Forum Widgets
Recent Discussions
Sims 4 Windows 11, microsoft,OneDrive
I just changed my PC. Windows 11 and microsoft 365 are installed. I am battling witt OneDrive. Everything in the game goes to OneDrive. My mods are all updated but when I open the game I get an LE telling me that OneDrive uses older versions of my mods, or some of them. I have desynchronized my PC from OneDrive, to no avail. Has any of you had the same problem. How did you deal with it? I tried to get help from Copilot but after two days of strenuous efforts the problem is not solved. None of the tags are really suitable but since I have to put one I will.SolvedZiafar3 days agoSeasoned Ace28Views0likes2CommentsSims 4 - Crashing with and without mods
This started occurring with the Businesses & Hobbies update. I started getting random crashes and eventually the game became unplayable due to the frequency of crashing. It got to the point where the game would sometimes crash before the main menu and other times it'd crash after 10-15 minutes in a new or previously saved game. Anything obvious, I have tried. I'm an IT professional so I generally know what to do to fix things like this, but this has gone beyond anything I've seen before. I gave up for a few months and stopped playing, but I've recently updated to the newest patch. I'm using the legitimate version of the game via the EA app and have all of the DLCs. Obviously, I went through mod troubleshooting using the 50/50 method and I realised it wasn't mods. I renamed my user data folder (documents\electronic arts\the sims 4), reinstalled the game (making sure to clear out the install folder before installing again) and let it create a new user data folder. Same problem on a completely fresh install with no mods or any remnants of my old user data. Updated graphics drivers (they were out of date, but they're not now). As far as specs go, I have 32 GB RAM, RTX 4070 and i7 14700k as my main components - so obviously this is enough to run the game. Reinstalled and updated graphics drivers. Reinstalled C++ redistributable. Windows updates. DISM and SFC. Installed the game to a different drive. Disabled Nvidia overlay. Launched with DX9 instead of 12. Tried lower graphic settings, capping refresh rate and lowering resolution. Switched between windowed & fullscreen. Nothing has worked. I've ruled out the issue being the EA app as well. Sometimes I'll get into a saved game for around 10-15 minutes before the game freezes then crashes to the desktop. Sometimes it will crash on the splash screen before the main menu. Sometimes it'll crash whilst in the main menu, it all seems random. Has anyone ever encountered anything like this? This is quite literally the only game that does this, too. Normally with something like this I'd assume it's the game, but no one else seems to be having the problem. The only reasonable thing I can think is that this may be an issue that's come from a recent update and only affecting people with certain hardware?Solvede6libqcnw8jv3 days agoSeasoned Newcomer108Views0likes5Comments
Not able to update Sims 4
There should be an update available for the Sims 4 regarding the pregnancies and dragging of dishes, but when I open my EA app, there's no update available. I can start the game without problems, but the pregnancies are still gone and I can't drag any dishes towards the bin. I already tried repairing the game, clearing out the cache of the EA app and even launching the EA updater itself. Until now all the earlier updates came through and I could install those without problems. Is there any way to force the newest update after all? Many thanks in advance!SolvedLiseAC4 days agoSeasoned Newcomer120Views0likes8CommentsSims 4 crashes whole computer
I have been chasing a issue with the Sims 4 crashing my computer completely. I have tried multiple things and still zero fixes. It starts up and immediately crashes. I can close it with task manager but in the process it will crash task manager. Things I have already tried: Completely reinstalled windows, tried a brand new hard drive, updated bios on motherboard, updated graphics drivers to most current drivers, uninstalled an reinstalled game multiple times multiple ways, "repaired" game, moved EA folder out of documents, tried the non full screen fix, tried installing on separate hard drive, tried running as admin. Attached is the DXDiagSolvedDigitalKiwi7 days agoNew Novice65Views0likes4CommentsThe game does not start
Hello everyone, I've been unable to log into the game for 3 days. I open it from EA or Steam, but the game page window opens and that's it. It says that the game is being prepared and then the EA page opens. What should I do?Solvedl1noo611 days agoNew Novice213Views0likes10Comments
Sims 4 does not start
The game doesn't start when I click on the desktop thumbnail or from the EA app. I click on the game and it goes directly to an error message; unable to start initialization error at start [135dec40:29f00e76:00000084:18a1dd51] I have tried uninstalling with the revo uninstaller and reinstalling the game. I removed the Sims 4 folder out of documents and tried restarting the game, I removed all mods out of the game but I still get the message. The game worked fine until yesterday. It worked after the latest update in July but for some reason it won't start now. I have attached a dxdiag below.SolvedSeighan12 days agoSeasoned Rookie52Views0likes1Comment
When I launch The Sims 4 the graphics are completely glitched
First of all I've had this problem since the start the month and I've tried several things and it doesn't resolve. Also it's the only game I'm having this problem currently. I'm attaching 2 screencaptures of today, the DxDiag I did yesterday and the config.log that I have in The Sims 4 folder. If you need more information I will send as soon as you ask me for it. Hope this problem can be solved and thanks in advance for your help.SolvedRiaAlonso12 days agoSeasoned Newcomer41Views0likes2Commentsmy packs i bought on steam doenst go on ea...
