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EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
2 years ago

Re: Redeemed Sims 3 codes but wont download as says only available on windows?

Hi @CheyenneLeeMaria 

It sounds like you're missing the 64-bit versions of these expansions on your account- while this isn't something I can check on for you over the forums, the live support team can review your account information a bit further and get the 64-bit versions of your packs added for you.

Please reach out to live support from the help site here so they can take a look with you: https://help.ea.com/en/help/faq/using-ea-help/ 

If you already have the 64-bit version on your account, but you have DLC missing in The Sims 3 launcher, please see this thread as well for more information. 

2 Replies

  • Cleminki's avatar
    Cleminki
    12 months ago

    hi i have the 64 bit version i downloaded through Origin before it fully switched to EA app, recently, I found all of my expansion packs with their CDs and redemption codes, I have tried to redeem seasons and pets and it will tell me I'm all set then bring me to download one of them and pay for it on the app after I redeemed the code. i dont want to buy each expansion again when I already own it and the code is valid yet won't download. 

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    12 months ago

    Hi @Cleminki 

    It sounds like you're missing the 64-bit versions of these packs specifically- please read over the accepted solution on page 1 of this thread for more information on this. 

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