Forum Discussion

uncreativeirene's avatar
uncreativeirene
6 years ago

Re: Can't access gallery?

I've been having this problem since August. The gallery takes forever to load and is basically unusable since I can't download anything. Never had this problem before. I tried resetting my game back to factory settings, updated my graphics card drivers and disabled Origin in-game, but nothing worked. My internet connection isn't slow, either. I need the Gallery to download lots. Can someone please help me? I'm getting a bit desperate here. Haven't even played the game since then. It's disheartening. 😢

1 Reply

  • kreatora's avatar
    kreatora
    Hero (Retired)
    6 years ago

    @uncreativeirene

    Just to check - rename please your Tray folder to Tray1 and let the game create a new empty one.
    It is mandatory to delete all folders with the word cache in the name if you are often in the Gallery. You have to do it once a week at least. The game will recreate them.
    Check if you still have these problems with an empty library. Maybe the reason is that you have some bugged objects in your library.
    You will recover the old library when you throw away the new Tray folder and restore the old name to the previous one

    I don't work for EA

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