrupted , DirectX components, or shared files, making the game unplayable. Because standard troubleshooting and driver reinstalls have proven entirely ineffective, I would appreciate any guidance on how to identify and rectify the specific underlying modifications caused by the test client. Thank you.
BFV disconnects from EA servers after 20–30 minutes
Hello everyone, I have been experiencing a persistent issue with Battlefield V (Steam version). After approximately 20–30 minutes of gameplay, the game disconnects with the following message: "You have lost connection to the EA servers." Only once did I receive Error Code 1000. Every other disconnect has only displayed the message above. I have already tried the following: ・Reinstalled Battlefield V. ・Reset the Battlefield V settings folder. ・Repaired EA AntiCheat. ・Reinstalled the EA App and cleared its cache. ・Updated my Realtek Ethernet driver to the latest version. ・Disabled IPv6. ・Changed my DNS to Google DNS. ・Adjusted the recommended network adapter settings (including disabling Energy Efficient Ethernet). ・Temporarily uninstalled my antivirus software. Additional information: I am using a wired Ethernet connection. Other online games, including VALORANT, work perfectly without any disconnections. While testing, I continuously pinged 8.8.8.8 during gameplay. Even when Battlefield V disconnected, the ping remained stable at 5–11 ms with no packet loss or timeouts. Steam remains online. The EA App sometimes stays online, and sometimes goes offline, but the same issue also occurs while the EA App remains online. At this point, I have ruled out most common troubleshooting steps, but the problem still persists.
Regarding submitting a new support case
I filed an appeal right after my account was permanently banned, yet there has been no progress for an entire month. My appeal status has remained "under review" without any further updates. Now I am trying to create a new support case, but the submit button does not respond at all after I fill in all information. Could you please let me know if this is a webpage bug, or if player appeals are no longer being accepted?
Corrupt Cloud data
My account has encountered an EC:10607 error, with the system indicating that the cloud data is damaged. I suspect that multiple device logins have caused an archive conflict. I have independently completed various actions, such as repairing game files, cleaning up EA’s cache, disabling OneDrive cloud syncing, and modifying the permissions of the archive folder. However, the issue remains unresolved. I request that staff manually clean up the damaged cloud archive for this game, with the hope that this will reset the cloud archive service. Edit: updated title for clarity
Battlefield V was unjustly banned
My account was stolen in early 2024, and by the time I discovered it, the Battlefield V in my account had already been banned. I have no idea what happened. At that time, my account did not have multiple protections. I suspect that the other party stole my Outlook email account password and then used it to steal my Activision account. During the years when my account was banned, I have been appealing, but the issue has not been resolved. This not only prevented me from playing Battlefield V, but also left me feeling very depressed. I believe that the issues caused by account security should not be solely borne by me. Now that I have the conditions to activate multiple protections, I have been requesting the official unblocking of my account. Since 2024, I have applied for unblocking 20 times on the official website, but no one understands my situation. The official is also unwilling to send personnel to review my issues, and only appears to treat all banned individuals equally with colored glasses. Especially after the appeal at the end of last month, I received a reply in my email saying that they still believed their punishment for me was right, but on the official website, my ban record showed no ban history. I thought the authorities had brought me justice, but when I happily downloaded Battlefield V and restarted the game, the EA app prompted me that the game had been banned. I repeatedly refreshed the official website to check my ban record, but it kept showing that there was no ban record. At this moment, I finally understood that they had just closed the entrance for me to appeal, so I couldn't appeal anymore. It was really a good tactic. Ignoring my experience and even closing the entrance for my appeal is the behavior of the world's top gaming companies. When old games cannot create more benefits for them, they will no longer care about us players, and they may even be too lazy to spend time learning about your experiences. In their opinion, I should rebuild my account and purchase Battlefield V again, and then shut up. Actually, the cost is not high, but! If I really did that, then I would have compromised towards a wrong outcome! If every player compromises and does not receive proper and friendly treatment, what is the purpose of EA's existence? Just taking our money and then abusing and insulting us ordinary players? I will not compromise. I will keep every appeal email and fight against unfair rulings until the authorities realize his wrongdoing. Finally, I would like to reiterate my demand: to retract your erroneous judgment! Lift my five bans on the battlefield!
Forum Widgets
Community Highlights
- Shinetori1 year agoSeasoned Rookie
- EA_Kent5 years ago
Community Manager
Featured Places
Battlefield
Check out the EA Forums community for the Battlefield franchise.Battlefield 6
Discuss the latest news and game information around Battlefield 6 in the community forums.Battlefield 2042 General Discussion
Discuss the latest news and game information around Battlefield 2042 in the community forums.Battlefield 2042 Technical Issues & Bugs
Having issues with Battlefield 2042? Join here to report bugs, and find help with, crashes, connectivity and more.Battlefield V
Join the Battlefield V community to learn all you need to know. Find game information and updates, talk tactics and share Battlefield moments.Battlefield Franchise Discussion
Discuss Battlefield games in this community forum.Battlefield Game Info Hub
Read the latest news and announcements from the Battlefield Team.
