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Urgent Help Needed – Unauthorized Access to My SWGoH Account
I urgently need your help with my SWGoH account. his is my first post here, and I’m reaching out because I’m very concerned about account. An unauthorized person has been accessing my account, changing my account name and spending my resources, seriously affecting my progress. I have already changed my EA email and password and secured my Google account, but the unauthorized activity continues. I have also checked my connected devices and found nothing suspicious. I kindly ask you to investigate my account from your side, especially its active sessions, connections and authentication methods, and help me identify and remove any unauthorized access. Dear EA, I would really appreciate your help in protecting my account and preventing any further damage to my progress. Thank youSolvedtapionxzz6 days agoRising Novice27Views0likes1Commentlight side battle stars 401 / 402
For some time now I have been one short on the total number of stars on the Light Side Battles, but I have gone through every node on normal and hard and they are all three stars and I don't see one that is four stars, unless there is a hidden star somewhere. Is there a way to kick this so that last star shows up, or am I missing something.Solved68Views0likes5Commentsbanned for no reason
Good afternoon, I played in the Coliseum and after the game there was an inscription that I "cheated in the Coliseum", could you please tell me what it is? Glitch? Or maybe there are some other reasons why this happened? code: 786-741-864Solved18d2pj6q8kee10 days agoRising Newcomer124Views0likes4CommentsTrying to recover old account
Yo, I’ve not played since 2020, I re-downloaded the game to see that it’s started anew, I cannot for the life of me remember my account name or old ally code. But I have every single in app transaction receipt from the Apple Store. I contacted ea help and both chats not been helpful in slightest 😢 Can anyone point me in the right direction to recovering my account!Solvednathanmcgoggle11 days agoRising Newcomer60Views0likes3CommentsDaily Extra Energy Not Rewarded!
It's been 3 days in a row that i redeem my daily bonus from the store. I get the shards and everything but i don't get the extra energy (in this case canteen energy, wich i really need right now, stays 67). Please fix this. Thank you for the support and have a nice daySolvedleluzzo0512 days agoRising Novice30Views0likes3CommentsBanned for repeat offences????
Went to log in today and I got the message "This account has been banned for repeat offences". I have no idea what it refers to, I have never had any warnings and have never done anything against the terms. I'm now out of my guild, missed the new raid launch and have lost 100s of hours of gameplay. I filed a form to appeal but it says you do not get informed of the outcome or reasons. Anyone know how long it takes to resolve this?Solvedmacw1124 days agoRising Rookie393Views0likes20CommentsDeleting accounts
Can anyone help me with the process to delete accounts? in-game EA support not very helpful today.SolvedDakine141425 days agoNew Rookie45Views0likes2CommentsSWGOH CRASHING ON IPAD
A few hours ago I downloaded the new IPAD public beta now SWGOH keeps crashing before it fully loads.SolvedSparkydrill7726 days agoNewcomer146Views0likes8Comments
Yoda DSV Marquee Errors Out
Anytime I try to start the first marquee battle for Yoda DSV the game throws ErroCode 3.Solvedhemingwaylan26 days agoRising Rookie591Views6likes17CommentsColiseum ban – manual review request
Hi, My account was permanently banned for “Coliseum Cheating” following a short Coliseum session. I was using low-level Era units and primarily playing the battles on Auto. This is an established 5.5m+ GP account and this is my first enforcement action. I submitted the official SWGOH ban appeal form earlier this week and have allowed five working days for the review. As I understand that there is no confirmation when an investigation has been completed, I currently have no way of knowing whether my account has actually been reviewed. I’ve seen a number of other reports concerning Coliseum bans, including cases where accounts have subsequently been restored following review. I’m therefore just asking if someone could please ensure that my account receives a manual review. Ally Code: 179-784-155 Thank you.SolvedAngryFwizz30 days agoNewcomer99Views0likes2CommentsNo Free Loaned Character Tokens For Coliseum
Is anyone else not receiving the daily free tokens to level up your loaned characters in the latest Coliseum event? Stuck at Level 0 and can't make any progress. Falling so far behind in the event. Tried manual restart and uninstall/reinstall but no luck. Anyone help please? 🙏Solved57Views0likes6CommentsImpossible To Progress On Colosseum
My Mara Jade Character is level 5, and everytime she fights the next boss it's either 0% damage or 5% damage and hasn't gone up for the past 2 weeks. This needs to be fixed, because f2p players can't make any progress.SolvedNorthofAnything1 month agoSeasoned Novice232Views2likes14Comments
Purchase made with wrong payment method
Hello EA Team PLEAS HELP ME, accidental I made a purchase in the SWGOH Web Store with my normal bank account. I had specifically purchased an Apple Gift Card and actually intended to complete the purchase using my Apple credit. Unfortunately, I didn’t realize until after the purchase was complete that this isn’t possible in the web store, and instead, my on file debit card was charged. I would therefore like to cancel the purchase entirely. I’m not trying to keep the content for free or receive a refund without providing anything in return. I simply want to cancel the current purchase so that I can then make the purchase again using my preferred payment method. I haven’t redeemed or used any content there. I have only claimed the Coaxium rewards credited to my web store account. If reversing the transaction requires that these rewards, as well as any other content associated with the purchase, be removed, that’s perfectly fine with me. I’m also happy to provide a screenshot of the purchase if needed. For privacy reasons, I’ll blur out any personal data and irrelevant information. I’d really appreciate it if someone could look into my case and let me know whether it’s possible to reverse the purchase and if i am able to purchase it again In-Game with my Apple-Gift-Card Thank you very much in advance! [Edited title for clarity - CM]SolvedEisWuerfel4life1 month agoNew Novice71Views0likes2CommentsSwgoh webstore
Hello! I'm having trouble accessing the Star Wars Galaxy of Heroes Web Store. I recently created a new SWGOH account on Android and linked it to my EA account. Using [REMOVED]. I receive the email verification code and can log into my EA account elsewhere, but on the SWGOH Web Store, after entering the code, it just says "retry" repeatedly. I've confirmed the account is linked in-game. Can you please check my account linkage and help resolve this?Solved133Views0likes3CommentsAppealing account action in SWGOH
I am writing to formally appeal the recent ban placed on my account. I believe this ban was the result of unauthorized access to my account. My account was compromised and used by a third party without my knowledge or permission. As soon as I became aware of the situation, I took immediate action to secure my account and report the incident. I would also like to inform you that my EA account was compromised under similar circumstances. After investigating the case, EA confirmed that my account had been accessed by an unauthorized person and restored my account. I hope this information will be taken into consideration when reviewing my case. Unfortunately, I do not know my Alliance Code, so I am unable to provide it. Instead, I have included my Account Code below. I hope this will be sufficient to identify my account. Account Code: <removed> I have also submitted multiple appeals through the official support form, but unfortunately I have not received any response. I would sincerely appreciate it if my case could be reviewed. I have invested tens of thousands of yen into this account and have also spent countless hours building it. Since the ban, I have continued playing on a different account, but it is simply not the same, and I cannot truly enjoy the game without my original account. I respectfully ask that you reconsider my case, taking into account that the actions leading to the ban were not performed by me, but by an unauthorized third party. I am more than willing to provide any additional information or evidence that may be required to assist with your investigation. Thank you very much for your time, understanding, and consideration. I sincerely hope you will give me the opportunity to recover my account and continue enjoying the game that I have supported for so long. [CM - Edited to remove account information]Solved6wexwy0jjue01 month agoRising Newcomer69Views0likes2Comments
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