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Impossible to Contact Support?
Hello, I am having an issue connecting to the servers of a game I recently purchased, and according to replies on forums by official EA support I need to be able to contact a real customer support representative to fix it. Problem is, they have made it completely impossible to contact support. I have tried giving the chatbot my real issue, and it takes me to useless support pages. Same happens when I use the contact form. Every time I click on the option to talk to a "support ambassador" it says my issue isn't supported by them. I've tried googling how to actually get in contact with them, such as setting my issue to "compromised account" or "change account settings" but all roads lead to Rome: "This issue isn't supported by advisors!" So what can we as customers do to get help? There is no email, there is no phone number, there is only a bot that deflects you away with non-answers and worthless information. How do I get in contact with a real live person? Do they even exist anymore? Sorry for my rant, but getting support has been an extremely frustrating experience.Support rejects 10 pieces of proof after following Hacked Account guide
I am completely stuck in an automated support loop, and I need a Tier 2 security specialist or Community Manager to manually review my case. My EA account was hijacked, and the hacker changed the email address. I followed EA_Leeuw's official [GUIDE] EA Account Help: Hacked Account to the letter. I contacted support as a guest, provided my original email address, my linked Xbox Gamertag (RodneyWaffle), and full payment documentation just like the guide asks. Despite providing 100% accurate information, the live chat agents blindly follow a script, tell me my details "didn't verify properly," and refuse to escalate the ticket. They are effectively locking a legitimate consumer out of their purchased library because a hacker altered the database first. As an Australian consumer, being permanently locked out of digital goods due to a third-party security failure without a reasonable remedy is incredibly frustrating. To prove beyond any doubt that I am the rightful owner, I am attaching 10 pieces of evidence to this post that clearly trace my account ownership, billing history, and the hacker's footprint. Proof of Account Linking & The Hacker's Email Your support agents refuse to tell me what email is on the account, but your own login system exposes the hacker's address when I use my linked console credentials. Attachment 1 (Microsoft Privacy Page): This screenshot from my Microsoft account privacy settings proves that EA is an active, authorized app linked to my profile. Attachment 2 (EA Login via Xbox): The smoking gun. When I click the Xbox icon on the EA login page to sign in via my Gamertag, your system routes me to my hijacked account and attempts to send a verification code to the hacker's email: ru*****@hotmail.com. Proof of Purchase (EA Origin) I purchased The Sims 25th Birthday Bundle directly from the EA Store. I have attached the original Order Confirmation email showing exactly what was bought. Attachment 3 (EA Receipt - Part 1): Shows the Order Date (05/02/25) and Order Number (1005902101995). Attachment 4 (EA Receipt - Part 2): Shows the specific Sims packs included in the bundle. Attachment 5 (EA Receipt - Part 3): Shows the final total of $59.95 paid via PayPal. Proof of Payment Gateway (PayPal) Attachment 6 (PayPal Transaction): This shows the exact transaction clearing through PayPal. It perfectly matches the EA Order Number (1005902101995) and displays the unique PayPal Transaction ID (13E80693DG411291E) for the $59.95 purchase. Proof of Billing History (Bank Statements) I used PayPal's "Pay in 4" feature, meaning the payments came directly out of my Commonwealth Bank account in four exact installments. Attachment 7 (Bank Statement 1): Feb 5 deduction of $14.99. Attachment 8 (Bank Statement 2): Feb 19 deduction of $14.99. Attachment 9 (Bank Statement 3): Mar 5 deduction of $14.99. Attachment 10 (Bank Statement 4): Mar 19 final deduction of $14.98. (Note: Sensitive personal and partial credit card details have been redacted from these images for public forum safety, but the transaction dates, merchant IDs, and amounts are fully visible). I have done absolutely everything right. I have provided the exact invoice numbers, the original email, the linked Gamertag, and the full financial paper trail. Can someone please bypass the automated chat bots, look at this manual proof, and help me restore my account?
