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Hero+

Re: Harvestables and House Decor Disappearances/Fish in Aquarium invisible

@BadCowboy1969 Been trying to troubleshoot this issue here: https://answers.ea.com/t5/Technical-Issues-PC/Harvestables-and-House-Decor-Disappearances/td-p/8656490/jump-to/first-unread-message (the thread turned into being about the fish) and for me they show fine. Dark room, dark aquarium, they appear.

Could you post the following info:

- What's your graphics card ?
- Post a picture of your ingame graphics settings
- Does it also happen in the fish bowl as well ?

BadCowboy1969
6 years ago
@crinrict I have no clue how to find out what my graphics card is. The bowls are fine. The betta in my Sims' bedroom is swimming happily. How do I add a new picture to this thread?
crinrict
Hero+
6 years ago
Just add them to a new post, same way you did on the first post.

Could you post your Computer's DxDiag?

To gather a DxDiag on your computer, please follow the steps here: https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

You can attach the txt file to your post directly.
crinrict
Hero+
6 years ago
@BadCowboy1969 I was able to duplicate this finally and it was an issue with the aquarium itself.

It had both the option to turn the light off and on. I turned it off and back on and then it worked.
If that doesn't work, try buying a new aquarium.
BadCowboy1969
6 years ago
@crinrict So does this mean every time I want to see the fish I have to fiddle with the lights? If that's the case that's not really a fix, just a bandaid to a game code problem ☹️
crinrict
Hero+
6 years ago
@BadCowboy1969 Not sure. It could be a one time thing of something that broke the interaction.

Best to try if it comes back after you fix it.

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