I have been having this problem too and anything anyone has said doesn't help or work, I just might have to wait for next update and my game hasn't worked in 12 days and I'm really pissed at ea. Might be the last game I ever buy from them this stuff is stupid. If you can't fix the game then why make it.
Well, to their credit, they finally did get in contact with me via email. The rep gave me some new tips I hadn't seen before:
| 1. Check that you have PlayStation Plus. 2. Make sure you are on wired connection. 3. Check whether you are using IPv4 or IPv6 using https://whatismyipaddress.com/ -IPv4 looks something like this: 1.160.10.240 -IPv6 looks something like this: 3ffe:1900:4545:3:200:f8ff:fe21:67cf -Players with IPv6 might have connection problems if they are playing with or against a player using IPv4. 4. Perform troubleshooting steps mentioned in https://help.ea.com/en-in/help/console/connection-troubleshooting-advanced-playstation/ |
I just received the email this morning so I have yet to try any of it out, but I'll update to see if I get anywhere.
I was disappointed to find that there wasn't much else suggested to fix the problem in that email, after checking the IPv4 vs IPv6 (and confirming I have IPv4), the only other suggestions in the email were to do things I've already done. It did suggest I create a UO trace report to send back, but once again getting back in contact with EA support is ridiculous. Responding to the same email address sends back a failed delivery notice, and once again none of the contact options are working. I'm kind of at my wits end.
