Issue with PC Game Pass and EA Play
I have an active PC Game Pass subscription and my Microsoft account is linked to my EA account. However, the EA App does not show that I have EA Play, and the Xbox app says it cannot connect to the EA App. Could anyone explain why this is happening or how I can fix it? Any help would be appreciated.
Disappointed with decreasing value of EA Play Pro
I have spent the past few hours trying to talk to someone about the new Battlefield 6 Season Pass for Season 2, and I have to say I am pretty frustrated with this service. I pay the annual subscription for Pro, but the fact that I am expected to pay for additional content for games feels like a slap in the face, especially when compared to rival services like Ubisoft+. I understand having a lower tier offering that doesn't give every piece of content, but the "premium" membership should offer all content. Every DLC, every content pack, every premium feature. There should be absolutely nothing in the EA app that I do not have access to if I'm paying this much per year.
Wrongful charges from EA.
Hi, While looking for something else in my bank statements, I noticed that every two months, I'm getting a ~35$ charge. I used to have a paid annual subscription, but that was in 2022 and I didn't renew it. It ended in April 2023. It would be difficult for me to believe that the charges I am seeing to be related to that subscription as those charges started Jan 21 2025, more than 2 years after the subscription ended. Then, I was charged on March 23rd 2025, May 22nd 2025, July 21th 2025, Sept. 19th 2025, Nov 18th 2025 and Jan 17th 2026. Those are all the same amount; $34.47. In all, that's almost $300 CAD with taxes and everything. These charges are all linked to the merchant "EA ELECTR" so, if there are others linked to a different name, I do not know. My EA account information shows the items charged. As it should, my account information do state that I am not subscribing to anything. In short, there should not be any charge to my account. Example of the charges attached below. I also attached the proof that my membership had expired too. I tried to contact support, but I hit a wall with the chat bot. It can't understand that I want an explanation on a charge that isn't linked to a game. Even asking to talk to a human, all it does it loop back to the start. This need to be fixed ASAP. If more info is needed, please ask and I'll try to answer as fast as possible. Thanks.Support will not issue me a refund for EA play pro
Support chat case number for reference Case Details: 237575712 I renewed my subscription to EA play pro tonight 2/10/2026 @ 8:45pm, the last time i did so was in november of 2025, realized i didnt want the service after noticing i have one of the games i was looking for and contacted support 20 minutes after the purchase @ 9:05pm. There I was told "I can see the entitlements created for Madden 24/25/26, STAR WARS BATTLEFRONT II PREMIER EDITION, and STAR WARS BATTLEFRONT II PREMIER EDITION" were accessed and the services were utilized. In 20 minutes.... So my request for a refund was denied. I did not play any games in the 20 minutes from purchase to support. I have played those titles during my last subscription run, but not this time. I need this to be remedied.
FIXED EC:10607 & Error: 6 (unable to load cloud save or create a new save)
After troubleshooting for 3-4 hours while trying to play NFS Unbound after playing perfectly fine 4 months prior. I identified the root cause. In an effort to keep this Post straight to the point, I will go into more detail after explaining the solution. Solution: 1) Open File Explorer, right-click on your document folder 2) Click the "Location" tab 3) Verify the directory shown is accessible 4) Navigate to the folder, Right-click and make sure it is NOT Read-only or requires special permissions to write into. Ensure Admins have the ability to write/read the folder as well. 5) [If Installed] Open OneDrive, Go to Settings 6) and toggle off the backup for the documents folder. 7) Even if your One Drive was backing up a "document" folder in a non-C-Drive whenever it's set. It actually changes Windows 11's default location for "user\username\Documents" 8) Once the above steps are complete. EA Play should be able to write Saved Data again. Addressing the root issue behind EC: 10607 & EC: 6 Please reply with any questions, concerns, or suggestions.👍 And yes! Your Cloud Saves will be retrieved from EA and placed on your PC, provided you did not override them by signing in on another PC that did not have write issues. 🙌 [Details for those who care] The REAL problem & cause of both EC: 10607 & 6 (while in game) When you try to start a game and see --> EC: 10607 "Cloud save may be corrupted...please create a new save" - This could be the case, but it REALLY means "We attempted to download your cloud save and paste it in %USERPROFILE%\Documents\[Game name] folder AND then we read that location to confirm that the save data was INTACT, but discovered that it was NOT, so we are showing you this error as we believe OUR copy of YOUR cloud save must be corrupted." - Aka, your folder is either deleted, or permissions are not allowing the EA Play app to write to the directory. - This is commonly an issue after people upgrade to Windows 11, their pc or install new cloud management software. Why? Well, because typically people get new Storage devices, sometimes removing the original one, installing - Windows 11 could also rename the drive Letters, leading to a "misplacement" of the saves, or Cloud Storage management software like Google Drive or OneDrive could be manipulating your computer registry to point to an old location. My Personal Experience --> In my case, my original HDD failed, so I upgraded to Windows 11 & installed OneDrive. All over the course of 5 months. When the game landed on a Steam sale, I thought it was a great opportunity to secure a copy and play with friends. - But every time Steam would launch the EA APP, the EA App would forcefully try to read or write to my documents folder, crashing the game even after selecting the "create new Save" option. - EA Play UNLIKE Steam, ONLY saves to that variable Address, it does not care where the document folder is located, but is HARD-coded to save to what your OS considers to be the "document" folder, even if it's non-existent. In Conclusion EA did a poor job of providing clear error feedback to the user and completely misled them due to inadequate error checking & handling. Which led to so much confusion in the beginning. Not receiving access to a folder or seeing that the directory has ZERO files after "attempting a write" is very different from a file being written successfully to the local drive and then being corrupted...EA play pro subscription
