EA_Solaire
Community Manager
2 years agoRe: EA account doesn't stay connected
Hi there @BlueHobgoblin
You only need to link your EA account with your PSN ID one time- you do not have to relink the accounts each time you launch the game. If you're seeing your PSN ID listed on your Connections tab on your account, that means you are successfully linked together and do not need to link the accounts again.
It sounds like you're not able to connect to the online servers for The Gallery- to resolve this issue, please try the following troubleshooting steps:
- Try a full power-cycle on your console and router/modem
- Please run through the connection guide here as well as the guide from PlayStation
- Change your DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)
- Restore the Licenses on your console
- Check that you have an open NAT type on your console