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  • f6mpa2jz356b's avatar
    f6mpa2jz356b
    2 years ago

    I have the same issue and I have already provided proof of my purchase and the CD-Key.

    But it seems to have been "redeemed" although I have not redeemed it.

    Currently I have an open case, which doesn't recognise my proof of purchase even though I have followed the steps of the guideline.

    Here is the guideline.

    How to provide proof of purchase (ea.com)

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