i have 4 packs ( cats and dogs , discover university , holiday celebration pack , perfect patio) i bought on steam they always worked while i played thrue ea but now the packs said they are download thrue steam but on ea they dont show up when i play... what can i do?Solvedineh199012 days agoNew Novice37Views0likes2Comments
Trees in Riders' Glen (Horse Ranch EP) are 2D
Hello! I am having an issue with the trees in this neighbourhood appearing as 2D images instead of 3D. When I save the game and all assets reload, the trees are 3D for a second and then go back to 2D. I have zero mods installed and included are my in-game settings on my PC. The trees in every other world and neighbourhood are 3D except for this one.Solvedfairini12 days agoSeasoned Novice41Views0likes5Comments
Game crashing, something to do with my graphics card?
Hi, I had this problem a while ago and it seemed to be fixed when I was forcing Dx11, but the crash happened again recently in the same way as before (where I click on an object in build mode, usually a cabinet does the trick, and the game crashes). I'm in the middle of downloading updated drivers for my graphics card, didn't know there were more recent ones than what I had been using. Can anyone tell me whether I still need to force Dx11 or if just using the Dx9 would fix this issue? To be honest, I don't really know what Dx11 or Dx9 even mean! Your Computer's DxDiag. You can attach the file directly to your post. Attached. Any critical events you find. Copied and pasted below. Attach the content of this file documents\electronicarts\thesims4\lastcrash.txt (or variations of it). You can attach the file directly to your post. It doesn't seem to be showing up on the post when I've inserted it as an attachment? Are you using custom content or mods in your game? A few pieces of CC, no mods. At what point does your game crash? In Build Mode. Is the crashing random or is there a pattern? A pattern, when i click certain objects such as cabinets. Is it an occasional crash or constant? Constant. Source The Sims™ 4 Summary Stopped working Date 13/07/2025 17:55 Status Report sent Description Faulting Application Path: C:\Program Files\EA Games\The Sims 4\Game\Bin\TS4_x64.exe Problem signature Problem Event Name: APPCRASH Application Name: TS4_x64.exe Application Version: 1.116.223.1030 Application Timestamp: 6865e9e5 Fault Module Name: Simulation_x64.dll Fault Module Version: 1.200.0.665 Fault Module Timestamp: 6865e98d Exception Code: c0000005 Exception Offset: 00000000008e62e2 OS Version: 10.0.26100.2.0.0.768.101 Locale ID: 2057 Additional Information 1: dd08 Additional Information 2: dd08eaa17f8aa2dd36fb80f18526a7ef Additional Information 3: 2168 Additional Information 4: 2168333e91e60f8d3b79059e336d5589 Extra information about the problem Bucket ID: ee22031c2daeb03168a47724258405a5 (1775675150222755237)Solvedjazzshoes290813 days agoSeasoned Newcomer41Views0likes1CommentSaves & Mods Not loading after local file transfer
Running windows 11. I play with a few mods, mostly CC items, as well as my fair share of packs. Long story short, due to drive space I had to transfer my Sims game from my C drive to my D drive. I transferred the files through steam game management. Checked the new file location (D > SteamLibrary > steamapps > common > The Sims 4) and the files checked out, having all mods, packs, and saves. Opened the game (through steam) to all my mods and saves gone. After some troubleshooting (in this case being starting a new game and finding the save file location, as well as placing a save into the save folder of the location) I have found that the game seems to be loading from the original(?) file location (at C > Users > (my user file) > OneDrive > Documents > Electronic Arts > The Sims 4), except with most data (mods and saves) having transferred to the new location. I can start a new save and load old ones no problem, but the files have to be on the C drive version. Odd side note, the D drive version of the game appears to hold the pack data, having folders formatted like EP13, SP21, etc. but when I run the game (through the C drive version) I have all the pack data even though the files don't appear to be in the game version that is running. This is not true for mod and save data. Is there a way to get the game to run from the D drive?SolvedBreadInFrench15 days agoSeasoned Newcomer42Views0likes1Comment
Sims game wont open, EA app just reopens
