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- EA_Vendcera1 year ago
Community Manager
Consistent Server Issues
I am not having issues with any other game in my library. I am consistently having issues w/ FC 26 and previous versions. Players are taking the ball with ease while shielding, passes are super delayed and don't go where I am aiming, players are extremely slow to change direction, players always get caught from behind even with 99 pace and every shot goes straight to the keeper. The gameplay is consistently inconsistent and I can only pray for 1/7 days to be truly playable. And yet- you continue to advertise tournaments and esports. This game is broken and needs to be fixed before ANY esports.8Views0likes0CommentsHello, I'm having trouble opening the transfer.
Hello I was opening my account transfer in stage 3 of Rosh. I accidentally deleted the Rush Challenge Ovulation and I don't have it anymore. How can you help me? If possible, make Ovulation available again for my account so that I can put Ovulation on the player and do the challenge and the transfer will open.2Views0likes0CommentsUnable to play Rivals
I am experiencing a persistent issue in EA SPORTS FC 26 Ultimate Team that has prevented me from playing Rivals for over a week. Every time I find a Rivals opponent, I am disconnected before kickoff with the message: “You have been disconnected from your opponent. We will check the match report to determine the result.” The match never starts and no loss is recorded. The issue is only affecting Rivals. Other online modes work normally. I have already tried the following: Restarted my Xbox Series X. Restarted my router. Cleared the Alternate MAC Address. Tested on multiple internet connections in different countries (United Arab Emirates and South Africa). Verified that the issue persists regardless of the network being used. Because Rivals is the only mode that allows me to earn Champions Qualification Points, I am currently unable to qualify for Champions. This means I am missing time-limited content and rewards through no fault of my own. Please investigate my EA account for any matchmaking or Rivals-related issues and escalate this case to the appropriate technical team if necessary. If this is a known issue, I would appreciate any update on a fix or any assistance that would allow me to participate in Champions while the problem is being resolved. Thank you for your time and assistance your chatbot is the worst thing a human could deal with BTW77Views0likes5CommentsOnly Bangers Tournament - Opponent forfeiting does not grant a win.
I reached the final in the current "Only Bangers Tournament". After a few minutes, at 0:0, my opponent paused the game and forfeited. However, I was not granted the win. Instead, the tournament progress was set back to the beginning. This happened on August 7, 2026 at roughly 23:50 CEST. This is beyond frustrating.4Views0likes0CommentsSend this letter EA_FCDC to read.
Send this letter EA_FCDC to read. Subject: Bug Report – Tactics Formation Team Sheet Save Issue and Classic XI Duplicate Player Transfer Bug Dear EA_FCDC Team, I would like to report two bugs that are affecting many players and fans. I hope these issues can be investigated and fixed as soon as possible. 1. Tactics Formation Team Sheet Save Bug The Tactics Formation settings in the Team Sheet do not save permanently. After editing and saving the formation, the changes may be lost or reset unexpectedly. Please make the Team Sheet Tactics Formation save permanently and reliably (100% persistent saving). 2. Classic XI Duplicate Player Transfer Bug There is also a serious bug involving Classic XI players. When transferring a Classic XI player using Club Transfer, the player appears in both clubs at the same time, creating a duplicate player. This makes it impossible to move many Classic XI players correctly. Example: After transferring a Classic XI player, the original club still keeps the player while the destination club also receives the same player. Please fix the Classic XI transfer system so that players can be transferred normally without creating duplicate players. These issues have been affecting many football fans and players who enjoy editing teams and using Classic XI squads. We sincerely hope EA_FCDC can fix these bugs in the next update and ensure they do not occur again in future versions.3Views0likes0CommentsSend this letter EA_Vendcera to read.
