Re: [Old Report] PVZ GW2 Lost Connection Error
@EA_Shepard i have done all the relevant troubleshooting from the basic and advance links sent by EA customer support and i am doing it through the EA app.
Forum Discussion
6 Replies
EA_ShepardCommunity Manager
@Rgod312 I see nothing on your account to indicate any account issues so that is good. Means it is more connection related than account related.
Can you do the following for me. Some I know you have done but I need to see if a reset launching it works.
Reboot your modem/router once a new connection is established. Run through the following
DNS Flush
Spoiler- Click the Start button. It’s the Windows logo in the bottom left corner.
- Select Command Prompt.
- To open the command prompt console, you could also simply press the Windows and R keys at the same time and enter cmd.
- You may see a popup asking if you want to allow Command Prompt to make changes to your computer. If you do, select Yes.
- If you are asked for an administrative login at this point, then you’ll need to contact your system administrator to proceed.
- In the command prompt window, type ipconfig /flushdns.
- Press Enter.
Renew IP Address
Spoiler- From the Start menu, type cmd to search for the Command Prompt app.
- Select Run as administrator.
- Click Yes to allow User Account Control (UAC), if prompted.
- The Administrator: Command Prompt window opens.
At the prompt, type ipconfig /release, and then press Enter - The command now executes. You may see several lines of text before the command prompt returns.
- At the prompt, type ipconfig /renew, and then press Enter.
Delete Windows Temp Files
- First, make sure you close as many programs as you can
- Press the Windows key + R, go into the file explorer
- Type in %temp%, and hit Enter
- Delete everything it allows you to delete
- Reboot the PC
Then:
- Make sure Origin and Steam are closed.
- Press the Windows key and "R" at the same time.
- Type or copy and paste "%ProgramData%\Electronic Arts\EA Services" (without the quotes) into the new Window > ENTER
- Delete all files from the "License" folder.
- @EA_Shepard still no luck.
@EA_Shepardhey i had a bit of a change today instead of just giving me the pop up straight away it starts to load into the game then it kicks me and gives me the pop up that i have lost connection.
- EA_ShepardHi @Rgod312, Apologies, been out due to some really bad allergies. I did see that a few platforms especially Xbox were having some issues, but have cleared up. Can you try connecting again this morning and let me know?
- @EA_Shepard i linked my steam account to a different EA account and im able to play on it.
- EA_Shepard