I was able to play after the most recent update/pack but for some reason, now I cant. I've tried the following: -Restarting my pc -ending tasks -Updating pc -Clearing ea cache -Renaming mods and ea folders -removing mods -removing sims 4 "game version" and "localthumbcache" -running as admin -resetting ea folder im lost so any help is appreciated.Solvedkasiahlopez15 days agoRising Novice256Views0likes16CommentsMods folder problem
When downloading a mod and then moving it to the mods file in the sims 4 file, it disappears instantly. I looked at my downloads on my computer on google to see where the files are located, it shows that it has been removed. I am not sure if it's a glitch due to the new update or it's my pc but I was wondering if anyone else is experiencing the same problem?.Solved92Views0likes5CommentsGame crashes when in CAS
My game keeps crashing while in CAS. I have cleared all my mods and CC, then I deleted the local thumb cache and it still crashed. I even took out the sims 4 folder and generated a new one to troubleshoot it, and it STILL CRASHED. Could I get some help, please?Solvedtyuiop1357917 days agoNew Novice66Views0likes5Comments
Crashing on loading screen
Hi, I recently installed The Sims 4 for the first time, but it keeps crashing on the startup screen. The music starts playing after The Sims 4 logo displays and then it crashes. I don't have any mods installed. I'm running it through Steam, if that makes any difference I've tried the following: Checked my drivers are up to date Running in windows mode and on different resolutions Doing a clean boot and running Deleting localthumbcache.package Reinstalling the game (twice) Verifying the game files Running the game in DX9 instead of DX11 Turned off any overlays, like NVIDIA and Steam Turned off v-sync and ran in windowed mode Setting the monitor refresh rate to 60hz Limiting max fps to 60Solved110Views0likes4CommentsPs4 to Laptop
Hi I'm wanting to potentially get a laptop to play sims as my ps4 is dying and I really want to be able to get mods and cc so can anyone really discuss this with me like space storage all the things I'll need basic amounts of space or ram and like what that stuff means please?SolvedPandaMaddie18 days agoSeasoned Novice55Views0likes5Comments
Reopening OLD OLD save
So I have an old save from 2023 that I transferred from my old computer to my new one. And I recovered the latest save from the game because the original wasn’t loading in. And I can get into the map just fine but when I try to play my household it’s stuck on the loading screen forever (currently waiting for about 45 minutes while typing this) I have so many generations on this old save and I really wanted to get back into it but i can’t. I don’t know if the issue is because it’s old, corrupted, or because I transferred it from another computer, but if anyone knows how to recover it I’d really like to know ;-;SolvedCreatingSimsHub18 days agoSeasoned Newcomer36Views0likes2Comments
Featured Places
The Sims Game Info Hub
Catch up on Sims highlights, announcements, news, patch notes, livestream, with curation guides and posts from Maxis.The Sims 4
Share your Sims 4 creations, discuss stories, get help with expansions & updates, or help others in our friendly forum.The Sims 4 General Discussion
Join lively discussions, share tips, and exchange experiences on Sims 4 Expansion Packs, Game Packs, Stuff Packs & Kits.The Sims 4 Feedback
Share your feedback around The Sims 4 with the community.The Sims 4 Creative Corner
Share screenshots, stories, builds, custom creations, mods, challenges, and funny moments in our Sims 4 Creative Corner.The Sims 4 Gameplay Questions & Issues
Get help and answers to your gameplay questions and issues in The Sims 4.The Sims 4 Technical Issues - PC
PC players get help with their technical issues in The Sims 4 here.The Sims 4 Technical Issues - Mac
Do you have technical issues with The Sims 4 on Mac? Get help from the community here!The Sims 4 Technical Issues - Consoles
Get help with your technical issues in The Sims 4 on Xbox and PlayStation in this community forum.The Sims 4 Mods & Custom Content
Find expert tips, troubleshooting help, tutorials for mods and custom content, and The Sims 4 patch files in our forum.The Sims 4 Bug Reports
Report bugs for The Sims 4 on PC, Mac, Playstation, and Xbox.The Sims 4 Bug Reports - Archive
This is a read-only archive of bugs previously reported on Answers HQ. Click "The Sims 4 Bug Reports" in the right-rail to browse and create new bugs.
