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Re: Sims Freeplay Crashing

I have started the palm promenade section and built the cactus cave. I built the tree house and now every time I click on the built tree house the game crashes and closes. I have reached out to support and not gotten anywhere. A chat would be nice. I have two tickets open but when you choose “resume ticket” it just keeps looping to help topics. I have restarted my iPad. Made sure my iPad is up to date. Switched networks. Deleted and reinstalled the game and nothing works. I cannot progress in the game to continue building. Help! Please don’t send me a link to read about common fixes. I have tried these. Let me know if this issue is going to be resolved. Thank you

6 Replies

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @0f85y0n4i0u7 Have you stored the items in your inventory, closed the game down and then added them back to the land? Does it only crash with those items specifically and no others?

  • I get the crashing when I go to hit on the built tree house so there aren’t any items in the inventory it’s the actual build of the treehouse

  • Now I cannot build anything else in the game because it keeps sayiing my Treehouse is being built. but when i click on the BUILT flashing treehouse, the game crashes and closes. Now i cannot move forward with anything. going to stop playing

  • okrdi804u27x's avatar
    okrdi804u27x
    2 years ago

    Hey , I’m in the same boat as you!!! And it took over a week from both EA and the game support just to tell me there nothing they can do. 

    Long story short……this is an ongoing issues and numerous of players have been reporting this crash. So unfortunately it a waiting game. They waiting to see how much of an issue this crash really is , how to go about it and how to fix it . 

  • not sure what happened with this last update but its cause something to go wrong with the sim springs. a lot players is experiencing just clicking on the task house and the game crashing completely.

  • There’s another post on here about the same issue of the game crashing when one of your Sim Sorings houses is built and waiting to be opened. EA support has acknowledged the problem and are working to fix. They advised me to keep an eye out on the EA HQ forum for a fix announcement. Let’s hope it’s soon!

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