Forum Widgets
Recent Discussions
Sims 4 crashes whole computer
I have been chasing a issue with the Sims 4 crashing my computer completely. I have tried multiple things and still zero fixes. It starts up and immediately crashes. I can close it with task manager but in the process it will crash task manager. Things I have already tried: Completely reinstalled windows, tried a brand new hard drive, updated bios on motherboard, updated graphics drivers to most current drivers, uninstalled an reinstalled game multiple times multiple ways, "repaired" game, moved EA folder out of documents, tried the non full screen fix, tried installing on separate hard drive, tried running as admin. Attached is the DXDiagSolvedDigitalKiwi4 days agoNew Novice62Views0likes4CommentsThe game does not start
Hello everyone, I've been unable to log into the game for 3 days. I open it from EA or Steam, but the game page window opens and that's it. It says that the game is being prepared and then the EA page opens. What should I do?Solvedl1noo68 days agoNew Novice207Views0likes10Comments
Sims 4 does not start
The game doesn't start when I click on the desktop thumbnail or from the EA app. I click on the game and it goes directly to an error message; unable to start initialization error at start [135dec40:29f00e76:00000084:18a1dd51] I have tried uninstalling with the revo uninstaller and reinstalling the game. I removed the Sims 4 folder out of documents and tried restarting the game, I removed all mods out of the game but I still get the message. The game worked fine until yesterday. It worked after the latest update in July but for some reason it won't start now. I have attached a dxdiag below.SolvedSeighan9 days agoSeasoned Rookie48Views0likes1Comment
When I launch The Sims 4 the graphics are completely glitched
First of all I've had this problem since the start the month and I've tried several things and it doesn't resolve. Also it's the only game I'm having this problem currently. I'm attaching 2 screencaptures of today, the DxDiag I did yesterday and the config.log that I have in The Sims 4 folder. If you need more information I will send as soon as you ask me for it. Hope this problem can be solved and thanks in advance for your help.SolvedRiaAlonso9 days agoSeasoned Newcomer41Views0likes2Commentsmy packs i bought on steam doenst go on ea...
i have 4 packs ( cats and dogs , discover university , holiday celebration pack , perfect patio) i bought on steam they always worked while i played thrue ea but now the packs said they are download thrue steam but on ea they dont show up when i play... what can i do?Solvedineh19909 days agoNew Novice37Views0likes2Comments
Trees in Riders' Glen (Horse Ranch EP) are 2D
Hello! I am having an issue with the trees in this neighbourhood appearing as 2D images instead of 3D. When I save the game and all assets reload, the trees are 3D for a second and then go back to 2D. I have zero mods installed and included are my in-game settings on my PC. The trees in every other world and neighbourhood are 3D except for this one.Solvedfairini9 days agoSeasoned Novice41Views0likes5Comments
Game crashing, something to do with my graphics card?
Hi, I had this problem a while ago and it seemed to be fixed when I was forcing Dx11, but the crash happened again recently in the same way as before (where I click on an object in build mode, usually a cabinet does the trick, and the game crashes). I'm in the middle of downloading updated drivers for my graphics card, didn't know there were more recent ones than what I had been using. Can anyone tell me whether I still need to force Dx11 or if just using the Dx9 would fix this issue? To be honest, I don't really know what Dx11 or Dx9 even mean! Your Computer's DxDiag. You can attach the file directly to your post. Attached. Any critical events you find. Copied and pasted below. Attach the content of this file documents\electronicarts\thesims4\lastcrash.txt (or variations of it). You can attach the file directly to your post. It doesn't seem to be showing up on the post when I've inserted it as an attachment? Are you using custom content or mods in your game? A few pieces of CC, no mods. At what point does your game crash? In Build Mode. Is the crashing random or is there a pattern? A pattern, when i click certain objects such as cabinets. Is it an occasional crash or constant? Constant. Source The Sims™ 4 Summary Stopped working Date 13/07/2025 17:55 Status Report sent Description Faulting Application Path: C:\Program Files\EA Games\The Sims 4\Game\Bin\TS4_x64.exe Problem signature Problem Event Name: APPCRASH Application Name: TS4_x64.exe Application Version: 1.116.223.1030 Application Timestamp: 6865e9e5 Fault Module Name: Simulation_x64.dll Fault Module Version: 1.200.0.665 Fault Module Timestamp: 6865e98d Exception Code: c0000005 Exception Offset: 00000000008e62e2 OS Version: 10.0.26100.2.0.0.768.101 Locale ID: 2057 Additional Information 1: dd08 Additional Information 2: dd08eaa17f8aa2dd36fb80f18526a7ef Additional Information 3: 2168 Additional Information 4: 2168333e91e60f8d3b79059e336d5589 Extra information about the problem Bucket ID: ee22031c2daeb03168a47724258405a5 (1775675150222755237)Solvedjazzshoes290810 days agoSeasoned Newcomer41Views0likes1CommentSaves & Mods Not loading after local file transfer