Basic functionality still not working on EA App after years of "development"
Dear EA, If you don't want Steam to take 30% of your cut, you'll have to do way better than this with one of your primary sources of income to become usable, let alone acceptable to your customers. There are just so many problems with this app that I'd be here for hours trying to list them all, but here are a few of the more annoying ones that should have been fixed years ago. Every single time I open this app, two things are guaranteed to happen: 1.) I'm FORCED to watch an AD for EA Play to renew my subscription (I never had one—I just once made use of a free trial so I could play something with a friend). I can't find any way to turn this off, and it's so incredibly annoying that I'd refuse to give EA another cent until this forced AD is gone, out of pure spite and principle. 2.) Without fail, this "game launcher" is not able to remember what games I have installed. So EACH TIME I open this app, I have to do an App Recovery so that this poorly made program finally "remembers" the two game directories I have on two different drives. How hard can it be to check two directories every time it launches? Steam can handle up to eight, by the way, with zero issues. Less frequent issues, but still things that should never happen: 1.) Thankfully, this now seems to be fixed, but I also had issues in the past where every time I launched it, I had to turn off "Usage Sharing," which turned itself back on after I'd disabled it the last time. I was told this is not intended behaviour, but it's hard not to see this as malicious intent with plausible deniability. I'd be interested to know if anyone here still has that "bug." 2.) This launcher keeps periodically asking me to enter the CD key for a game I'm trying to launch. WHY does this feature exist?? I log into my account, and all the games I own are verified on YOUR servers anyway. Why do I need to authenticate locally when I get none of the benefits, like being able to play those games without the launcher? You know, like when we still had physical media and had to enter a key. Why does that still exist if: You don't have physical media anymore (at least not on PC), and My games are already bound to my account anyway. Why do you still need this key nonsense? Yes, I know you can delete the keys so they get redownloaded to "fix" this issue, but the point is that this issue should not exist, period. 3.) I've now also started getting cloud corruption errors every few weeks. The problem is that all of my in-game settings get messed up and reset to their defaults. Weirdly enough, this goes to such an extreme that the settings get reset every time I die in Battlefield 3, for instance. If your cloud maintenance is so bad that you keep having corruption issues, why don't you use the local file instead of forcing the default config every time I die in-game? Either that, or the error is misleading to begin with and the problem is actually something local. Whatever the case, it's either that the cloud save servers are unreliable or your error messages are misleading. And before anyone says anything: yes, I tried reinstalling the app, but nothing changed. And yes, I did App Recovery (in fact, I need to do that every time for the app to work as intended). So my question is: how is it possible for one of your primary revenue streams to still be this bad so many years after launch? I'm surprised your shareholders aren't complaining that the app is insufficiently streamlined, increasing friction with your customers and therefore reducing potential revenue. For a company that's expected to maximize shareholder value, you're doing a horrible job at it. You can't even get an app to work that doesn't have a tenth of the functionality of competing game launchers like Steam. I know you now (thank goodness) no longer require the EA App for newer purchases like Battlefield 6 on Steam, but while that is a move in the right direction, it doesn't help those of us using older purchases where: No Steam version existed, or We already own the game on the EA App and are stuck with it. You'd also still be forced to use the EA App even if you bought the game on Steam, so there's no getting around the fact that you force all your customers to use a very poorly programmed application. So please fix your game launcher already. I think everyone has had enough patience which is YEARS at this point.A New Approach to Detecting Online Cheaters
Hi, Hackers are still very present these days. I wanted to propose a new approach to find hackers online and to detect hacking tools. Hackers exhibit specific behaviors online that could be tracked using statistical analysis. If a player matches these specific behaviors, they could be monitored thoroughly: memory scans, continuous full-packet network captures, or real-time behavioral video analysis. This way, new hacking tools could potentially be uncovered. Here are four behaviors hackers display online that could be tracked using statistical analysis: 1. Targeted Underperformance: They will perform poorly against specific players they dislike. To disrupt the competitive balance, they will track these players down on the map and let themselves be killed on purpose. 2. Score Manipulation: They will intentionally keep the round scores close to ruin competitive integrity. They do so by underperforming or overperforming depending on the teams' scores. 3. Score & Position Shadowing: To ruin competitive integrity, they will sometimes match your score. If you have 1500 points, they will keep themselves at 1450; if you have 1950, they will stay at 1850, and so on. They can do this on your own team or on the enemy team. They also shadow your scoreboard rank, keeping themselves sitting right next to you on the scoreboard—whether on your team's side or the opposing one—all game long. 4. Blatant Overperforming: They simply play far beyond normal limits to disrupt the competitive balance. I asked Gemini AI to generate some proposals and mathematical models to help detect these players. If valid, these methods could be used to trigger targeted, deeper client scans and analysis.
