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puzzlezaddict's avatar
puzzlezaddict
Hero+
3 years ago

Re: unknown software exception (0x80000003) 0x00000001401508C5

@steamycoffe  Please run a couple of basic checks of your Windows system files.  Here's how:

  • Hit Windows key-X
  • Choose either “PowerShell (Administrator)” or “Windows Terminal (Administrator),” whichever option is offered
  • Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes, and enter
  • The system will start validating soon. If it throws an error, please list it here
  • After it reaches 100%, hit Windows key-X again
  • Again, choose “PowerShell (Administrator)” or “Windows Terminal (Administrator)”
  • Inside the window, copy and paste “sfc /scannow” without quotes, and enter
  • Post the message you receive here

Restart your computer, hit Windows key-i, select Update & Security, and click the box to check for updates.  If any install, restart again afterwards.

Disable Game Mode and Game Bar as well, both listed under Windows Settings > Gaming.

If that doesn't help, please do a clean uninstall and reinstall of the Nvidia graphics driver.  Here's how:

https://crinrict.com/blog/2019/02/clean-re-install-of-graphics-drivers-with-display-driver-uninstaller-ddu.html

But instead of using the latest Nvidia driver, try one from April or May.  You can find slightly older drivers here:

https://www.nvidia.com/en-us/geforce/drivers/

6 Replies

  • steamycoffe's avatar
    steamycoffe
    3 years ago

    Before answering, I have to say sorry. I had to go somewhere where there was no Wi-Fi. Sorry for not having answered.

    But now I'm back and I tried all the PowerShell things and this is the message I got. I'll do the others things you told me to do.

  • steamycoffe's avatar
    steamycoffe
    3 years ago

    Ok so I tried uninstalling my graphics driver and installing those you told me. I tried first with the April one and it crashed, but I was able to play for like 15 minutes. Then I did the same thing: I uninstalled it and replaced it with the May one, I played for a while, and then, after I clicked a random townie, it crashed again after playing for 30 minutes or so. What should I do?

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    3 years ago

    @steamycoffe  Don't worry about the late reply.  However, since it's been a little while, I'd like to see a new dxdiag.

    Please also upload a crash dump.  Click Windows key-R and copy and paste this:

    %LocalAppData%\CrashDumps

    When you enter, you'll see a list of .dmp files.  If one of them is from Sims 4 or Origin, please upload it to a third-party filehosting site (Google Drive, Dropbox, etc.) and link it here.  If you see a crash dump that was written at exactly the time the game crashed, I'd like that too.  But in either case, please only upload files from after we started troubleshooting here.

    If there is no Sims 4 .dmp file, you can enable them:

    • Hit the Windows key, type "command prompt" in the box, right-click on Command Prompt in the search results, and select Run as Administrator
    • In the window, paste "reg add "HKLM\Software\Microsoft\Windows\Windows Error Reporting\LocalDumps\devenv.exe" /v DumpType /d 2 /t REG_DWORD" without the outside quotes into the box, and enter
    • Launch Sims 4 and wait for it to crash (whether you can play at all or not)
    • After it crashes, wait for any crash dialogs to finish
    • Then hit Windows key-R and paste "%LOCALAPPDATA%\CrashDumps" without quotes into the box, and enter
    • Upload the last .dmp file to a free filesharing site and link it here
    • When you want to undo the auto crash log dumps, open Command Prompt as before, paste "reg delete "HKLM\Software\Microsoft\Windows\Windows Error Reporting\LocalDumps" /f" without the outside quotes, and enter.
  • at8hinais's avatar
    at8hinais
    3 years ago
    @steamycoffe Hey, the sims 4 is extremely broken as of now after the latest update, so it's not your computer's or files' fault. Same thing has been happening to me and thousands of others players and there seems to be no fix for it, it worked fine before the July 26 update but now I'm getting all these random error pop ups. Best thing to do is just wait until EA finally decides to fix the problem 🤦‍♀️

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