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sims 4 not loading
please help! last night (7/26/2025) i was playing the sims as usual and then i got out the game and went on with my life, just to come back an hour later for my EA app not to load the game. It attempts to, then goes back to the library page. I cannot play my game anymore?? I dont know what to do anymore!! I cleared cache, repaired the game, restarted my laptop multiple times, restarted EA app, and waited, hoping maybe it was a small bug I want to keep my save and sims for the most part too! i don't know how to do any of this tech stuff either I do use mods and cc but i dont think this was the problem because it worked just fine with the same downloads the hour before
Error Message 13 Again
Just setting up my first small business in a small business venue. Tried to save the lot, and got "Error message 13. Game didn't save." Last time this happened, they fixed it by returning to a much earlier save and I lost almost a RL year of progress. I just bought Enchanted By Nature, and now I can't play again until I can be sure I won't lose all my progress. I don't want this to be the third time I've lost a large amount of progress on Sims 4. I've got over 5,000 hours and almost no progress saved. Please, I need help. I have a pristine clean install; no mods or CC. I also have ALL the EPs, GPs, Stuff Packs, Kits, and Event Content, plus other Maxis freebies.
EA app not launching my sims game
I just recently had to reinstall my game because of a glitch with the new enchanted by nature pack. After I had reinstalled it was working and I started playing as a fairy but now my game won’t launch at all. This is 2 weeks now of having problems since and I just want to play my game and the new pack. Please help
Cannot complete Symphony of Serenity
I have social on, I am online, have latest update, I have tried clearing cache, repair, restart game, restart PC and I CANNOT get more than 3 options on a speaker or stereo. I cannot "Listen To" Nature Soundscapes Radio Station" because the "Listen To" option does not appear in the Pie Menu. All I can get is Üpgrade", "Heirlooms", "Disable Emotional Aura", and "Salvage into Parts". Nothing else. I have bought and sold a few different types of stereo and wall speaker to no avail. The "Listen To" option does not appear. I HAD listened to the Soundscapes station before.....but then I travelled and when I came back, that's when this started happening. Now I can't listen to anything. Please help the days are running out to complete the quests.Transferred to new pc and saying I don’t own any dlc? (played for 7+ years)
So back in march i got a new pc, and at first it seemed okay. I took a break and then when i reopened sims in june, all my dlcs were gone. I’ve looked in my files and they’re still there (I can attach screenshots if necessary) but just not appearing in game? They all appear with the prices next to them to purchase in app, but I have bought all of them. I contacted EA help and they requested a hefty list of receipts. I’ve managed to find a few receipts (about 13 of 25), but as i’ve been playing about 7 years now it’s been difficult. Are there other ways of fixing this issue?
Sims 4 refuses to connect to the Gallery
For the past 2 days, my sims 4 has simply been unable to connect to the gallery, as the title says. It brings up the prompt to connect, so i click connect, and then it just brings this image up and it never goes away. I left my pc running all night last night with this, and I gave up when I saw my monitor this morning displaying the same thing. I use mostly Curseforge for custom content and mods, and I'd initially thought that the CC was the issue, so I'd disabled custom content in settings and restarted the game early on in my attempts, but to no avail. It just won't connect to the gallery. Any solutions that I try to search up are over 4 years old and probably outdated/have different solutions considering they all still mention Origin and not the EA App.Game crash after update
I am sure there are other posts on this and I am sorry if this has already been mentioned somewhere else. I have been struggling to get the game to run since the update in April. I have tried all sorts of things mentioned in various fora, including removing mods, updating Windows, performing a clean install, repairing the game, updating and rolling back graphics card drivers etc. The game just kept crashing after a few minutes during gameplay, even after a completely fresh install without any mods or cc. I thought it was an issue with the Nvidia graphics card drivers. Needless to say, this is a quite powerful gaming PC, only purchased 3 months ago. Before the updates I did not have this issue and I am using a LOT of mods and cc. After lots of research and a painful two weeks of not being able to play the game, I found the solution! I updated my bios firmware and boom! The game started running smoothly again with all mods and cc. It has been more than 24 hours that I left the game on and no issues yet. I hope this helps fellow gamers who may be facing a similar issue. Just to conclude, I really don't see the point in constantly updating a game, which has been around for more than 10 years and breaking things, but I am sure EA will know the reason. Happy gaming everyone!
Cannot start up after recent update-SOLVED
No mods, no CC, no tray files, no save files. Repaired and re-installed, and issue still exists. Attached is the error that pops up when I try to start the game. Any help please??? I am on Windows 11 EDIT: so this is what worked for me from a 7 year old thread i've found. i'm keeping this up in case anyone else has this issue and isn't sure what to do:
Game unplayable since downloading business and hobbies.
First of all... I have no mods installed at all.... I took Everything out .... I have repaired my game..... I can not play in windowed full screen once changed to it it makes the game flicker almost to fast for the eye to see and then the screen goes white and everything is gone but you can still hear the menu music. I gave up on windowed full screen and made a new sim in full screen, the moment I was done and ready to put her down in the game it crashes. I have restarted it a billion times and can not put her down or anyone. The game is unplayable. Help? I have spent alot of money on all these expansions to not be able to play today!
Audio Quiet Since 2 SDXs Ago
(I searched a lot to find this issue and could not.) 2 SDXs ago (during the event) The Sims 4 (for PC) began loading very quietly. I have to crank the volume, then all other programs default to overly loud. I just stopped playing due to the low volume, but finally removed my mods to test the sound; it's still ongoing. No save game is required to test, the loading music is enough to hear (or barely hear). *ETA* I tried repairing and reinstalling.
Game crashed within 5mins or less since lastest update
Since the last update I cannot play the sims4 without my screen freezing, turning black & then coming back on before the whole game crashes, all within 5 mins or less of playing and also losing any progress made in those few minutes. Help! I thought it may have been my computer the other day, but it's only when I try to open the sims.
Latest Update Broke Game
I've never had an issue with crashing or freezing for longer than a few minutes before the latest update. Since this update, I have to same my game every few minutes because the game could crash at any time. Whenever my sim tries travel there's a high chance the game will crash. I have no mods or CC installed. I tried clearing my cache from my compute, from the EA app, repairing the game, but nothing seems to fix the crashing and freezing.
Objects causing game to crash
RESOLVED I have in the past seen people having issues with their cabinets crashing their game. I tried adding "dx11" and "dx12" to the "Advanced launch options" box - but with no results. My game keeps crashing when attempting to place certain items. I have seen this with a few specific objects including some showers, some beds, and currently most or all cabinets. I understand that the DxDiag file may be useful, so that should be attached here. RESOLVED: After a few hours of looking through my things, I noticed that my DxDiag still had issues with sims crashing due to running on dx9. I did my research and figured I should've written "-dx11". It seems to work now.
Pixellated Box Appears when Volume Adjusted
When I adjust my volume (and sometimes my brightness) on my PC, a little pixellated box of many colours appears at the bottom of my game where the volume box had been. I have repaired all my game files, but this issue persists. This does not happen in any other application on my computer, so I know it is a game issue, not an equipment issue. It does not always happen, but when it does, I have to exit and restart the game to make it go away. It disappears as soon as I exit the game. I do not have any mods.
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