Running windows 11. I play with a few mods, mostly CC items, as well as my fair share of packs. Long story short, due to drive space I had to transfer my Sims game from my C drive to my D drive. I transferred the files through steam game management. Checked the new file location (D > SteamLibrary > steamapps > common > The Sims 4) and the files checked out, having all mods, packs, and saves. Opened the game (through steam) to all my mods and saves gone. After some troubleshooting (in this case being starting a new game and finding the save file location, as well as placing a save into the save folder of the location) I have found that the game seems to be loading from the original(?) file location (at C > Users > (my user file) > OneDrive > Documents > Electronic Arts > The Sims 4), except with most data (mods and saves) having transferred to the new location. I can start a new save and load old ones no problem, but the files have to be on the C drive version. Odd side note, the D drive version of the game appears to hold the pack data, having folders formatted like EP13, SP21, etc. but when I run the game (through the C drive version) I have all the pack data even though the files don't appear to be in the game version that is running. This is not true for mod and save data. Is there a way to get the game to run from the D drive?SolvedBreadInFrench12 days agoSeasoned Newcomer40Views0likes1Comment
Sims game wont open, EA app just reopens
I was able to play after the most recent update/pack but for some reason, now I cant. I've tried the following: -Restarting my pc -ending tasks -Updating pc -Clearing ea cache -Renaming mods and ea folders -removing mods -removing sims 4 "game version" and "localthumbcache" -running as admin -resetting ea folder im lost so any help is appreciated.Solvedkasiahlopez12 days agoRising Novice251Views0likes16CommentsMods folder problem
When downloading a mod and then moving it to the mods file in the sims 4 file, it disappears instantly. I looked at my downloads on my computer on google to see where the files are located, it shows that it has been removed. I am not sure if it's a glitch due to the new update or it's my pc but I was wondering if anyone else is experiencing the same problem?.Solved91Views0likes5CommentsGame crashes when in CAS
My game keeps crashing while in CAS. I have cleared all my mods and CC, then I deleted the local thumb cache and it still crashed. I even took out the sims 4 folder and generated a new one to troubleshoot it, and it STILL CRASHED. Could I get some help, please?Solvedtyuiop1357914 days agoNew Novice63Views0likes5Comments
Crashing on loading screen
Hi, I recently installed The Sims 4 for the first time, but it keeps crashing on the startup screen. The music starts playing after The Sims 4 logo displays and then it crashes. I don't have any mods installed. I'm running it through Steam, if that makes any difference I've tried the following: Checked my drivers are up to date Running in windows mode and on different resolutions Doing a clean boot and running Deleting localthumbcache.package Reinstalling the game (twice) Verifying the game files Running the game in DX9 instead of DX11 Turned off any overlays, like NVIDIA and Steam Turned off v-sync and ran in windowed mode Setting the monitor refresh rate to 60hz Limiting max fps to 60Solved109Views0likes4CommentsPs4 to Laptop
Hi I'm wanting to potentially get a laptop to play sims as my ps4 is dying and I really want to be able to get mods and cc so can anyone really discuss this with me like space storage all the things I'll need basic amounts of space or ram and like what that stuff means please?SolvedPandaMaddie15 days agoSeasoned Novice54Views0likes5Comments
Reopening OLD OLD save
So I have an old save from 2023 that I transferred from my old computer to my new one. And I recovered the latest save from the game because the original wasn’t loading in. And I can get into the map just fine but when I try to play my household it’s stuck on the loading screen forever (currently waiting for about 45 minutes while typing this) I have so many generations on this old save and I really wanted to get back into it but i can’t. I don’t know if the issue is because it’s old, corrupted, or because I transferred it from another computer, but if anyone knows how to recover it I’d really like to know ;-;SolvedCreatingSimsHub15 days agoSeasoned Newcomer36Views0likes2Comments
Sims 4 Crashing/Freezing/Lag, Surface Pro 3/7
Hi, my game was working fine the last time I opened it about a week ago, but I tried to open it again and suddenly it is lagging to the point of being entirely unusable. The game completely freezes when I'm looking at it - I have to click a button, minimise the game window, and then open the window again to see the effect. I have tried repairing the game multiple times, I have reset the file, I have taken mods out (I had the same mods/cc last week and the game was working fine then, now it is not working with or without mods/cc), restarted my device, etc. I have no clue what else to do. Please help. edited title for visibility after merging threads. -puzzlezaddictSolved5.8KViews0likes163Comments
