Re: Cannot Download Holiday Celebration Pack for Daughter's Underage Account

Hi,

I realise that this thread is a bit old now however it's the holiday season again and my daughter asked me to look into the free Holiday Celebration pack for her.  As per the advice here I contacted EA Support and the conclusion was this: An underage account cannot access the Origin store so cannot add the free pack themselves, the only way they can add games or expansion packs is by redeeming a code which you would get from purchasing the item via a retail outlet or online.  The problem is that as this expansion pack is free it is not sold anywhere and therefore no product/redemption code exists for it.

I asked the advisor to feedback to the relevant department that as the expansion is free then a "one code for everyone" code should be generated to allow underage accounts access to the content, especially at this time of year.  As the expansion is free and you need to have purchased the Sims 4 main game to use it there should be no financial impact to EA.  If the code were to be something like "FREE-HOLIDAY-CELEBRATIONS-PACK" then this would prevent unscrupulous people from trying to resell the code online to make a profit from a free item.

I know that a "one code for everyone" approach is possible because EA did it with the Sims 2 Ultimate Collection which was free up until October 12th, which is annoying because my daughter just asked for Sims 2 for Christmas and I missed out :D

Hope this helps anyone else looking to get this expansion.