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Error 102 can't get game to work
Hoping you can help... So I was playing on my Mac, using a couple toons I'd gotten via the gallery. One was a new downloaded toon into my game that I'd successfully played with for about an hour on their home lots. Then I took them to the Magical Realm and everything was fine. I sent one toon home and then shortly sent the new toon home. That's when I first got an error message. I didn't take note of what error, just thought it was a simple thing. Then today, I was attempting to play and after clicking to resume the current game, and going to the usual loading screen, this warning came up: "The game failed to load: Error Code: 102:497e7f9:14992c5f. It is recommended that you relaunch the game." So I tried that then got the same message. I went over to this site ( https://www.carls-sims-4-guide.com/forum/index.php?topic=29129.0 ) and followed the instructions to delete the caches, repair the game in my EA application, and try again. Same results. I tried multiple times. I also tried loading to a save before the game had crashed but the same results. I don't have any mods. Could you please help me fix what's going on? Thanks!
Re-installed my sims 4 on Mac and not working
Hi! I’m on Mac and I reinstalled The Sims 4 through the EA app. The game worked before, but after I copied my old Mods folder, my old trays and saves into the new Electronic Arts > The Sims 4 folder, the game just says “Application Not Responding” and never opens. I already tried reinstalling and I tried removing my mods and tried to open the game and it does not work.
Game has been crashing for weeks
I am a pc/Gaming Laptop user. My game began crashing at random times, then when I was in CAS for more than 3 minutes, now it crashes constantly. I have NEVER used any mods, so that isn't it. I have updated my NVIDIA GEForce RTX video drivers, I have unloaded and reloaded the game, I have cleaned every cashe I can find 2-5 times daily. Now the game is crashing about every 30 minutes. When I reloaded it said it did not recognize my video cared, but graphics are great. Please let me know what else I can do. This is my favorite game, I am recovering from a concussion and I really want to play. Thank you! I know you get a lot of hate and frustration. You see us players at our worst because we have jumped through all the hoops and generic responses, but I really hope you can help me.
Sims 4 is not loading in new packs I bought.
I have tried troubleshooting every way I know how, but it still won't load the new packs I bought: reloading the game repairing the game in the EA app launcher (with the game closed) uninstalling the entire game then reinstalling the game restarting my computer and doing all the steps above It won't register the new packs I bought after so much troubleshooting, and I genuinely don't know how to fix this. It keeps telling me the "installation complete" for all the packs... But then does not load the new ones I bought (the fairy and royalty expansion packs). I don't use mods or cc, I play almost exclusively with just the base game and the packs. Any advice or other methods would be gladly appreciated :)
My packs aren’t showing up in game at all
I’m on a Mac, and they’re being showed as owned/downloaded, but they’re not showing up In game. This probably has something to do with my folder is sitting on my desktop, but I’m unsure where it would go. I tried going users->applications but ts4 isn’t showing up as an application ☹️Packs Deactivated??
I can't play with the packs I paid for. When I open up the game, I don't see any of them, and when I go to look at the marketplace, it says that all of them are deactivated. I can't seem to find out why this is happening, and I have made sure that I have them downloaded. I have tried to repair it as well. I'm just lost on what I can do to fix this.Buggy mirrors in sims 4 on Mac!!
Heyyy, I just wanted to play some sims and build some townhouses :) but every time I place mirrors all is getting laggy, even in build mode and also in play mode... Have anyone else experienced this? If so what do I do? Can it get fixed? Thanks for reading <3 hope someone can help :)Infinite loading after cas
Hi, I installed the game last week on a mac (M4) but whenever i try to start a sim (new game) the game let me complete the cas but then it goes into infinite loading. I don’t have any cc or mods. What I’ve already tried: uninstalling the game (3 times), adding my video card ( at the beginning it wasn’t recognized but now on the config.log, graphic it says found 1 supported 1), Play offline, update my mac to macOs Tahoe 26.4, Lower the graphic quality in the settings, Delete the saves and cache, Repair the game
Sims 4 freezing a few minutes after loading
I’m having a serious issue where my game freezes a few minutes after loading a save. What happens is The game loads normally and I can play for a short time but after a few minutes, time stops progressing and interactions stops working and I cant click on anything Ive already tried to remove my mods and add them back one by one to see what the problem was and I cleared my cache and tested a new save and i've reinstalled and repaired the game through the EA app please help me because I can't think of anything else to doRe: Game crashing or not loading especially after updating? Post here.
