Forum Widgets
Loaned units lagged behind
Hello for some reason my era loaned units are only lvl 72 today (6th of September) where some friends from the same guild (also f2p) are lvl 75 This is a high handicap for me in coliseum mode and would like to know if there is any reason for that (star level…) thank you in advance,Mod slicing delay. Have to hit slice button multiple times for one slice
When trying to upgrade or slice a mod, I try to click the slice mod button, but have to hit it multiple times before the slice goes through. The slice button changes color as if I’m pressing it, but the slice doesn’t go throughaccount deleted
Hello, i wanted to create a new account and i couldn't my main account was linked with EA account, on my Ipad, Iphone and EA app on PC, on my ipad i wanted to create a new acount and play from both platforms. i deleted fom my ipad the account (it was still linked with EA account) and i managed to create a new account, but now my main account is not visible on EA or webstore and on my iphone and pc is gone and i can only create new account.... how can i recover the accont?Please help me
I'm a years old player of SWGOH. Today morning, I was playing the game, grinding the relic materials, and while I was clicking the Raid Currency option to buy Bronzium Wires, something happened at my house, and by mistake I pressed the option to purchase 4000 crystal of Bronzium Wires. Is there any way I can get back my crystals ?Purchase failed in store
I can not purchase or open any datadisk in store, include lsb, free data card and other bundles. The problem occured after I moving from one city to another. My ally code is 847-124-796. I have tried redownloading the game and EA app. None of it worked. I can buy other game in the EA app. So it's probably a swgoh problem.Shop operational error
I regularly purchased items using credits. After leaving the shop, I noticed that my crystal balance had decreased, even though I hadn’t made any purchases and had been deliberately saving them for use in the arena. Upon revisiting the shop, I discovered two unauthorised purchases. Purchasing a razor blade with crystals seems illogical, given that my character, Mando, is at level R9, and yesterday I took first place in the fleet arena. This indicates that I have a 7-star ship. Is it possible to reverse these system errors? I did not make any purchases of the KH robot or the razor blade.
Rote p5 used and deployed characters not available in p6
Hi Ive been trying to get some help with the in game helpdesk but it keeps giving me unrelated responses Im experience an weird issue with ROTE during p5 I did all my missions that I have the characters for as well as deploying all my light side characters and ships before the phase ended. The issue when p6 started, the game hasn't resetted all the characters I used in the missions as well as the light side character deployment. I am now unable to platoon required characters for p6 and I dont have any characters to use in this new phase. I am now letting dow the guild withthe platoons and missions I can't partake in.EA Account became unlinked from SWGOH Account
EA: Please assist. My EA account has become disconnected from my SWGOH account, and I wasn't logged into that SWGOH account on my phone or anywhere else, so there's now no way for me to access my SWGOH account. The ally code for my SWGOH account is 171-826-517.Severe Bug: 3,000 Era Shipment Currency Vanished
Hi Community Managers and Team, I am writing here because regular EA Support advisors have repeatedly refused to look at my currency logs and closed my tickets, despite confirming my transaction timestamps. The Bug: On August 8, 2026, at 1:16:04 AM and 1:16:33 AM (GMT+05:30), I used my saved in-game Era Shipment currency to buy 2 Audorium Lightspeed Tokens (3,500 each, total cost 7,000). My Starting Balance: 10,651 currency Correct Cost: 7,000 currency Expected Balance: 3,651 currency The Error: The server incorrectly deducted 10,000 currency instead of 7,000, leaving me with only 651. Exactly 3,000 hard-earned credits vanished due to a server deduction loop glitch. Regular live support confirmed these exact timestamps in my account history but refused to check the "currency balance" column, stating they won't escalate to a Supervisor because "everyone uses the same tools."This is deeply unfair as these resources take a long time to save up by playing. I am kindly asking a Community Manager or Senior Specialist here to review my server data around those timestamps and perform a manual credit of the missing 3,000 Era currency to my inbox. My Account Details: Player Name: pelon Ally Code: 688-352-556 Thank you for your time and for helping me fix this unfair error.Webstore not taking payment for purchase
I have several times tried to make purchases from the webstore that I could have made in game but chose to do here so that I the profits go more to cg than to Google, but several times it says the payment is processing and simply never goes through. The current one is the conquest pass + but the most egregious one was for the zeta bundle that I tried for twice and never got and then it was no longer available. I want to be clear that I did not pay for these, but I wanted to. Please help me. ThanksIssues with the in-game store Solution
Solution: Make the Lightspeed Bundles for new accounts and new players permanently available in the Web Store, just like the new-player bundles that are already permanently available in the in-game store, at least until the in-game store issues are fully resolved. The in-game store (Android, IOS and PC) has been experiencing purchase issues for more than two months, and players are still unable to reliably make purchases. This is frustrating for players, but it also means CG/EA is potentially losing a significant amount of revenue. Making the Lightspeed Bundles for New Accounts (Kylo supreme leader and Rey) permanently available through the Web Store would be a temporary solution that benefits everyone. For new players: they would have a reliable way to purchase resources and accelerate their accounts, helping them catch up with the current state of the game. For CG/EA: you would continue generating revenue from players who are willing to spend, instead of losing those purchases because the in-game store isn't working properly. This wouldn't need to be permanent. Simply keep the Lightspeed Bundles available in the Web Store until the in-game purchasing problems are completely resolved. New players want a faster way to catch up. Existing players want a reliable way to make purchases. And CG/EA wants to generate revenue.
Community Highlights
- EA_David2 years ago
Community Admin
- EA_Lanna7 years ago
Community Manager
Featured Places
STAR WARS™: Galaxy of Heroes
Discuss STAR WARS™: Galaxy of Heroes! Share guides, learn about events, find guild members, and get technical help.SWGOH Game Info Hub
Read the latest patch notes for STAR WARS™: Galaxy of Heroes and announcements from the community team.SWGOH General Discussion
Discuss and share your feedback on STAR WARS™: Galaxy of Heroes with fellow players.SWGOH Technical Issues
Get help and discuss troubleshooting for STAR WARS™: Galaxy of Heroes with other players.SWGOH Strategy & Tips
Share guides, tips, and tricks for STAR WARS™: Galaxy of Heroes, discuss Arena strats, and help new players get started.SWGOH Guild Recruitment
Talk about player guilds in STAR WARS™: Galaxy of Heroes and find new members for your guild.SWGOH Bug Reports
Report bugs in STAR WARS™: Galaxy of Heroes and see what other players are talking about.
