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8 Replies
- crinrict8 years agoHero+
Check if they got updated by the creators
Here's a list of broken stuff: http://forums.thesims.com/en_US/discussion/928106/broken-mods-cats-and-dogs-nov-2017/p1 and what's updated
- I just bought the Sims 4 Cats and Dogs expansion, I have successfully downloaded it but when I went to create a pet. The game glitched then proceed to turn white, I can still hear the music but I cannot see a thing. I also turned my PC off four times but the same thing has happened. I also don’t play with any mods or CC.
Can someone please help. Thanks, Maryann. - crinrict8 years agoHero+
Could you post your Computer's DxDiag?
To gather a DxDiag on your computer, please follow the steps here: https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
You can attach the txt file to your post directly. Here is my DxDiag, thanks for helping - Maryann
- crinrict8 years agoHero+
Same as a lot of other people. Your processor is below minimum requirements
You can either get a better computer or contact customer support for a refund on the EP
Game advisors can be found through live chat or call-back
- https://help.ea.com/en/contact-us/
- Click on the orange NEXT button
- Select a platform
- Click on the orange NEXT button
- Select a topic and describe your problem in a few words
- Click on the orange NEXT button
- Click Chat Now to chat with a Game Advisor or leave your phone number for a call-back
In Details here: How to contact a Game Advisor
- Thanks for the help, I will just keep the game right now until I get a new PC.
- This game drives me nuts there a so Many glitches end bugs and issues with that mine won’t work sinds this pack came out I have this problem with before I don’t and I try to fix mine game but nothing seems to work
EA do something with this I think Im not the onlusten onze with this problem... - crinrict8 years agoHero+
it's a bit hard to help you if you don't state what your issues are.
Are you using mods/cc in your game ?
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