i have an issue which only started today where any time i try and load in full screen, my game is laggy, but it works perfectly fine in windowed screen. Can anyone please help me with this? I could play on ultra perfectly in full screen until today. I've repaired, deleted and reinstalled, cleared cache, removed mods yet it still loads laggy. i'm on the m5 mac air!game freezing still an issue cant fix it
This has been happening for nearly a year. However, since the update and only a few days ago, it's become a nightmare. My game will be fine, and then after 1 min of gameplay, it freezes, can't click on anything, can't change sim, can't rest, the environment moves still even in the "pause button". can't do anything. I've cleaned out my custom content upadated and fixed broken CC, done repairs, and everything, yet my game after 1 min of playing it freezes. I have no choice but to force quit my game. It's getting so frustrating... I've repaired the game, googled how to fix issues, spent hours cleaning my CC, making sure that none of them is broken, and yet the same issue has gotten so much worse. I have no broken CC I've cleaned my game files and made sure that the game isn't lagging/corrupted by CC or anything else. All my saves are the same. I've moved my mods in and out, and yet the same issue applies. If there is a way/solution as to how I can fix this issue, it would be greatly appreciated.
game packs not showing in game anymore
Hi, i brought/downloaded a couple packs and went to restart the game once downloading finished but for some reason all my downloaded packs have gone. its says on game that they are downloaded just needs to restart. I've tried restarting, uninstall/reinstall both sims4 and EA app, clearing cache, restarting and repairing but nothing is bringing my packs back. any ideas of how to fix this?saved household won't show up
I logged into sims yesterday, and it wasn't letting me click on any object or sim. I did some research and someone on an ea forum said to fix this glitch, I should move my electronic arts folder from finder to desktop. I did so, and when I started up sims again, everything was gone as if I had just started the game. My mods were gone as well, but what I really care about is my household. Both of my households are gone. I tried copying them into a new sims file, renaming it, and placing it back into finder, but my old saves are nowhere to be found.
Update Won't Load My Save Files
I've not opened my game since last week. Upon hearing the noise surrounding the marketplace release, I open my game to find NONE of my sims where accessible in the gallery. All my Save files have been located on my desktop, so why aren't I able to play my sims as normal?
horrendous black squares appearing beneath Sim
Hello, Whenever I want to put the Lighting on 'Medium/High/Very High', a black square flickers underneath my Sims when I have my cursor over them. (photo included), it is jarring and makes the game feel buggy. I bought my iMac in 2026, this should not be a problem with the computer being unable to do something, although it might be a MacOS and Sims compatibility problem. I have tried removing all of my mods, nothing, repairing the Sims 4, nothing, changing the SSAO in the .sgr, nothing. I have tried asking AI and it just tells me to do what I have already tried. I don't use a CC overlay, mostly just the base game and a few packs here and there.. The only thing that seems to work is using 'Laptop Mode ON', but I do not want to use Laptop Mode ON, the entire point of having a good computer is that I don't have to have the game look terrible. I figure either EA doesn't know about this problem, or Mac users are just giving in to the Laptop Mode. I don't know what to make of this.I copied and moved my save and tray files from another mac but its not working.
Hi, I play sims 4 mainly on an older, 2013 computer, but the EA app has been taking a bit of a toll on it's speed so I decided to maybe move it to my new mac (don't worry, if relevant i haven't deleted it from my old one yet). I copied the tray and saves folders and put them on the new computer, but instead of dragging the files in I went "there is already a file called (this) in the sims 4. Replace? Keep both?" and selected replace. I think i made a mistake, i can't undo it... :p I restarted the game multiple times and nothing's changed. I was hoping to play 2 particular worlds I made :^
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