Forum Discussion

puzzlezaddict's avatar
puzzlezaddict
Hero+
6 years ago

Re: the sims 4 game crashes after 5 minutes of play

@MorSV  The next step is doing some hardware monitoring, to see if there are any obvious red flags.  Download hwinfo (free) from here:

https://www.hwinfo.com/download/

You don't need to install anything if you don't want to—just download the portable version, unzip it, and launch it from your Downloads folder or wherever you like.  (If you do want to install, be sure to click the green button, not the orange one.)  Restart your computer, open hwinfo, choose "sensors only," and click the icon that's a sheet of paper with a + icon to start logging.  Take note of where the log is being saved; if it's easier, just save it to your desktop for easy access.

Wait five minutes, then open Origin and launch the game.  Don't open any other apps.  Play for 20 minutes or until it crashes.  You can stop the logging by clicking on the same icon.  Please upload the file to a third-party filehosting site and link it here.  Leave the file in .csv format, or else the log reader might not be able to open it.

5 Replies

Sort By
  • MorSV's avatar
    MorSV
    6 years ago

    Hi,

    I started the HWiNF program for 6 minutes.

    After that I opened ORIGIN and started to play The SIMS 4 for about 3-5 minutes until it crashed.

    Than I had to restart the computer (by the reset button) .

    because of that I did not stop the  HWiNF program as you described .

    Link to the file:

    https://1drv.ms/u/s!AoEAWqeVlevpdiBxyrbf8dlZJpM?e=gSUtpK

    Thanks,

  • Holger1405's avatar
    Holger1405
    Hero+
    6 years ago

    @MorSV 

    Please Zip the CVS file and load it up again.
    Office online on Onedrive automatically converts the file into an xlsx file the log viewer can't read.   

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    6 years ago

    @MorSV  There are several potential issues showing up in your hwinfo log, but two stand out.  The first is that the voltage on the 12V rail dropped significantly as the monitoring went on: it was as low as 11.52V.  What do you have for a power supply?  Please list the manufacturer, wattage, and rating, e.g. Corsair 750W 80+ Gold.  I take it you've never upgraded the PSU since you bought this computer?  It might be time for a new one.

    The other major issue is that your graphics card is overheating, running up to 104º C and staying there.  This is despite the fact that its fan is operating at 100% and that the temperatures inside the case are well controlled.  In fact, even before you start to play, the GPU temperature is much higher than it should be while the card is idling.  Either the GPU fan is broken, or it's so clogged with dust that it can't do its job.  Before you play again, please clean the fan, then turn on your computer and make sure the fan is actually working.

  • MorSV's avatar
    MorSV
    6 years ago
    @puzzlezaddict
    OK. You found it!
    The graphic card ventilator is stuck.
    for now I removed the graphic card, and I'm using the Intel outlet.
    In this situation I can play The sims 4 game with out crashing.
    I will fix the graphic card in the next days and will try it again.
    Thank you so much for all your support and patience.

About The Sims 4 Technical Issues - PC

PC players get help with their technical issues in The Sims 4 here.51,948 PostsLatest Activity: 2 hours ago