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EA Customer Support is awful
I've played Sims for decades, Sims 4 since the release. My other account with $1000's of packs but is tied to an email that no longer exists and suddenly EA needs my account verified. I've tried the live chat which I was able to speak with someone once who said I had to start another chat for help. So I went to start a new one but the AI robot only sends me to the login page. Which I obviously can't do that being the issue. I've spent so much money and time, and to not be able to have any help is crazy. You're telling me all these years and money I've spent are nothing...? Is there no number or email to speak to real people? I no longer can get to a real person, after answering the game I'm playing and device the bot sends me to my login. This is the worst experience I've had with any customer support.
All pregnant sims don't progess through trimesters and remain forever pregnant
All 10 of my pregnant sims don't progess through the trimesters and remain forever pregnant. Mac user, no modes, no custom content, tried resetting game, basically have tried everything, no pregnancy cheats work. Really annoyed. If my sim travels at all, while pregnant.... pregnancy becomes stuck. But pretty much none of my sims are able to have any of the babies or even make it to trimester 2 or 3 I basically have to create offspring in create a sims. SOS!
Most of my DLC won't download
I used to play the sims 4 on PC on steam and purchased a decent amount of DLC on it, however I've recently had to switch to mac and as the sims 4 does not work on steam while on mac so I have had to switch to the EA app. This shouldn't be a problem as my accounts are linked and as an image included shows, the app acknowledges that I have purchased the DLC that I own. However it will not let me download most of that DLC, only letting me download kits not my stuff packs or game packs or expansion packs. I've tried raising this issue before but the recommendations did nothing as they packs that I can't download don't show a install option. This problem is really weird because as I stated before it doesn't affect kits only other DLC which shows that the problem isn't just steam purchases being rejected by the EA app. The DLC I own that is NOT working is: Expansion packs: Growing Together, High School Years, Cottage Living, Snowy Escape, Eco Lifestyle, Discover University, Island Living, Get Famous, Seasons, Cats & Dogs, City Living, Get Together, Get to Work Game packs: Dream Home Decorator, Realm of Magic, Strangerville, Parenthood, Vampires, Dine Out, Spa Day, Outdoor Retreat Stuff Packs: Crystal Creations, Home Chef Hustle, Paranormal Stuff, Nifty Knitting, Tiny Living, My First Pet, Toddler Stuff, Bowling Night, Vintage Glamour, Backyard Stuff, Kids Room, Romantic Garden, Movie Hangout, Spooky Stuff, Cool Kitchen, Perfect Patio, Luxury Party The DLC that I own that is working is: Kits: Storybook Nursery Kit, Rivera Retreat Kit, Cozy Bistro Kit, Castle Estate Kit, Book Nook Kit, Greenhouse Haven Kit, Basement Treasures Kit, Little Campers Kit, Blooming Room Kit, Industrial Loft Kit, Courtyard Oasis Kit, Country Kitchen Kit I have been considering purchasing more DLC recently but have held off out of concern for my current DLC not working and not wanting to spend money when money that I've already spent not allowing me access to the stuff that I own.
Recommended settings MacBook Air M4
As the title suggests, I'm looking for the recommended settings in order to play on my MacBook Air M4. I recently switched to macOS and opening the game I noticed that the Mac started getting a little bit hot. Is it normal? Should I adjust the settings. If so, could you please help me? Thanks in advance.Can’t open game
It started with being unable to open the game, the plumbob just kept spinning so I decided to try out whatever google was saying.. clear cache, removed mods blah blah. ultimately I deleted and redownloaded everything, ran a game and it was fine. Went to put my mods folder in and then I was met with the spinning plumbob of doom again lol. When I say I’ve tried everything I mean I have tried everything, I ended up deleting everything again making sure I had no old corrupt files anywhere, getting an app cleaner and completely restart the process. Now it won’t even open a game, despite deleting everything throughly looking through everything and deleting EA literally fully restart. Even made a new account on the computer and still nothing… please help!! It’s literally just the spinning plumbob like it’ll just go forever how can I figure out what’s wrong with it so I can fix it. I’ve already spent two whole days redownloading everything I’m so frustrated because I have 93 DLC and the past few updates have been so destabilizing I’m so over it😔
(Mac) Forever load screen + full screen
Hello, I have a brand new MacBook Air m5 16 RAM so essentially nothing is on it but sims 4 and about 3,000 cc items. The issue I keep having is resuming game and sometimes when I click manage worlds too quickly a forever load happens. Or when I am in CAS for at least two minutes I’ll finish and get a forever load. I tried everything top to bottom, no cc, no mods (I only have 2), new save, removing sims 4 folder, lower graphics and even uninstalling and reinstalling the game. The only thing so far that has been working is windowed screen and I’ve added my build, hair and clothing cc slowly and it’s loading in 10 seconds like it’s supposed to. I’m still slowly adding the rest of my cc. But is this just a bug I have to deal with til it’s fixed? Or is there a solution? Please help!!Please fix my game - can't play
Its been saying I cannot play for the past 2 weeks I cannot play cuz it keeps saying you guys my game and it doesnt allow me to play I bought about 80 Euros of packs to than get denied and saying the problem lays with you guys help me fix it [CM edit - descriptive title and CAPS]Game crashing 2-3 times in one session
I have been playing every night the past week and every night my game has been crashing 2-3 times a night. I updated the game on May 22nd. My game crashes every once in a while but never this much every day. I don't know what any of it means, how can i fix it? I have restarted my laptop, the app and deleted all the files and downloaded them again. I never use CC or Mods.
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