Re: Sims 4 not running on Dell Inspiron 5567

Thanks for the suggestion.

I only downloaded the game again today from my Origin account, so it should be fine, but I'll give it a go.........

I also noticed on Origin it lets you select a couple of very basic options, like a 32 Bit version. I even tried this just in case, but no luck.

Just repaired it and it came back as all ok. Then tried it again, but no luck.

When the screen goes white it almost looks like it is trying to run the game on a different screen size and then gives up.

Do you know what screen size works for the Sims 4 please?

Thanks for your help.

@yeehbadger 

Do not load the Legacy edition unless your PC runs 32bit or are too weak to run the standard version, All new packs will not run with it.

Do you have Riva Tuner or Afterburner installed? If so they may conflict with The Game.

Nope,

I don’t have either of those installed. 

There isn’t really much on the laptop other than the usual word, excel, Adobe, a few Canon camera software programs and Age of Empires, iTunes and photos. 

Thanks

@yeehbadger  Try disabling Origin in-game: hover over your username, select Application Settings, then the Origin in-game header, and disable the option at the top.

If that doesn't help, please run a dxdiag and attach it to a post.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/