Freezing and Crashing
The game has become unplayable. It will crash and completely freeze my computer. It will close unexpectedly. I have tried fully uninstalling and reinstalling the game. I have tried a fresh install through steam instead of the EA app. I have run the game with no CC or mods. Game is fully updated. I tried removing the For Rent pack because there have been issues reported, but it made no difference. I have cleared cache, tried removing the Sims 4 folder to get a clean folder, done system checks, etc. I have removed all of my save files and tray files and started afresh and it is still constantly freezing and crashing. I have followed all of the suggested steps to resolve this issue. My computer is brand new, more than meets the system requirements, and has shown no issues when I've run diagnostics, virus checks, updates, drivers. This is literally the only game I play, and I am currently not able to do so. I have pre-ordered the new pack, which I can't now play because the game won't work for more than a few minutes without crashing.SolvedBabzbaggins16 days agoRising Novice120Views0likes7Comments
Game Freezes_Jul 2025
I'm not sure what's causing this but cannot get trough a sim day lately without it freezing each time at about 10-11pm and I cannot do anything. I've saved in several different places, tried different variations of game play and the same thing happens regardless. And it just started happening within the last day or so and I am not sure why. I do have mods...so I'm sending to this all my fellow modders as well. Not sure if this is because of the update or a faulty mod. Has anyone else been having this issue? If so, any thoughts?SolvedKERRYKELLY12320 days agoNew Traveler76Views0likes3CommentsGame Crashing
Every time I try to load my game it crashes before I can even play. Sometimes it will let me load into my house but if I ever try to leave the lot it will crash on the loading screen or if I try to save and sometimes it doesn’t even let me load into the house it just goes to the main screen and then will crash on the very first loading screen. I don’t use mods or cc but I’m on a pc. I’ve tried to repair the game in the steam app. This has been going on over a month. I don’t know what else to do but I miss my game :( any advice would be greatly appreciated! 🫶Solved56Views0likes2Comments
Game save wont load after July 1 update
Hi sorry if i do this wrong its my first time writing. After updating my game im unable to load into my gameplay save. I can load the sims 4 normally to the main menu and into the world menu but after that i get stuck at the blue loading screen. Ive tried removing and adding mods. Ive tried making sure everything is updated. Ive tried creating a whole new save and it seemed to work so i saved the household from the old save to try add to a new save but that didnt work either (still stuck in loading screen). Ive also tried repairing the game and deleting and restarting the game but no luck. Im guessing the specific family is corrupt is there a way to fix this? I saw a post about some mods made by Lumpinou but that didnt work either. Any help or suggestions would be greatly appreciated!!Solved369Views2likes10Comments
Featured Places
The Sims Game Info Hub
Catch up on Sims highlights, announcements, news, patch notes, livestream, with curation guides and posts from Maxis.The Sims 4
Share your Sims 4 creations, discuss stories, get help with expansions & updates, or help others in our friendly forum.The Sims 4 General Discussion
Join lively discussions, share tips, and exchange experiences on Sims 4 Expansion Packs, Game Packs, Stuff Packs & Kits.The Sims 4 Feedback
Share your feedback around The Sims 4 with the community.The Sims 4 Creative Corner
Share screenshots, stories, builds, custom creations, mods, challenges, and funny moments in our Sims 4 Creative Corner.The Sims 4 Gameplay Questions & Issues
Get help and answers to your gameplay questions and issues in The Sims 4.The Sims 4 Technical Issues - PC
PC players get help with their technical issues in The Sims 4 here.The Sims 4 Technical Issues - Mac
Do you have technical issues with The Sims 4 on Mac? Get help from the community here!The Sims 4 Technical Issues - Consoles
Get help with your technical issues in The Sims 4 on Xbox and PlayStation in this community forum.The Sims 4 Mods & Custom Content
Find expert tips, troubleshooting help, tutorials for mods and custom content, and The Sims 4 patch files in our forum.The Sims 4 Bug Reports
Report bugs for The Sims 4 on PC, Mac, Playstation, and Xbox.The Sims 4 Bug Reports - Archive
This is a read-only archive of bugs previously reported on Answers HQ. Click "The Sims 4 Bug Reports" in the right-rail to browse and create new bugs.