My subscription in the service has ended but it hasn't changed me for the next month and its been over 10 days it should be over but it's not ending and when im trying to renew it doesn't renew so im technically playing for free and not sure what should i do i dont want to be charged twice at the same day can i just pay it now or is it a grace days from ea plz help
Electronic conArts - broken website
So as I'm fed up of paying for a service I do not use as EA lacks good content, I wanted to cancel my subscription. However EA like the scum they are make it virtually impossible to cancel. I logged into my account and when I click to go to the 'manage my subscriptions' page, the page just constantly refreshes before ever loading up. I have tried this on my PC, Laptop and phone and every result is the same. I've tried numerous browsers and even tried incognito mode and using a VPN. After exhausting every option I try to go through the EA support to submit a ticket, I'm told I'll be "emailed soon by an agent" but when I check my case it's closed without response. I tried to re-open the case with the "Continue case" option but again it instantly closes the case with no response. EA make it impossible to contact them as they fail to provide a phone number or live chat service. It seems all too convenient that a company this size and with the amount of computer science degree employees they have that they can't even have a functional website. It appears intentional that I am unable to access the subscriptions page to cancel and infringes the consumers rights act. Utterly ridiculous it's resorted to me having to post on their public forums. EA get this sorted or I'll be exploring every possible option to take this further.
EA Play Cancelled while Xbox GamePass Active
I have a complex situation, and I'm hoping someone has an idea. When I started XBox GamePass, I had already paid for an EA Play membership. If I remember correctly, I mistakenly signed up for EA Play again. Then, a few days ago, I received a message that my EA Play membership was gone. I was under the impression that Xbox GamePass included EA Play access. Am I mistaken? I can't get my discounts on games anymore, and I can't see my friends' comments either.Bought an EAPLAY subscription on PS4, but UFC5 is not available.
For some reason after buying the EAPLAY sub I get all the games for free, except the one that I actually want to try out UFC5. Having EA PLAY only gives me a 10% discount on this particular game. What is going on, and how do I fix this?EA SUBSCRIPTION
Hello, I would like to report an issue regarding the EA Play subscription display on PS5. Yesterday, the monthly EA Play subscription payment was charged automatically. In the PS5 payment history, the transaction is shown as successfully completed, and the subscription details indicate that the next billing date is in one month, so the subscription is clearly active. However, I am experiencing the following issue with how the content is displayed: - When I go to PlayStation Store → EA Play subscription → View Games, it shows only 3 games (two of which are already installed). - At the same time, if I search for EA games manually via the Store search, they are marked as “Included with EA Play” and I am able to download them without any issues. - This indicates that the subscription itself is working correctly, but the EA Play subscription page does not display the full game catalog. Additional information: - I have already tried Restore Licenses (I understand this applies to individual games, not subscriptions). - I have restarted the PS5 and verified that the EA Play subscription status is Active. My question: Is this a known issue with the EA Play subscription page on PS5, or is there a way to refresh or correctly display the full EA Play game catalog within the subscription section? Thank you in advance for your assistance. Kind regards,EAplay
Every time the NFL madden 24 intro is over it tells me to sign back into my EA account that i installed it under, even though with my subscription had never signed me out and still can't access my saved data. So, having the same currently active account the EA servers that has internet connection still prompts me the same instructionsSubscrabtion
Hello EA Support Team, I am contacting you regarding an unexpected charge for an EA Play Pro subscription on my account. The amount charged was $16.99 USD, under Order ID: 1011125355968. I was very surprised to see this charge because I removed my payment card from my EA account last month, and I did not authorize or intend to subscribe to EA Play Pro. I have not used any of the subscription benefits, and I canceled the subscription immediately after noticing the charge. For this reason, I kindly request a full refund for this transaction. I would appreciate it if you could review my case and assist me with resolving this issue. Thank you for your time and understanding. I look forward to your response. Best regards,Unable to reactivate EA Play Pro
My EA Play Pro was expiring today and I clicked to reactivate only to be met with "Problem with this request, try again in few minutes" Tried multiple times to no avail. Contacted live support which didnt say anything but "try a different payment method". I have one account and one card I use, I literally used it two days ago to buy FC Points with no issue. I need help with this asap.
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