Re: Difference between deactivating and deleting your account

@EA_Lanna Thanks. It’s not good news, I was hoping the app portion and Xbox Live portion would be separate, but thank you for your reply. 
I do agree that this is more of a follow up question to my original post, but I posted it separately because the first one had been missed. It says in the literature you linked me that we should start a new post if it’s been more than 24 hours without a reply. I didn’t think all posts got a reply anyway. So I was wondering if this one qualified. 
But I have an answer to my question now.
And I feel that EA should consider splitting these two up, because unlike playing a console game, app gaming is really dicey. You can lose things so easily, and whose fault is that. A lot goes wrong because of constant information overload, and personally, I’m not used to that. I’d rather just have my game and have it work. 
But this is a good game. It’s too bad. 
Thank you for your response. 

Hi @CharlieDaisy12, 

I'd like to get back to you in regards to this also:

---

@CharlieDaisy12 wrote:

It says in the literature you linked me that we should start a new post if it’s been more than 24 hours without a reply.

---

To be clear, a new post is not the same as a new thread. Here you created 3 separate threads to ask questions related to the same issue which I've since merged together (the latest two were further merged into one post). In those cases, it's best to keep q's, asks for clarifications and information shared on the same subject in the one space, i.e. the one thread, as creating multiple threads is considered spamming the topic. 

I hope that makes sense. 

Take care,

EA_Lanna

@EA_LannaOk. But if I keep everything in one thread, it won’t necessarily get seen, and if a question I really need an answer to has not been answered within 48 hours, that’s what I assume, only because that’s the way EA Help does it.
That’s why I created a new topic (thread). Because I assumed my first one got missed since it wasn’t bolded (which I get now - why it wasn’t in bold).
I’ll try not to create as many topics in the future.
If you edit a post, then, does that put it at the top of the que? Or if you add a post, does that put it at the top? Does anything besides creating a New Topic put it at the top?

Hi @CharlieDaisy12,

Editing a post will not bump it. Posting a post in a thread will bump the thread. We encourage members to use bumps wisely though so as not to spam the board that way either. Please review our forum rules are a good guide for engaging on the forum: https://answers.ea.com/t5/AHQ-Announcements/New-EA-Forum-Rules-amp-Guidelines/td-p/6075534

I feel it's important to clarify this; Answers HQ is first and foremost a player-helping-player community platform. Players respond and share their advise or their workarounds to the threads and posts shared here. Community Managers like @EA_Barry and myself, will post in threads and offer advise whenever we can spare but as you've seen this isn't something we can do for every thread or post created. If you are ever in need of one-on-one support from EA or require an answer relatively quickly from EA, it would be best to take advantage of the official and dedicated support channels EA have in place such as the ones' I've linked above. EA Help articles on the EA Help site also hold a wealth of information (example of one would be the link EA_Barry shared).

- EA_Lanna