Forum Discussion

Re: Game is crashing

@Athornberry89  These two changes have helped most users with an HP Victus or Omen laptops of this generation and the same white screen issue:

https://forums.ea.com/discussions/the-sims-4-technical-issues-pc-en/game-won%E2%80%99t-launch/4992631/replies/5000160

https://forums.ea.com/discussions/the-sims-4-technical-issues-pc-en/managed-to-fix-my-problem-where-it-crashes-during-launch-after-update/4998584

I would also be curious as to whether turning on night mode, for whatever hour(s) you're trying to play, helps here.  One user said they had this issue but only during the day, so I'm wondering whether something about night mode gets around the problem.

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