Re: Google Play Login issues/Session Expired/Connection Lost [‎29-06-2020]

Hi @gramsn1402 and thank you for the report.

Restarting your device should fix that issue and let you back into the game. We've checked the logs available to us but were unable to identify anything unusual there.

Hi @TashAureus what's your ally code, so that we can have a look?

@EA_HighCommand Restarting did not fix the issue. I also tried uninstalling the app and reinstalling it. That didn't work either

We've raised it to the team and they are looking into this now.

@EA_HighCommand Thank you! 

Hi @gramsn1402 do you play on another account by any chance and if so, what is the ally-code of that account?

PS: Just read your original post again and yeah, the ally-code of the alt account would be helpful to us.

@EA_HighCommand The ally code for my 2nd account is 182-775-561. The error happens for both accounts. I tried to remove the play account and reload and error still persists

Thanks for the swift update, good stuff. We keep digging.

I'm having the same issue. I've tried uninstalling and reinstalling Google Play Games, the Star Wars App itself, and removing and re-adding the Play account from my phone. I've also restarted my phone several times between all these steps.

This issue has been present all morning, at least several hours.

@EA_HighCommand Any update on this login issue? I've cleared cache, I've cleared data, I've removed my Google account and added it again, I've restarted my phone several times, reinstalled the game several times, and have reinstalled Google play several times. All have not worked. The other games that I have installed have had no issue connecting to Google Play. I logged into the game using Bluestacks on a computer that is not good at running it, and there was no problem connecting, but I would prefer not to be tied to a computer to play this game

@EA_HighCommand Still unable to login on my phone. It's been about 24 hours now.

@EA_HighCommand Just tried to "play as guest" and that let me load the game just fine. But when I went to log into my account, still gives error

The game will load,Connecting to play Games, Choose and account....I choose and account (I have tried both) and it instantly goes to CONNECTION LOST Your session has expired.  Like others this is an endless loop.

Either another device has logged into this account, or it has been 24 hours since you last logged in. The thing is, even my shardmates see I last logged in around midnight EST.

All others games work just fine.   I have cleared Google Games and Google Play Cache, SWGoH cash, un-install/reinstall SWGoH, reset phone, made sure my phone was updated.  Missing out on refreshes, Raids, Arena payouts, Guild tickets, etc..   It would be nice to see something coming from CG on this, I am not FTP and have put enough money into this game where I definitely would like some resolution.

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Honor 9
OS Version Up to date
Ally Code: (Find it here: http://bit.ly/AllyCode ) 976-781-351
What type of issue do you have? Network/Connection
How often does the bug occur? Every time (100%)
Summarize your bug I can't log in.
Steps: How can we find the bug ourselves? Trying to log in with my account. This happens on mobile data and wifi
Connection Type Wifi
Please select your region Europe
Country France

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 Connection Lost your session has expired. Either another device has logged into this account, or it has been 24 hours since you last logged in. 

Hi

I'm having problems logging in I can't get into the game at all. When I load the game I get "Your session has expired either you logged in from another device or it has been 24 hours since you logged on"

I have only used one device my phone. No changes has been made on my phone.

I have tried clearing my cache and re-installing the application. I haven't seen anyone else having this trouble I've checked with my guild and checked online.

This issue has been happening all day I've tried to log in throughout the day.

Are you able to provide any advice to help me get access again?

Many thanks

Steven

stuck in boot loop keeps taking me back to checking for a update then a error about not login in and the session being expired. IM ABOUT TO LOSE THE TIME I UAVE IN MY DAILY LOGIN REWARDS

@EA_HighCommand have you contacted Google from your side to see why the authentication is failing?  Your software must have some sort of an interface with Google play because it triggers it when the game loads.  Maybe the bug is there.

Yes, if the game doesn't work with the current Google Play app, but it does with the previous version, then there is something causing the disconnect. Please fix this. Also...any compensation for the inconvenience?? 

@EA_HighCommandHaving same issue and have no other devices on swgoh. Going to miss grand arena because of it.

Using an android.  Ally code is 676-442-966.

I also have this problem. Yesterday everything was still normal on Samsung S9 +.

Strangely, on my tablet (Samsung Tab A) it works perfectly. But since the tablet is a bit older, it runs very slowly.

The workaround of downgrade the google play games app worked for me

But it should be fixed by developper too

Everytime I have tried to load the game up I keep getting the reload loop and it won't connect to my Google game center. I have uninstalled the game and the play games app from my phone then reinstalled them again and I'm still getting the same issue every time. 

I have the same problem I have not been able to login since last night