Re: There is an issue with your Electronic Arts account CANT SUBSCRIBE.

Um oh, okay.

@proxos666 Thanks for the fast reply =)

But, atleast can you specify shortly what is with my acc ? or its payment trouble ?

Seriously want to pay and play, and cant.... makes me sad .

@Dagfi_Stone 

I would say the issue for now is given your 10000 failed attempts it is blocked by the fraud algorithm , the account has been referred to another team to get unblocked

They will email you when that has been done

Hey there,

I'm having the same issue with my account. Can't buy anything, says it's an issue with my EA account. I've tried literally everything and nothing seems to work. If you could look into it for me, I would be eternally grateful.

My account name is retekrepa

@retekrepa01 

Support can see your a sub now so that is good to hear , seems you have a ticket in the queue as well so i guess they will reply when it gets to an agent

Hey there @proxos666 ,

Just curious its 2 days already, and still dont get any response from customer support.

Dont even know what to think.....

Would you be so kind to provide any information?

@Dagfi_Stone 

I checked and its still in the queue with the relevant team , just need to wait i'm afraid

Hey there @proxos666 ,

So from now ticket on for 4 days.its friday and i assume that financial dpt not working in weekends.

Any information ? Any progress ?

Cus really, ok its blocked, but i paid for the subscription, and money were taken from my cc.

Unblocking didnt seems that problem....

Thanks in advance for any reply.

@Dagfi_Stone 

all i know it is still with the relevant team , all your transaction attempts failed so any money if held by the card as pending will be released usually 5 - 7 days

I am having the same issue, subscribed through steam but says im preferred. 

SWTOR Name: Nitrostolics

On the swtor.com side it says theres a problem with EA account and I cant subscribe.

I talked to support via phone, sent in screenshots and will be waiting to see what happens. 

Emailing them screenshots fixed it, was advised not to renew through steam but directly from website in the future. Not sure why steam option is available if this issue persists 

@Nitrostolics 

you can renew on steam after this gametime ends if you like 

steam purchases fail for 2 reasons usually 

1. accounts are not linked prior to purchase 

2. swtor or the linked ea account is disabled for purchasing or banned

Hi Im having the same problem here sadly ☹️ tried to reset the password and everything but still wont allow me to sub.

Account name is : Dragonslairr

@fd61526829e19329b9f5ff327c9f854e 

you will need to call swtor support when the phone lines are open to fix an account issue on that swtor account

https://answers.ea.com/t5/General-Discussion-Technical/INFO-Getting-Help-and-Board-Guidlines/td-p/48...

Hey there @proxos666 .

Any good news regarding my ticket ?

Or at least how long to wait ? ( sarcasm: seems that i am 9999 in que to answer tho)....

Ty in advance.

@Dagfi_Stone 

Ah ok i have found the issue see https://www.ea.com/news/update-on-electronic-arts-titles-in-russia-and-belarus

Your best bet is to purchase a code , or link your swtor account to steam see https://help.ea.com/en-au/help/star-wars/star-wars-the-old-republic/swtor-on-steam

basiclly install via steam and log in and play a character via steam and log out fully that will ensure the accounts are linked prior to purchase