Placeholder icons, broken games, horrid support
Final post here, ever. Ea support is such an absolute joke I've never been helped. I just spent an hour in an endless loop on ea support website that has a broken chatbot that sends you to dead ends and literary is built to make sure you never speak to a single human. If you do manage to get sent to a page with a text prompt. You better believe your support ticket gets booted into the aether and is not sent to anyone of be able to be found by you afterwards. The actual problem I've been facing for YEARS is so upsetting and an absolute testament to EA and how much they care. For the games Lost In Random and Plants VS Zombies Battle for Neighborville for the Nintendo Switch, EA has used placeholder icons for both games and refuse to update them. This essentially means you are advertised a game full and complete like any product you ever purchase. But then upon opening the game and loading the card, you find that the icon of the game, which is 50% of the screen on Nintendo Switch consoles, is an unfinished placeholder icon. So right out of the box you're confronted by a while box with a LR in the middle instead of the box art. Or just a picture of plants and zombies without the full title showing. You're immediately confronted with how unfinished the game is going to be. Numerous game breaking bugs in LIR and controll defects once you switch between docked and handheld in PVZBFN. And then you contact support for years to ask them to work on the bugs and finish the product with a proper icon for the game. And they just refuse. What absolute jokes. Finally fix these issues, or never make a game again if you can't. Please
Paid content not activated.
Hello, I have posted this issue in the SWGOH forums but have received no response from the community team there, I have also spoken or at least tried to speak with the agents for the game via the web chat over and over but have never received a clear answers. So as a last resort of trying EA support I thought I would post here. So to the issue, I purchased the episode track via the SWGOH webstore over a week ago but it is still not active in-game. There must be something that can be done? ThanksAccount hack and lost my 3 months worth of grinding (shards)
My account was hacked and I found that my 42 k shards were used for exchanging riquelme 120 cam. I was planning on exchanging kvaratskhelia. is there any way for me to refund and get my tokens back . I hope I will be able to start playing again, for now I've quit this game as my 3months worth of progress is gone. I request mods and staff of ea eSports fc mobile to help me. my account is linked with the same Google account I'm using. I hope I can fulfill my dream of having a psg trio. 🥲🙏♥️. And I hope I can enjoy my favorite game again.Hello,
I rented the Pokra plant, completed the level, and then I was offered a special deal to purchase Pokra seed packets. I purchased the offer through Google Play using OXXO as my payment method. However, my Google Play receipt says "Shrinking Violet Seed Packets - Mini", and I did not receive Pokra seed packets. Instead, I received seed packets for several different plants. I have attached my Google Play purchase receipt. Could you please review my purchase and either grant me the correct Pokra seed packets or issue a refund? Thank you for your assistance.Why EA why?!!!/ Stamina is broken/ pop out mouthguards
