Forgotten password and dead physical authenticator :(

I am a returning founder with a forgotten password.  However, I also have a dead physical authenticator tied to my founding account.  I have my purchase history, my serial number for my authenticator and a desire to throw money at SWTOR!  It would seem so simple to request a password reset if my authenticator worked. It would be simple if I recalled my password and just needed a one time security code.  But in the spirit of 2020, I too am making my life as difficult as possible by also having my account tied to an old Hotmail account!  I emailed swtor support and have had so far no response.  

Any suggestions or additional courses of action? Does phone support work? Some sacrifice I need to make?