Forum Discussion

crinrict's avatar
crinrict
Hero+
10 years ago

[INFO REQUEST] Black Screen on Startup

If your game just start to a black screen with sound only, please try the following things

  • Try both windowed and full screen mode
  • In Windowed mode, try resizing the window
  • Make sure you fulfill the minimum requirements of the game.
  • Update your video card drivers
  • Roll-Back to earlier graphics drivers.
  • Make sure your game runs on the card and not the chip if you have a dual graphics system
  • Disable Origin In Game
  • Try the 32 bit Version
  • Try resetting your user files as described in the factory reset
  • Delete this file: documents\electronicarts\thesims4\options(.ini) and let the game create a new one.
  • If you have other demanding games, try those
  • Download the Sims 4 CAS Demo (it's free) and check if that work
  • Try changing to laptop mode (Open the file documents\electronicarts\thesims4\options(.ini) and find this line: advancedrendering =. Change it to 0 for laptop mode on or 1 for laptop mode off
  • Try hitting ALT-TAB to switch to the desktop and let it sit a while. Then switch back.
  • Play around with the resolution (Open the file documents\electronicarts\thesims4\options(.ini) and find this lines: resolutionheight and resolutionwidth. Set it to match your computer's resolution or something similar.

If none of these help, please post in this thread with the things you've tried and anything else you think important.

Make sure to include your DxDiag


To gather a DxDiag on your computer, please follow the steps here: http://answers.ea.com/t5/The-Sims-3/HOW-TO-DxDiag-for-Sims-3-PC-Only/td-p/1049584/

You can attach the txt file to your post directly.

pc

25 Replies

  • Anonymous's avatar
    Anonymous
    10 years ago

    Hi!

    I have been having this problem since the last update (before the most recent January patch)... I have tried all of the above solutions and my game still starts up to a black screen with music.

    I don't know if this is relevant, but my Sims 3 game is doing the same thing (but my Sims 2 game works perfectly fine).

    I've attached by DxDiag.

    Some basics about my computer:

    • Dual graphics ((I have Sims 4 running on the card, not the chip))
    • 64-bit with 4gb ram ((I have Sims 4 running as 32-bit))
    • Windows 10

    I hope something can be figured out, because I haven't been able to play my game for almost a month now and it's super upsetting ☹️

  • crinrict's avatar
    crinrict
    Hero+
    10 years ago

    How about the CAS Demo, does that work ?

    Could you also try to roll back to earlier AMD drivers ?

  • Anonymous's avatar
    Anonymous
    10 years ago

    The CAS demo works perfectly.

    How would I go about changing to an earlier AMD driver?

  • crinrict's avatar
    crinrict
    Hero+
    10 years ago

    Start the device manager and click on graphics cards. Then choose the AMD one and choose drivers. There should be an option to use the earlier ones.

    Also somewhere on the AMD page, there should be a page to re-download them but I have no luck finding them atm. 


    Try the device manager first and if it doesn't work, I'll try to find the drivers for you.

  • Anonymous's avatar
    Anonymous
    10 years ago

     I was able to rollback to earlier driver but it still doesn't work. I'm convinced this is just an unsolvable problem LOL

    Thank you for all your help so far though!

  • Anonymous's avatar
    Anonymous
    10 years ago
    No it never did. I'm out of ideas for what to do.
  • crinrict's avatar
    crinrict
    Hero+
    10 years ago

    That AMD card is pretty old as well so it might just be a matter of your computer not being powerful enough.

    Bit out of ideas atm.

  • crinrict's avatar
    crinrict
    Hero+
    10 years ago

    Did you try the suggestions ? Can you post your specs ?

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