These are professional fighters I shouldn't be gassed in the first 3 minutes of the first round. Especially when I barely have thrown any strikes. Before round 2 my striking is extremely slow. And my gas tank is almost on empty it makes absolutely no sense. If I was to play UFC 5 I would not be gassed so fast. And I play that game all the time and right now the way it's looking USC 5 is better than UFC 6. After the changes that you guys made because the cry babies had skill issues. You changed a bunch of things now the game don't even feel new it feels like I'm playing a mixture of UFC 4 and fight night round 5. And I'm pretty sure whoever else has played that game can understand where I'm coming from the strikes and combinations should not be slowed down I would agree the stamina needed some work but not as much what you've done to it. The stamina drains way too fast and I'm not even throwing crazy stamina cost strikes. I'm so disappointed I haven't bought the game yet I've just been playing the trial. Because that's how badly I don't want to give you my money. For everyone saying the game is better know the **bleep** it's not it was way too nerfed the striking should have stayed the same but the same because it allowed players that actually know how to play the game enjoy the game and experience it to its full potential. I mean my opinion it's more realistic I'm a kickboxer in real life and my strikes are pretty **bleep** fast probably the fastest in my division. Along with a few other guys. When I first played the trial I loved it I couldn't wait for it to come out now after you change a bunch of shlt because of the skill issue cry babies puss bags the game is not even fun to play. And not to mention whenever you're in Flow State you're supposed to be the one to unleash the beast but your opponent seems like they have more power and are able to rock you more likely when you're in Flow State than when you're not in Flow State. And you focus on realism so much why doesn't the mouth guard come out of mouth when someone gets hit hard as hell and it would add to the knockout replay excitement. You focus so much on trying to make things so realistic but you missed a finer details that was an old games that made that game great. Since you're listening to the community this year please fix the things that are really bad about the game so it's more enjoyable and the people that love UFC can actually experience the game and have fun with it and not feel like they have to fight for their life just to win a simple **bleep** fight. I mean honestly the head movement don't feel the same you can't even lean all the way back like you couldn't UFC 5 but I guess that's what happens when you listen to The cry babies that don't understand what makes a good game a good game. Such a let down EA I hope the true fans don't buy your **bleep** game and walk away until you improve and fix the things that make the game good. 💯🙏
Explanation as to why this players username was deemed to not break TOS?
On Battlefield 6, I encountered a player with the username "6MilWasntEnough". I reported the user, and I got an email saying no action was taken as it didn't break TOS with the explanation of: "We investigate the context before deciding if reported content or accounts follow the guidelines in our Positive Play Charter and the rules in our User Agreement. Sometimes, a single comment in a broader conversation—or an opinion that differs extremely from yours—may not be a violation." Oh, I'm sorry. It's just a matter of opinion whether or not 6 million people killed in the Holocaust was enough or not? Of course EA chat support was no help since they just use premade chat responses. I know it's very likely that AI is being used to moderate reports. It's a little ridiculous that players with the most benign of joke usernames are being suspended, and people like this are not being suspended. The case number is #248877049
EA Creator Network Application not linking social media pages.
