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New computer - game loads but items are missing
I got a new computer this week, copied everything from the previous computer. The game opens fine. As far as I can tell, all the packs I own are listed as installed. But when I click on one of my lots, I get this error (see screenshot), which tells me that certain items were removed and others were replaced because either they are not installed on my computer, or the account that is signed in (mine, same account I always use) does not own them. This has occurred 3 separate households (so far). no CC or mods. Mac OS 26.6.2, brand new MacBook Pro M5.
Game crashes on launch after macOS 26.6.2 update (EXC_BAD_ACCESS)
After updating to macOS Tahoe 26.6.2 (installed 9/1/2026), The Sims 4 crashes immediately on launch - it never even gets to the main menu. Previously worked fine on macOS 26.5.1. The crash happens right at startup during app launch (NSApplication finish launching), with EXC_BAD_ACCESS (SIGSEGV). What I've already tried, none of which helped: - Force quit EA App and all Sims processes - Repaired the game via EA App - Removed a stuck lock file from ~/Documents/Electronic Arts/The Sims 4 - Restarted the Mac multiple times - Tried a "-w" launch argument in EA App advanced launch options - Rosetta is not applicable - the game only has a native ARM64 build MacBook, Apple Silicon, macOS 26.6.2 (25G83) Anyone else experiencing this since updating? Any workaround appreciated.My sims 4 game is not working at all
Hi guys, I play sims 4 on my macbook. Recently i got 2 new packs: Cottage living and horse ranch, i played all day after buying them, later that night i was trying to make a new family and every time it was time to buy a house after making the family it would go back to the picking a world page and glitch. I deleted all my mods to make sure it wasn’t due to a mod being broken, i deleted the localthumbcache.package file, i did everything that’s to do with deleting files. I then deleted the ea app and re installed it and uninstalled sims 4 and re installed it. When i opened it it says i need to download all the packs and i’ll get a notification when it’s done. There is no option to download all the packs and all my family’s i’ve made that wear clothes or hairs from packs are bald with no clothes. It lets me into a game and play for 3 minutes and then it starts glitching and nothing works for example i can’t place any walls and in living mode it says paused even when i unpause it. I then try and save and exit the game and it stays on the saving screen for hours so i turn my laptop off then back on again. I’ve tried to ‘repair’ the game ‘clear the cache’ Nothing is working! I love playing sims and i don’t want to loose all my packs and stuff. Does anyone have any suggestions on what to do? Or does anyone know why this is happening?Lots disappearing?
For the last 2 months, any lots I download from the gallery will disappear from my game completely within 3-4 days. It has done it in brand new save files without mods and brand new save files with mods. I try to send my sim to a lot from the gallery and it literally is not there. If I hover over the lot, it shows me the name of the lot (from the gallery) but if I load into it, it is just an empty lot. It also changes the prices on all lots whether it is from the gallery or not. All houses are under $1,000. I have repaired the game over and over again and it continues to happen. I also want to mention that the when this happens, I can’t even view the stone street apartments in evergreen harbor. I believe that may be one of the reasons why this is happening but there is no option to get rid of the apartments in my game.game freezing
after playing the sims 4 for about 30 minutes. My actions bar starts to slide up my screen, when my sims is not doing an action for about 1 minute. As soon as I get the sim to do an action it stops. but' if I don't catch it happening quickly the action bar will fill to the top of my Mac screen and freeze my screen. I have to turn my computer off, because trying to force quit it doesn't work.
The Sims 4 Gallery – Every thumbnail is a red X and every item says “corrupted”
Gallery completely broken - all thumbnails are red X and items say corrupted I am having a persistent problem with The Sims 4 Gallery on Mac. Every single Gallery thumbnail is a red X. If I click on any Gallery item, the game says that the item is corrupted. This happens with ALL Gallery content, including EA and Maxis content. It is not limited to Custom Content or particular creators. I have already completely uninstalled and reinstalled both The Sims 4 and the EA App. I have also cleared the EA and Sims caches, reset the game, and tried a completely different internet connection. I am using an Apple M2 MacBook Air with 8 GB RAM and macOS Tahoe 26.6.2. I have also tested the Sims 4 CDN directly because I suspected this was a connection problem. The domain sims4cdn.ea.com resolves successfully, but I cannot connect to it over HTTPS. Running the curl command to the Sims 4 CDN results in a connection timeout on port 443. I also tested both IPv4 and IPv6 and both timed out. Safari also cannot open the Sims 4 CDN test page and reports Connection timed out. For comparison, normal HTTPS connections work correctly. Apple.com returns HTTP 200 and EA.com returns HTTP 200. I also tested the Sims 4 CDN directly from my phone using cellular data instead of my home Wi-Fi, and the phone also cannot connect to the server. A traceroute to the Sims 4 CDN reaches my router and several upstream hops before stopping responding. The Gallery itself loads the search and listing information, but every image is a red X and selecting an item gives the misleading message that the item is corrupted. Because this happens on a completely clean installation and the Sims 4 CDN cannot be reached from either my Mac or my phone on cellular data, I believe this may be a Sims 4 Gallery CDN or Akamai connectivity issue rather than corrupted game files. Could someone from EA please investigate or confirm whether there is currently an issue with the Sims 4 Gallery CDN? I have deliberately not included mods or Custom Content troubleshooting because this happens with a completely clean installation and affects every Gallery item.Back to drinking??
