Have you cleared cache and reloaded the page?
Have you logged out and back in?
Which browsers have you tried? Personally I use Edge as Safari and Chrome does not work for me
Have you tried Twitter? (link at the bottom of the page)
This is all I can advice you as this is not my area of knowledge
@EA_Cade do you have any other suggestions?
Hi and thank you for your reply,
Yes, I have cleared my cache and reloaded. I have also used browsers that I have never used for this webpage before.
I have logged out and back in several times. I have also tried submitting a ticket without logging in.
I have used:
Edge, Chrome and Firefox on PC,
Chrome and Safari on Mac,
Chrome, Google and Safari on iPhone and iPad
Same behaviour on all - the form scrolls to the top of the page.
HOWEVER, there was a form field for SFP version with a drop list which doesn't contain the current version of the game (the last version in the drop list is 5.46 but my game is 5.64.0) so I left it with the "-" alternative that was already there. Unfortunately the form gave no indication that "-" was not an approved option and that you have to choose something in the drop list.
I chose the latest available option and it worked!
Thank you so much for putting me in the right mindset to solve the issue!
M
Glad you could finally submit your ticket!
Ah, yeeees.
They are slow updating the drop box for versions
As a rule, choose the latest and in the optional comment box, state the correct version and scold them for not keeping the version box updated 😉
