Forum Discussion

Anonymous's avatar
Anonymous
10 years ago

Re: pvzgw2 startup error

Post it here with hastebin

http://answers.ea.com/t5/STAR-WARS-The-Old-Republic/Guide-Posting-a-DxDiag/td-p/4832663

@EA_Nils wrote:
(...)
5.  If your computer has a 64-bit version of Windows, click the button Run 64-bit DXDIAG (see screenshot below)
6.  If your computer has a 32-bit version of Windows, that button will not be available
Spoiler

7.  Click the Save All Information button, found on the bottom of the DXDIAG report
8.  Save this text file to your Desktop if possible
9. Open the text file, select all the text inside (Ctrl + A) and copy it (Ctrl +C).
10. Go to http://hastebin.com/, paste the contents of your DXDiag inside (Ctrl+V) and click Save on the webpage (Ctrl+S).
11. Copy the link of the page in your post, along with a precise description of your issue.

3 Replies

  • Anonymous's avatar
    Anonymous
    10 years ago

    ------------------
    System Information
    ------------------
    DxDiag Previously: Crashed in system information (stage 1) & Direct3D (stage 2) & DirectSound (stage 1) & DirectShow (stage 1). Re-running DxDiag with "dontskip" command line parameter or choosing not to bypass information gathering when prompted might result in DxDiag successfully obtaining this information

    ------------
    DxDiag Notes
    ------------
    Display Tab 1: No problems found.
    Input Tab: No problems found.

    ---------------
    Display Devices
    ---------------
    Card name: NVIDIA GeForce GTX 260
    Manufacturer:
    Chip type:
    DAC type:
    Device Key: Enum\PCI\VEN_10DE&DEV_05EA&SUBSYS_073810DE&REV_A1
    Display Memory:
    Dedicated Memory: n/a
    Shared Memory: n/a
    Current Mode: 1920 x 1080 (32 bit) (60Hz)
    Monitor Name: Generic Non-PnP Monitor
    Monitor Model:
    Monitor Id:
    Native Mode:
    Output Type:
    Driver Name:
    Driver File Version: ()
    Driver Version:
    DDI Version:
    Driver Model: WDDM 1.1
    Driver Attributes: Final Retail
    Driver Date/Size: , 0 bytes
    WHQL Logo'd: n/a
    WHQL Date Stamp: n/a
    Device Identifier:
    Vendor ID:
    Device ID:
    SubSys ID:
    Revision ID:
    Driver Strong Name: oem21.inf:NVIDIA_SetA_Devices.NTamd64.6.1:Section002:9.18.13.4052😛ci\ven_10de&dev_05ea
    Rank Of Driver: 00E02001
    Video Accel:
    Deinterlace Caps: n/a
    D3D9 Overlay:
    DXVA-HD:
    DDraw Status: Disabled
    D3D Status: Not Available
    AGP Status: Not Available

    -------------
    Sound Devices
    -------------
    ---------------------
    Sound Capture Devices
    ---------------------
    -------------------
    DirectInput Devices
    -------------------
    Device Name: Mouse
    Attached: 1
    Controller ID: n/a
    Vendor/Product ID: n/a
    FF Driver: n/a

    Device Name: Keyboard
    Attached: 1
    Controller ID: n/a
    Vendor/Product ID: n/a
    FF Driver: n/a

    Device Name: Microsoft eHome Infrared Transceiver
    Attached: 1
    Controller ID: 0x0
    Vendor/Product ID: 0x045E, 0x006D
    FF Driver: n/a

    Device Name: Microsoft eHome Infrared Transceiver
    Attached: 1
    Controller ID: 0x0
    Vendor/Product ID: 0x045E, 0x006D
    FF Driver: n/a

    Device Name: Microsoft eHome Infrared Transceiver
    Attached: 1
    Controller ID: 0x0
    Vendor/Product ID: 0x045E, 0x006D
    FF Driver: n/a

    Device Name: Microsoft eHome Infrared Transceiver
    Attached: 1
    Controller ID: 0x0
    Vendor/Product ID: 0x045E, 0x006D
    FF Driver: n/a

    Device Name: USB Keyboard
    Attached: 1
    Controller ID: 0x0
    Vendor/Product ID: 0x0C45, 0x7603
    FF Driver: n/a

    Device Name: USB Keyboard
    Attached: 1
    Controller ID: 0x0
    Vendor/Product ID: 0x0C45, 0x7603
    FF Driver: n/a

    Device Name: USB Keyboard
    Attached: 1
    Controller ID: 0x0
    Vendor/Product ID: 0x0C45, 0x7603
    FF Driver: n/a

    Poll w/ Interrupt: No

    -----------
    USB Devices
    -----------
    + USB Root Hub
    | Vendor/Product ID: 0x8086, 0x3A36
    | Matching Device ID: usb\root_hub
    | Service: usbhub
    | Driver: usbhub.sys, 11/26/2013 19:41:37, 343040 bytes
    | Driver: usbd.sys, 11/26/2013 19:41:03, 7808 bytes