Today my Sim just started cancelling all tasks I set him to do to go autonomously drink water. Repeatedly. For 5 in-game hours. I thought y'all put a stop to autonomous drinking a few updates ago, and this save is more recent than that update. It is a save that has mods attached, but I don't think MC Command Center or **bleep** are causing him to be thirsty for hours when all his needs are met and I'm just trying to make him take care of his infant child and paint.
No town or people to interact with when traveling.
First, I think it's wild there isn't a customer service email or number to assist with game issues. Every time my Sims travel to town, there are no buildings or people to interact with. In my 30+ years of playing this game, I've never encountered this issue. Can someone please assist me.
Game Crashes When I Use the Coffee or Tea Makers and Kettles
Hello! I wanted to transfer a post I made under the Mods and Custom Content section to see if it makes more sense here based on what I've found. My game keeps crashing when my controlled sim uses a beverage maker. I'm not getting anywhere doing the typically prescribed CC and mods checks (50/50 method, starting on a new save, placing mods and CC back in Mods folder one-by-one by creator, etc.), and the Mods and Custom Content pages don't have any other suggestions. My ultimate question is: Does this appear to be a CC issue or an issue with Mac? I've copied and pasted the responses here for more details: My game crashes every time my sims use a coffee or tea maker small appliance. This has been an issue for a while in my game and I can't seem to figure out the cause. I have done the 50/50 method three separate times now, and just when I think I've dwindled it down to the CC culprit, as soon as I put back all my mods, it continues to crash. With the 50/50 method, I identified a Pandasama mod and BuildBuy items as "allegedly" causing the crashing. I removed those items, tested in the save again, and it didn't crash. But when I put back all my mods, it crashes again, even though while doing the 50/50 method the game did not crash while I'm testing each of the items separately. I don't know how else to troubleshoot for the crashing. Any feedback would be greatly appreciated! For the record, I play on a Mac with an Apple M2 Pro Chip, and it's on the macOS Tahoe Version 26.6.1. If you need any more information on my computer, I'd be happy to provide. Hello! So I've finished testing all my BuildBuy CC and with all my BuildBuy CC in my game, it does not crash. However, when I added my CAS CC folder back as well as the BuildBuy, it crashed. That would indicate that there must be some bad CC in the CAS folder, right? However, when I tested the game with just my CAS CC folder in there, and NOT my BuildBuy CC folder, it did not crash. To clarify, the control test I'm using is my sim getting hot cocoa from using a kettle that came with For Rent. The crashing happens while my sim is drinking the drink. Also, another control is that my Mods, which I also tested separated, are all in the game at the time of testing--I'm only swapping out the CC items at this point because my game did not crash with any of just my mods. Just a quick update on this because I don't know how much longer this will take me to keep going through, but now I'm testing with all my mods and CAS CC installed, and bit by bit I'm adding back my BuildBuy CC. I got about halfway through testing without it crashing, then all of a sudden it starts crashing again. I removed the cluster of sub-folders I tested when it crashed and isolated it thinking that was the culprit and put another cluster of BuildBuy sub-folders in, and it crashed again. I removed those folders, and removed the sub-folders I put in last before the crashing started to essentially go back to before the crashing began again, and it crashed again. This save file is only 6 months old, and I've only been playing in Live mode in it for about 6 weeks (prior to that I was just placing lots and creating sims). Could it possibly be corrupted already? Literally everything else in the game works fine except this singular feature, and all this testing is not bringing me any closer to any solutions. Has there ever been a bug report on small appliances? Could Sims 4 Studio help? Hi there! I have the same problem, and I play on mac as well (apple m3). When a sim drinks tea/coffee/hot chocolate game can crash, but not everytime! For example, it does not crash when my sim goes to his open career lot and drinks coffee there. Also, some kind of tea does not crash game as well. It appeared in 3 different saves with 3 different combinations of mods. I tried 50/50 but got absolutely random results. It seems to me, that there is no particular mod which cause it, but some mac-specific mod issue in general, because in generated report there is a KERN_PROTECTION_FAILURE which probably might mean that game tries to get access to some protected or invalid part of memory. I'm trying to analyze it with llm, but to no avail yet. Confirming, that for me this bug does not appear on vanilla game as well. Thank you in advance!Game stops functioning
I´ve noticed a recurring problem after the august 6 update. Whenever I play, the game suddenly stops functioning. I´m suddenly unable to move things around in build mode, and i´m not able to get my sims to move around or actually do anything. The game is also stuck in pause mode. I can move around, click on things, select objects, but not able to do anything after that. This also affects saving the game, so that i´m forced to force-quit the game. Has anyone else had similar problems? Is there any solution other than waiting for the next update?
Incredibly laggy and choppy gameplay after 8/6/26 Update
I play on an M1 MacBook Air and it's been working like a dream for years, but after the most recent update/fix on August 6th, 2026 my game is laggy to the point where it's unplayable. Textures take forever to load, huge response delays when clicking through any of the ui and significant fps drops. I've tried repairing the game, I started new saves, a new Sims 4 documents folder, nothing has worked, I just get the same laggy gameplay.
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