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Official Complaint-Pending LSB items (15/10) EA/Capital Games Important
Dear SWGOH team, I raised a helpdesk request on the 15th October as I did not receive a LSB purchased and still have not received the in game rewards for this purchase. I have been charged the £40 but not received the rewards. While I’m sure this is just a mistake the lack of resolution is extremely disappointing. This is the second time I am raising this on the forum and note this as my formal written notice of service not received and would like this resolved within the next fortnight to prevent escalation and external reporting. I share the details to the helpdesk, get a response after 2 days from Kausar that its all items are in my account (clearly not the case as my roster is not updated which I responded with a picture) and have heard nothing since with no way to open a new ticket/escalate. my ally code is: 332-996-785 my order number was: 1009189771052 I hope by re-raising my complaint will bring it to your attention EA and I can get the service I have paid for as I really enjoy this game and this error and lack of resolution is a black mark hanging over my enjoyment and willingness to continue to spend money on this game. I look forward to prompt resolution of this error.
Missing Datacron Description
A couple of days ago I fully unlocked an Dark side attaker datacron and got the vader one. But it has no description whatsoever. I tried re-roling it, changed to a Dooku one and then re-roll it again to get the vader one just to find it hasn't any description at all. Is this on purpose? or is it something missing? I'll attach a reddit screenshot I posted a couple days ago about it https://preview.redd.it/i-feel-like-something-here-is-missing-v0-uh4xo7pchcag1.png?width=648&format=png&auto=webp&s=2e87f0efb27d39218b88a77861ea54cc34870ea5 PS: sorry if i Missused the tags, I didn't know how to post itDid not receive Kyber Light Speed Token after purchase
I just purchased the KYBER LEGACY HEROES Light Speed Token on the Webstore, and my purchase did not arrive in my inbox. I didn’t even receive crystals. I would like to receive the token or a refund for my purchase. Any help would be appreciated, Thank you. Order number: 1006154107219 Ally code: 631-726-177In Game EA Help Poor Service Complaint
Is anyone else being blanked by the EA Help in game? I raised a request on the 15th October as I did not receive a LSB purchased in quick succession with another and still have not received the in game rewards for this purchase. I share the details to the helpdesk, get a response after 2 days from Kausar that its all items are in my account (clearly not the case as my roster is not updated which I responded with a picture) and have heard nothing since with no way to open a new ticket/escalate. If anyone has had similar is there a way to complain/escalate to try and speed up the resolution of this issue. I either want my money back or the rewards to be sent through.Trench LSB purchase did not show up In game
I have purchased the Admiral Trench LSB a little over 4 hours ago through the Webstore, and it hasn't shown up in game. I have attempted to contact support through the help chat, and have received almost no communication. I hope there is a way to fix this. Ally code: 564-394-719 Order Number: 1009433945951One step ahead: take 10 bonus turns doesn’t seem to work.
I’ve tried it plenty of times using characters that give another character a bonus attack like Windu and Sendulla, as well as with characters that do Assist. However, no matter what I do the counter for One step ahead stays at 0. Could it be broken? Many thanks! P.s.: it is Conquest sector 1 at Easy.Welcome to the STAR WARS™: Galaxy of Heroes Bug Report Board on EA Forums!
Hello Holotable Heroes! We now have a dedicated bug report section that can be found HERE. Please go there to submit any potential bug you may have encountered in our amazing game. For more details please read this post: Welcome to the STAR WARS™: Galaxy of Heroes Bug Report Board on EA Forums!GAC bug cost me the round!
I was playing Leia VS SLKR and I killed everyone except SLKR, then the game froze down, my buttons dissapeared, auto didn't work, and even after the timer ran out the battle didn't end! So I had to restart the app and the whole SLKR team is there!! I have video proof, and I demand this issue being addressed, and my ranking being credited with a win! This is getting ridiculous, the game play is getting worse and worse. How do I get in touch with costumer support over this issue? I'm not farming DCs and buying passes so I can lose in GAC due to glitches! GAC is the main source of crystal income, so I'm expecting this to be resolved. Like I said I have videos showing the timer at 00:00 and SLKR is just standing there in ultimate form and nothing happens. Fix the game and credit me my win! Edit: Nevermind I still WON. Luckily my opponent didn't bother to attack until the last half hour and ran out of time. It was still a super annoying experience!...Lost account
Hello EA Support Team I am requesting assistance in recovering my "Star Wars: Galaxy of Heroes" account. I lost access to it in January 2025. My friends in the game noticed that my nickname was changed, which leads me to believe my account was compromised. Could you please let me know what information I need to provide to verify my identity and regain access to my account? Thank you for your help. I look forward to your response.Bought a Galactic Advancement Kit and received crystals
Hello, I purchased this on December 28th. I selected the zetas on both tiers and the mod materials. When I purchased it the game crashed and when I logged back in I received an email stating that there was an issue processing your purchase and we credited your account as best we could. I was sent 3891 crystals. I have not claimed them and reached out to in game support and was told there was nothing that could be done. Ally code is 668-446=242. Player ID is attached in screenshot.iPhone 17 Pro Max - IOS 26.0.1 - Random lockups
I used to have this issue on my old iPhone but it still happens on my new phone. I have the new iPhone 17 Pro Max on the most recent IOS version. When I am on a call the game loads fine and I can move around the main screen. However, as soon as I start clicking on things, the game locks up randomly. For example, I can enter Guild Battles and the map comes up but then I can't click on anything and I have to restart the game. Sometimes I can click on a planet but then the game locks up. This never happens when I am not on a call. Only when I am on a call.
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