Re: Lost premium plants.

SHUCKS,I didn't save my Old ID..but I can definitely show my proof of purchases though..I started fresh cuz I thought the premium plants I bought will automatically be given to the NEW PROFILE..

@RainRain27 

If you have an old device with pvz2 it might be on that, switch the WiFi off and check.

Did you sign up to EA's email registration scheme?

Your old account will be in EA's backup servers but they need the correct player id.

The old device I used for my PVZ2 progress with the premium plants is already broken.

Am I not getting my premium plants back?😭

@RainRain27 

If you signed up to EA's email registration scheme or kept a record of your player id number you could get EA HELP to restore your account but unfortunately you didn't.

The only thing you can do is contact them by tapping HELP at the bottom of the page and making a missing content report and provide them with proof of purchase for any premium plants you bought.

Sorry, but they work on the basis if you don't have the correct id number then they can't/won't recover your account.