EA_Blueberry
Community Manager
6 years agoRe: How can I change to my new Game Face?
It sounds like you have two EA accounts and you're creating the new Game Face on an account that doesn't have your PSN ID linked to it. If you're not creating the Game Face on the account with your PSN ID attached to it, the Game Face won't show up because it doesn't sync up to your PlayStation account.
Here is how to find out what email you need to login to at the Game Face site so it shows up in game: https://help.ea.com/en-us/help/account/find-your-ea-account-email-address-using-your-game/