Subject: Bug Report – Tactics Formation Team Sheet Save Issue and Classic XI Duplicate Player Transfer Bug Dear EA_Vendcera Team, I would like to report two bugs that are affecting many players and fans. I hope these issues can be investigated and fixed as soon as possible. 1. Tactics Formation Team Sheet Save Bug The Tactics Formation settings in the Team Sheet do not save permanently. After editing and saving the formation, the changes may be lost or reset unexpectedly. Please make the Team Sheet Tactics Formation save permanently and reliably (100% persistent saving). 2. Classic XI Duplicate Player Transfer Bug There is also a serious bug involving Classic XI players. When transferring a Classic XI player using Club Transfer, the player appears in both clubs at the same time, creating a duplicate player. This makes it impossible to move many Classic XI players correctly. Example: After transferring a Classic XI player, the original club still keeps the player while the destination club also receives the same player. Please fix the Classic XI transfer system so that players can be transferred normally without creating duplicate players. These issues have been affecting many football fans and players who enjoy editing teams and using Classic XI squads. We sincerely hope EA_Vendcera can fix these bugs in the next update and ensure they do not occur again in future versions.2Views0likes0CommentsOnline Draft matched me against 4 players
Subject: Online Draft Matchmaking Bug – Matched Against 4 Players Hello EA Support, I encountered what appears to be a matchmaking bug in Ultimate Team Online Draft on PS4. I entered the match as a solo player, but I was matched against a team of 4 human players. The pre-match lobby clearly showed four different player IDs on the opponent’s team, while I was the only player on my team. As far as I understand, Online Draft should be a 1 vs 1 mode, so this gave my opponents a significant unfair advantage. I have screenshots showing: The Online Draft mode. The pre-match lobby with four players on the opposing team and only one player on my team. Please investigate this issue and let me know if this is a bug or an unintended matchmaking behavior. Thank you.2Views0likes0CommentsSevere latency degradation in Romania after July 29th maintenance
Hello, I am writing to officially report a major issue regarding matchmaking server routing for the Romanian and Balkan community in EA Sports FC 26, which started immediately after the global server maintenance on July 29th. Before this maintenance, my connection was stable, averaging around 28-30 ms (and dropping to 20-22 ms during mid-July regional tests). However, after July 29th, my ping to Central/Western European servers (Germany, UK) has permanently spiked to 40-45+ ms, causing massive gameplay delay and heavy button responsiveness. The most telling proof of faulty regional routing is that whenever the matchmaking system pairs me with opponents from Turkey, my ping instantly drops back to a stable 30-31 ms. This clearly proves that a closer regional data center (such as the Sofia or Istanbul node) is still functional, but the game algorithm now forces players from Romania onto distant Western European servers (like Frankfurt) for the vast majority of matches. As a paying customer from Eastern Europe, it is deeply frustrating to see our regional routing degraded and ignored while Western European players enjoy sub-15 ms gameplay. Please forward this data to the engineering and server infrastructure teams to review the regional matchmaking tolerances and routing protocols for the Balkan region. Platform: Xbox Series X ISP: Digi Connection: Wired (LAN Cable) Thank you, and I look forward to an official response.322Views5likes23CommentsSeason Pass glitch - not awarded SP, but able to select items
When I accepted the 3500 SP item in the pass, it opened up for me to claim the items in the next few tiers but the SP didn't register. So, I'm having to earn SP to catch up to the items I've already collected. I should have bumped from Level 20 to Level 23 or 24 but I stayed on Level 20, even though I selected the items rightfully awarded in those three levels. The attached photos are when I realized this glitch and I had already earned more SP.Solved177Views1like21Comments- 1View0likes0Comments
Black screen every time i go into a game
Everytime i try and go into a UT game it black screens and I am forced to ALT F4, I have tried multiple times uninstalling the game, uninstalling EA app, repaired all the files, repaired all visual files, uninstalled and reinstalled anti-cheat, all my graphics are up to date. how is this still happening383Views1like2CommentsVenturing out objective not completing
I did all the steps to the venturing out objective but it still wont complete i have asked around and did some research and it so happens that some people have this problem. If anyone knows the solution it would be appreciated if you’d helped.1View0likes0CommentsIT IS NOW IMPOSSIBLE TO UNLOCK THE TRANSFER MARKET (PS4)
I KNOW MANY PEOPLE HAVE THIS ISSUE TOO, unlocking the transfer market requires you to complete the "VENTURING OUT" objective, which playing 3 "RUSH" matches is also required but that is EXACTLY the problem. All the times I have tried to find teammates, it always says "no TEAMMATES found" and even when I finally assembled my own team, it still says "no OPPONENTS found". This is so FRUSTRATING as I have spent soo much time trying to make it work but it never worked till now. Like I said earlier, I know I'm not the only one having this issue. I plead with EA to at least look into the matter and do something about it. I think mostly PS4 users are facing this issue. Thank you for your time.128Views7likes12CommentsUnable to Use Purchased Clubs Tattoo and Beard
Hello EA Sports Support, I recently purchased a beard and a tattoo for my Pro Clubs player in EA SPORTS FC. However, whenever I equip either item, it doesn’t save. After I leave the customization screen or return later, the beard and tattoo are no longer applied. I’ve tried reapplying them multiple times, but the issue keeps happening. Since I purchased these items, I would appreciate it if you could investigate the problem and help fix it or restore my purchases so I can use them as intended. Please let me know if you need any additional information, such as my EA ID, platform, or proof of purchase. Thank you for your time and assistance.8Views0likes1Comment
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