Re: I lost my progress
The #2 post in this thread has my detailed instructions for recovering a lost account.
But for the email registration scheme recovery to work, you should have signed up for it before the game crashed.
It normally takes a few minutes to do and EA should send you a unique code to your email address that will restore your account from the backup servers.
The other option is to go through EA HELP CENTER
https://help.ea.com/en/ and contact them directly.
But you must be able to provide them with the correct player id number associated with your missing account.
Once your game restarts from the beginning, a new player id number is issued so i hope you kept it safe somewhere.
