Re: hk-51 missing

The less-than-satisfactory reply I received from CS via email was that, despite the fact that I received these items in the mail, there were no records that I had completed the quests and received HK-51 as a companion. With a note of finality, I was given the option of paying for the access to Section X to get the quest, or subscribe. In other words, "Despite the evidence showing you had HK, we are unable to see anything else that says you did. The only option to get him is to pay. Good Day.". The entire communication reeks of money grab, and  gives me an example of why I left the game to begin with.