Re: Add a account

The game asked me if I already had an account. So I pushed on the button that indicated that. 

However, it didn't let me choose the option to sign in to google play or to play as guest. Instead it started a new game. 

Now I also cannot link this game to my google account becouse it simply doesn't show that option when I press on the "options" icon.

My brother also installed this game, and compared to him, I'm missing several options when I press on the ecsact same icon.

Hope you now better understand my problem, and I also hope you can help me out even further.

Kind regards.

@yf8hy80oi0x4

Hi there,

Thanks for getting back to us.

If your logged on with the guest account, choose settings from the Main menu and then "sign into Google Play".

The game will then ask you to "Choose account for Google Play Games" with any Google accounts already used on your device or another option to "add account".
As long as you have a Google account you can add the details here and your game will then be synced.

However, if no option is available as this may be the case, then you may be playing on an underage account and will be restricted from the linking process.
You may contact our dedicated Mobile support team for assistance and we may be able to investigate further.

EA Help - Creating a in Game help Ticket for SWGOH:
https://help.ea.com/en-us/help/star-wars/star-wars-galaxy-heroes/how-to-contact-support-for-star-wars-galaxy-of-heroes

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How to reset the game?

Finally I have an acount on the same google play acount but on another phone how could I get my account on my phone?