Forum Widgets
Recent Discussions
Transferred to new pc and saying I don’t own any dlc? (played for 7+ years)
So back in march i got a new pc, and at first it seemed okay. I took a break and then when i reopened sims in june, all my dlcs were gone. I’ve looked in my files and they’re still there (I can attach screenshots if necessary) but just not appearing in game? They all appear with the prices next to them to purchase in app, but I have bought all of them. I contacted EA help and they requested a hefty list of receipts. I’ve managed to find a few receipts (about 13 of 25), but as i’ve been playing about 7 years now it’s been difficult. Are there other ways of fixing this issue?
Sims 4 refuses to connect to the Gallery
For the past 2 days, my sims 4 has simply been unable to connect to the gallery, as the title says. It brings up the prompt to connect, so i click connect, and then it just brings this image up and it never goes away. I left my pc running all night last night with this, and I gave up when I saw my monitor this morning displaying the same thing. I use mostly Curseforge for custom content and mods, and I'd initially thought that the CC was the issue, so I'd disabled custom content in settings and restarted the game early on in my attempts, but to no avail. It just won't connect to the gallery. Any solutions that I try to search up are over 4 years old and probably outdated/have different solutions considering they all still mention Origin and not the EA App.Game crash after update
I am sure there are other posts on this and I am sorry if this has already been mentioned somewhere else. I have been struggling to get the game to run since the update in April. I have tried all sorts of things mentioned in various fora, including removing mods, updating Windows, performing a clean install, repairing the game, updating and rolling back graphics card drivers etc. The game just kept crashing after a few minutes during gameplay, even after a completely fresh install without any mods or cc. I thought it was an issue with the Nvidia graphics card drivers. Needless to say, this is a quite powerful gaming PC, only purchased 3 months ago. Before the updates I did not have this issue and I am using a LOT of mods and cc. After lots of research and a painful two weeks of not being able to play the game, I found the solution! I updated my bios firmware and boom! The game started running smoothly again with all mods and cc. It has been more than 24 hours that I left the game on and no issues yet. I hope this helps fellow gamers who may be facing a similar issue. Just to conclude, I really don't see the point in constantly updating a game, which has been around for more than 10 years and breaking things, but I am sure EA will know the reason. Happy gaming everyone!
Cannot start up after recent update-SOLVED
No mods, no CC, no tray files, no save files. Repaired and re-installed, and issue still exists. Attached is the error that pops up when I try to start the game. Any help please??? I am on Windows 11 EDIT: so this is what worked for me from a 7 year old thread i've found. i'm keeping this up in case anyone else has this issue and isn't sure what to do:
Game unplayable since downloading business and hobbies.
First of all... I have no mods installed at all.... I took Everything out .... I have repaired my game..... I can not play in windowed full screen once changed to it it makes the game flicker almost to fast for the eye to see and then the screen goes white and everything is gone but you can still hear the menu music. I gave up on windowed full screen and made a new sim in full screen, the moment I was done and ready to put her down in the game it crashes. I have restarted it a billion times and can not put her down or anyone. The game is unplayable. Help? I have spent alot of money on all these expansions to not be able to play today!
Audio Quiet Since 2 SDXs Ago
(I searched a lot to find this issue and could not.) 2 SDXs ago (during the event) The Sims 4 (for PC) began loading very quietly. I have to crank the volume, then all other programs default to overly loud. I just stopped playing due to the low volume, but finally removed my mods to test the sound; it's still ongoing. No save game is required to test, the loading music is enough to hear (or barely hear). *ETA* I tried repairing and reinstalling.
Game crashed within 5mins or less since lastest update
Since the last update I cannot play the sims4 without my screen freezing, turning black & then coming back on before the whole game crashes, all within 5 mins or less of playing and also losing any progress made in those few minutes. Help! I thought it may have been my computer the other day, but it's only when I try to open the sims.
Latest Update Broke Game
I've never had an issue with crashing or freezing for longer than a few minutes before the latest update. Since this update, I have to same my game every few minutes because the game could crash at any time. Whenever my sim tries travel there's a high chance the game will crash. I have no mods or CC installed. I tried clearing my cache from my compute, from the EA app, repairing the game, but nothing seems to fix the crashing and freezing.
Objects causing game to crash
RESOLVED I have in the past seen people having issues with their cabinets crashing their game. I tried adding "dx11" and "dx12" to the "Advanced launch options" box - but with no results. My game keeps crashing when attempting to place certain items. I have seen this with a few specific objects including some showers, some beds, and currently most or all cabinets. I understand that the DxDiag file may be useful, so that should be attached here. RESOLVED: After a few hours of looking through my things, I noticed that my DxDiag still had issues with sims crashing due to running on dx9. I did my research and figured I should've written "-dx11". It seems to work now.
Pixellated Box Appears when Volume Adjusted
When I adjust my volume (and sometimes my brightness) on my PC, a little pixellated box of many colours appears at the bottom of my game where the volume box had been. I have repaired all my game files, but this issue persists. This does not happen in any other application on my computer, so I know it is a game issue, not an equipment issue. It does not always happen, but when it does, I have to exit and restart the game to make it go away. It disappears as soon as I exit the game. I do not have any mods.
CAS crashing
CAS crashes every time I exit. I removed all mods and deleted localthumbcashe and it's still happening. Tried on a new save, did not crash upon initial character creation but if I went in to edit that new sim or any other sim it crashes. Saves that existed prior to update also do this. This began after most recent update. I see other people had a similar issue 3-4 months ago and it was determined to be mod issues, but as I mentioned this is still happening with no mods on my game.
The sims 4 lagging when trying to adjust volume or screen brightness
For about a month, ever since the release of lovestruck, I am unable to adjust the volume or screen brightness of my laptop without the screen lagging, the same happens when I press the windows button on my laptop. I've tried removing all my mods and cc but the issue has stayed. Picture of what it looks like when I press the windows button. The same thing happens with adjusting volumer och screen brightness, it is just a bit smaller when I press those:
Featured Places
The Sims Game Info Hub
Catch up on Sims highlights, announcements, news, patch notes, livestream, with curation guides and posts from Maxis.The Sims 4
Share your Sims 4 creations, discuss stories, get help with expansions & updates, or help others in our friendly forum.The Sims 4 General Discussion
Join lively discussions, share tips, and exchange experiences on Sims 4 Expansion Packs, Game Packs, Stuff Packs & Kits.The Sims 4 Feedback
Share your feedback around The Sims 4 with the community.The Sims 4 Creative Corner
Share screenshots, stories, builds, custom creations, mods, challenges, and funny moments in our Sims 4 Creative Corner.The Sims 4 Gameplay Questions & Issues
Get help and answers to your gameplay questions and issues in The Sims 4.The Sims 4 Technical Issues - PC
PC players get help with their technical issues in The Sims 4 here.The Sims 4 Technical Issues - Mac
Do you have technical issues with The Sims 4 on Mac? Get help from the community here!The Sims 4 Technical Issues - Consoles
Get help with your technical issues in The Sims 4 on Xbox and PlayStation in this community forum.The Sims 4 Mods & Custom Content
Find expert tips, troubleshooting help, tutorials for mods and custom content, and The Sims 4 patch files in our forum.The Sims 4 Bug Reports
Report bugs for The Sims 4 on PC, Mac, Playstation, and Xbox.The Sims 4 Bug Reports - Archive
This is a read-only archive of bugs previously reported on Answers HQ. Click "The Sims 4 Bug Reports" in the right-rail to browse and create new bugs.
