Re: There is an issue with your Electronic Arts account CANT SUBSCRIBE.

@01Nighthawk 

you will need to call swtor support when the phone lines are open to fix an account issue on that swtor account

https://answers.ea.com/t5/General-Discussion-Technical/INFO-Getting-Help-and-Board-Guidlines/td-p/48...

have the code handy when you call

"There is an issue with your Electronic Arts account which will prevent SWTOR purchases until resolved. Please contact customer support (https://help.ea.com/en-us/help/star-wars/star-wars-the-old-republic/swtor-support) for further assistance." 

Cant subscribe i've tried everything.

My problem is that, i have a steam client that pays for a month of subscription and it keeps saying that i am free to play and the solutions that both (EA and Steam) give me have not worked for me, and since i gave up that money fot lost and now i want to do it from the official page off the game , i get the error above, i already reset the Origin/EA password and nothing reamins the same, any ideas? Thanks 

name: Sinheon 

@Sr_Harknak 

Account is flagged for issues ( sounds like you have an account issue as no gametime can be added to an account when it is disabled )

As to the steam purchase email per https://answers.ea.com/t5/General-Discussion-Technical/INFO-Steam-Purchase-Not-Working/td-p/9356718/jump-to/first-unread-message just note support cant add that gametime until the account issue is resolved 

response will be in about 6 hrs when support are online for the day

@Sr_Harknak 

you will need to call swtor support when the phone lines are open to fix an account issue on that swtor account

https://answers.ea.com/t5/General-Discussion-Technical/INFO-Getting-Help-and-Board-Guidlines/td-p/48...

There is an issue with your Electronic Arts account which will prevent SWTOR purchases until resolved. Please contact customer support (https://help.ea.com/en-us/help/star-wars/star-wars-the-old-republic/swtor-support) for further assistance

Cant subscribe again

Hi. Last time i had subscribe in 2016. And now i want again subscribe. 

My SWTOR name: Arnostion

Hi, click on the link , call by phone and in 5 min they solved it for me. I just had to change my pass but through that call.

https://answers.ea.com/t5/General-Discussion-Technical/INFO-Getting-Help-and-Board-Guidlines/m-p/4806237#M70793

@Matuzalem7779 

you will need to call swtor support when the phone lines are open to fix an account issue on that swtor account

https://answers.ea.com/t5/General-Discussion-Technical/INFO-Getting-Help-and-Board-Guidlines/td-p/48...

Hello there.

Back to the game after 9 years break.

1 month ago - it was issue with payment.

I reseted password on EA.

Used incognito mode. it keep saying errors, but i was surprised to figure out that finally 1 payment was taken.

Ok, month passed, trying to renew subscription - 10000 fails in a row, and ofc no subscription.

Name : Arfuramm

Payment method - paypal

Can pay by CC, but as far as i read debit mastercard are not acceptable....

An error has occurred while trying to process your request. Please, try again later. {0}

.....

@Dagfi_Stone 

Support have asked if you can stop trying to purchase until you get an email from them

Um oh, okay.

@proxos666 Thanks for the fast reply =)

But, atleast can you specify shortly what is with my acc ? or its payment trouble ?

Seriously want to pay and play, and cant.... makes me sad .

@Dagfi_Stone 

I would say the issue for now is given your 10000 failed attempts it is blocked by the fraud algorithm , the account has been referred to another team to get unblocked

They will email you when that has been done

Hey there,

I'm having the same issue with my account. Can't buy anything, says it's an issue with my EA account. I've tried literally everything and nothing seems to work. If you could look into it for me, I would be eternally grateful.

My account name is retekrepa

@retekrepa01 

Support can see your a sub now so that is good to hear , seems you have a ticket in the queue as well so i guess they will reply when it gets to an agent

Hey there @proxos666 ,

Just curious its 2 days already, and still dont get any response from customer support.

Dont even know what to think.....

Would you be so kind to provide any information?

@Dagfi_Stone 

I checked and its still in the queue with the relevant team , just need to wait i'm afraid

Hey there @proxos666 ,

So from now ticket on for 4 days.its friday and i assume that financial dpt not working in weekends.

Any information ? Any progress ?

Cus really, ok its blocked, but i paid for the subscription, and money were taken from my cc.

Unblocking didnt seems that problem....

Thanks in advance for any reply.

@Dagfi_Stone 

all i know it is still with the relevant team , all your transaction attempts failed so any money if held by the card as pending will be released usually 5 - 7 days

I am having the same issue, subscribed through steam but says im preferred. 

SWTOR Name: Nitrostolics

On the swtor.com side it says theres a problem with EA account and I cant subscribe.

I talked to support via phone, sent in screenshots and will be waiting to see what happens. 

Emailing them screenshots fixed it, was advised not to renew through steam but directly from website in the future. Not sure why steam option is available if this issue persists 

@Nitrostolics 

you can renew on steam after this gametime ends if you like 

steam purchases fail for 2 reasons usually 

1. accounts are not linked prior to purchase 

2. swtor or the linked ea account is disabled for purchasing or banned

Hi Im having the same problem here sadly ☹️ tried to reset the password and everything but still wont allow me to sub.

Account name is : Dragonslairr

@fd61526829e19329b9f5ff327c9f854e 

you will need to call swtor support when the phone lines are open to fix an account issue on that swtor account

https://answers.ea.com/t5/General-Discussion-Technical/INFO-Getting-Help-and-Board-Guidlines/td-p/48...

Hey there @proxos666 .

Any good news regarding my ticket ?

Or at least how long to wait ? ( sarcasm: seems that i am 9999 in que to answer tho)....

Ty in advance.

@Dagfi_Stone 

Ah ok i have found the issue see https://www.ea.com/news/update-on-electronic-arts-titles-in-russia-and-belarus

Your best bet is to purchase a code , or link your swtor account to steam see https://help.ea.com/en-au/help/star-wars/star-wars-the-old-republic/swtor-on-steam

basiclly install via steam and log in and play a character via steam and log out fully that will ensure the accounts are linked prior to purchase