I have all of my social media pages linked to public and professional settings, and already connected to EA, but when I try to connect Facebook in the EA Creator Network application, I am brought to a screen that allows me to "Continue" as my Facebook profile, then it redirects me back to the application without actually linking the account. Then, I can't connect Instagram to the application because Facebook is not connected.Hi, I am a secret famous game creator
I just want to send you guys the best controls, no big deal, no profit either, I just get it from the Stars, here it is, I hope you apply, this is one of my best configuration layouts Square Jab Triangle Straight Circle Right Hook X Left Hook Square X Left Uppercut Triangle Circle Right Uppercut and all switch for Southpaw Or Tekken Style instead of Fight Night Round 3 or UFC Undisputed 3 Kicks and Punches techniques, but this version, you require each roster a different version of fighting style or D-pad change fight styles L1 standing kicks, moving forward kick technique, moving back kick technique, same as special punches R1 For blocking all L2 for defense grapple R2 for offense grapple and move away or forward with defense and offense with the left analog and right analog stick, and press L2 and R2 forward to takedown then use R2 to throw if timed right or stronger unless he or she has good defense L2 will win for them Ground gaming too also, when submission L2 R2 breathing like from GTA 5 Yoga scene and press R2 to execute submission or L2 to escape, whoever has better strength and stamina wins or um technique strength and stamina, there ya go Same as Grapple, wrestling, throws, Muay thai throws, Muay thai clinch Up d-pad Boxing, brawling, Kickboxing, Taekwondo, Karate Down d-pad base martial art: Grappler, striker, or submission Left d-pad MMA, Jujitsu, Brazilian Jujitsu Right d-pad Muay thai, MMA or remove all that and just select each fighter for their own skill sets Press select to toggle HUD On or Off and Press Start Online to pause game for 1minute and either they leave or stay till 1 minute and they can pause too, simultaneously until agree to stay until they come back or 1minute, change to 5 or 15 minutes Try looking into the database archives, I set a system where the more you use a character despite the stats, the more improved you become with it, like a Pokemon stored in your game, or a horse lolPenalty History Disappeared – Cannot Submit Appeal
Hello, I am posting here because I can no longer submit an appeal through EA Help and I urgently need assistance from a moderator or EA Advisor regarding my Battlefield 6 ban case. Originally, my EA account received a permanent Battlefield 6 ban for “Gameplay enhancement.” I appealed the ban, but it was denied without evidence or explanation. After requesting my account data through a SAR/LGPD/GDPR request, I reviewed the LoginLog files and found extremely suspicious activity. All normal logins on my account are from Lisbon-PT (my real location), but on April 17th — the exact day the ban occurred — the only login entries show Uberlândia-BR, a location I have never accessed my account from. This strongly suggests my account was compromised by a third party on the same day the violation occurred. After contacting EA support again and speaking with a real representative, my entire Penalty History suddenly became empty. The ban and appeal completely disappeared from the system, and I no longer receive the “EA Account Blocked” message when launching Battlefield 6. However, I still cannot connect to the game servers and only receive a connection error, which makes me believe my hardware or PC may still be restricted despite the apparent removal of the account ban. The problem is that because the Penalty History is now empty, EA Help no longer allows me to submit appeals, and I cannot find any way to directly contact an EA Advisor. Could a moderator or EA staff member please help escalate or review my case? I have screenshots, LoginLog evidence, and email responses available if needed. Thank you.Compromised EA Account
I’m honestly at the end of my rope with this and could really use some advice. My EA account was hacked on April 29th. I first noticed when I turned on my PS5 to play FC 25 and got an alert about an unusual login. I immediately contacted EA support and went through the account recovery process on console. Everything seemed fine; I changed all my details (email, password, name) back to my details. The next day, I got hacked again. Went through recovery again. Then a THIRD time a few hours later. At that point I wasn’t even home to react properly, so I told the support agent to just block all access to the account entirely because I didn’t want the hacker continuing to use it. Now things get worse. I don’t remember the original email I used to create the account back in 2010. I think it might have been an old @aim.com email, but I haven’t used that in years and never migrated or recovered it when AIM became AOL. So that email is basically gone. Since then, I’ve contacted EA support multiple times trying to recover the account, but I keep hitting a wall, an endless loop that's going to be the death of me. I’ve provided: Proof of payments dating back to 2023 EA Play Proof of Payment made through PSN Screenshots of emails (including one in Chinese/Japanese tied to the hacker’s support case, the one mistake they made) Evidence that my secondary email was changed Despite all this, I keep getting told they can’t verify me. I'm failing some of the security questions, but the problem is I made the account when I was underage, so I probably used a fake date of birth and don’t remember what I put or don't know what else I'm failing, I just know I'm not Chinese and used this account for YEARS. I’ve spent a lot of money on Apex over the years and I feel completely stuck. Support won’t help me further, and I don’t know what else I can even provide at this point. Has anyone been in a similar situation or managed to recover an account without access to the original email? Any advice would seriously mean a lot right now.
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