Error Code 4,975

When loading the Steam version of the game, the Origin Overlay appears requesting I log in to my Origin Account.  No issues there, however the overlay will not accept Mouse Input.  I can still enter my details, but of course it asks me to send a verification to xxxxx email address.  Without the mouse, I cannot select to send the confirmation email and it times out, so I have to skip and of course it returns the error message and leave me playing on 'offline mode'.  This means no access to my unlocks, and my progress is not tracked.

Any suggestions?

@NathTensent can you make a bug report here about the issue: https://answers.ea.com/t5/Bug-Reports/bd-p/star-wars-squadrons-bug-reports-en

Helps us tracking the issue better. 

Thanks!

EDIT: If you are in VR reboot the game outside of VR and try the one-time link again.

/Atic

@NathTensent 

As mentioned by @EA_Atic, a Bug Report will be helpful for us to investigate. However, I did check for you and if you are in VR, try turning that off, as it might block the mouse input.

If you're not in VR, then to the bug report we shall go..

Product: Star Wars: Squadrons
Platform:Steam-PC
Please specify your platform model. PC
What is your gamertag/PSN ID/EA Account name? LordofPaperTowel
Are you playing in VR? No
Which part of the game is the issue happening in? Game Menu
What were you doing when the bug occurred? Step by Step detail is helpful. Upon Launch it opens the Login to Origin pop up, however all that is said in the popup is Your EA Account is disable, login credentials might have expired please reset password. I have tried resetting my password many times and it hasn't fixed anything. When I close the popup I get error code 4975. Same error occurs when I press the reconnect button to try to connect online again.
Where did this issue occur? Please include menu name or in game location. On start up and when pressing reconnect option in the main menu.
When did this happen? (dd.mm.yy hh:mm) 01.10.20 10:00
How often does the bug occur? Every time (100%)
How severe is your issue? Can't play
What happens when the bug occurs? Can not connect to online functions and cannot access multiplayer
What do you expect to see? I expect to be able to login to my origin account
Which ship were you playing? If not applicable, just answer "no" or "none." no
What components were you using? Irrelevant
Which customizations (if any) were you using? None

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I have reset my password the popup multiple times and through ea account login and through Origin. Nothing Worked.

Hi @LordofPaperTowel, 

If you're still running into that same error even after updating your password I would recommend getting in touch with the EA Help team so they can take a look. You can find more information on how to set up a case with them over at the EA Help website. If you prefer you can also speak with them over Twitter or Facebook as well. 

/Kent

I have run into error 4,975 on PS4 while playing Star Wars Squadrons. I have reset my password and both accounts are adult accounts. How can I fix this issue?

Kan geen verbinding maken met internet.

Bij het intikken in het begin van het spel worden mijn inlog gegevens gevraagd van mijn EA account.

Ik kan alleen mijn E-mail adres of ID bij de usersname intikken, mijn password daarna gaat niet!!

Hierdoor kan ik dus niet verbonden worden met het internet, waardoor ik geen multi player game kan spelen!

I play on console. Xbox to be exact. I purchased the game at launch excited to play, only to be met with error code 4975 at the start up screen. I am unable to play multiplayer and only have access to story mode. When following the instructions promoted with the error code, it asks to change my password claiming it has “expired”. I have tried changing my password a number of times and still get prompted the same error message. It’s extremely frustrating. I spent multiple hours on the day of launch trying to get access online rather than actually playing the game. Does anybody know if this is a known issue that’s being worked on? Thanks for your help in advance!

Im having a similar issue on PS4. It doesn't give me an option to connect accounts when I go into settings.

Same issue here on Pc via Steam