    ----------------
    Gameport Devices
    ----------------

    ------------
    PS/2 Devices
    ------------
    + Microsoft eHome Remote Control Keyboard keys
    | Matching Device ID: hid\irdevicev2&col05
    | Service: kbdhid
    | Driver: kbdhid.sys, 11/20/2010 04:33:25, 33280 bytes
    | Driver: kbdclass.sys, 7/13/2009 19:48:04, 50768 bytes
    |
    + Microsoft eHome MCIR Keyboard
    | Matching Device ID: hid\irdevicev2&col06
    | Service: kbdhid
    | Driver: kbdhid.sys, 11/20/2010 04:33:25, 33280 bytes
    | Driver: kbdclass.sys, 7/13/2009 19:48:04, 50768 bytes
    |
    + Microsoft eHome MCIR 109 Keyboard
    | Matching Device ID: hid\irdevicev2&col07
    | Service: kbdhid
    | Driver: kbdhid.sys, 11/20/2010 04:33:25, 33280 bytes
    | Driver: kbdclass.sys, 7/13/2009 19:48:04, 50768 bytes
    |
    + HID Keyboard Device
    | Vendor/Product ID: 0x0C45, 0x7603
    | Matching Device ID: hid_device_system_keyboard
    | Service: kbdhid
    | Driver: kbdhid.sys, 11/20/2010 04:33:25, 33280 bytes
    | Driver: kbdclass.sys, 7/13/2009 19:48:04, 50768 bytes
    |
    + HID Keyboard Device
    | Vendor/Product ID: 0x0C45, 0x7603
    | Matching Device ID: hid_device_system_keyboard
    | Service: kbdhid
    | Driver: kbdhid.sys, 11/20/2010 04:33:25, 33280 bytes
    | Driver: kbdclass.sys, 7/13/2009 19:48:04, 50768 bytes
    |
    + HID Keyboard Device
    | Vendor/Product ID: 0x0C45, 0x7603
    | Matching Device ID: hid_device_system_keyboard
    | Service: kbdhid
    | Driver: kbdhid.sys, 11/20/2010 04:33:25, 33280 bytes
    | Driver: kbdclass.sys, 7/13/2009 19:48:04, 50768 bytes
    |
    + HID Keyboard Device
    | Vendor/Product ID: 0x0C45, 0x7603
    | Matching Device ID: hid_device_system_keyboard
    | Service: kbdhid
    | Driver: kbdhid.sys, 11/20/2010 04:33:25, 33280 bytes
    | Driver: kbdclass.sys, 7/13/2009 19:48:04, 50768 bytes
    |
    + Terminal Server Keyboard Driver
    | Matching Device ID: root\rdp_kbd
    | Upper Filters: kbdclass
    | Service: TermDD
    | Driver: i8042prt.sys, 7/13/2009 17:19:57, 105472 bytes
    | Driver: kbdclass.sys, 7/13/2009 19:48:04, 50768 bytes
    |
    + HID-compliant mouse
    | Matching Device ID: hid_device_system_mouse
    | Service: mouhid
    | Driver: mouhid.sys, 7/13/2009 18:00:20, 31232 bytes
    | Driver: mouclass.sys, 7/13/2009 19:48:27, 49216 bytes
    |
    + HID-compliant mouse
    | Vendor/Product ID: 0x192F, 0x0916
    | Matching Device ID: hid_device_system_mouse
    | Service: mouhid
    | Driver: mouhid.sys, 7/13/2009 18:00:20, 31232 bytes
    | Driver: mouclass.sys, 7/13/2009 19:48:27, 49216 bytes
    |
    + Terminal Server Mouse Driver
    | Matching Device ID: root\rdp_mou
    | Upper Filters: mouclass
    | Service: TermDD
    | Driver: termdd.sys, 11/20/2010 07:33:57, 63360 bytes
    | Driver: sermouse.sys, 7/13/2009 18:00:20, 26624 bytes
    | Driver: mouclass.sys, 7/13/2009 19:48:27, 49216 bytes

    ---------------
    EVR Power Information
    ---------------
    Current Setting: {5C67A112-A4C9-483F-B4A7-1D473BECAFDC} (Quality)
    Quality Flags: 2576
    Enabled:
    Force throttling
    Allow half deinterlace
    Allow scaling
    Decode Power Usage: 100
    Balanced Flags: 1424
    Enabled:
    Force throttling
    Allow batching
    Force half deinterlace
    Force scaling
    Decode Power Usage: 50
    PowerFlags: 1424
    Enabled:
    Force throttling
    Allow batching
    Force half deinterlace
    Force scaling
    Decode Power Usage: 0

  • crinrict's avatar
    crinrict
    Hero+
    10 years ago

    I'm afraid that card is not DirectX 11 compatible.

    So it's below requirements.

  • Anonymous's avatar
    Anonymous
    10 years ago

    Card name: NVIDIA GeForce GTX 260

    Direct X 10 card.

    Error says game requires DirectX 11 card.

    =============================================

    I looked and I do not see any way to work around this on the internet.  There may be a way with dxcpl.exe but you shouldn't attempt that unless your confident you know what your doing.  I'm not sure if I have any reasonable DX10 cards around but if I do I might test using dxcpl.exe. 

    Here is the method.. but I DO NOT suggest you even attempt it.  It likely won't work and at worst you could mess something up.

    http://steamcommunity.com/sharedfiles/filedetails/?id=264396486&tscn=1401340607

    Even if that worked (which I doubt), the game isn't likely to be playable.

    Best thing is to upgrade your GPU.  That's the only sure fire way she'll work.

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