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EA_Blueberry's avatar
EA_Blueberry
Icon for Community Manager rankCommunity Manager
6 years ago

Re: Apex Legends won't launch after clicking Play

@ItzRagdollYT 

The game appears to still be downloading. Have you been able to launch it once the game was fully installed?

When a game is stuck in resuming or getting ready phase (or won't launch properly at all), try clearing the cache for Origin. 

Here is how to do that: https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

Since you're on PC, please include a DxDiag if you need further help.

How to Pull a DxDiag

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

7 Replies

  • ItzRagdollYT's avatar
    ItzRagdollYT
    6 years ago

    i have tried with it fully downloaded dosnt work trying cache clear now

  • ItzRagdollYT's avatar
    ItzRagdollYT
    6 years ago

    Dosnt work 

    please give me a working solution i luv this game so much

  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Manager rankCommunity Manager
    6 years ago

    @ItzRagdollYT 

    Let's see if this does the trick:

    1. Delete Origin from your PC and re-download the latest version
    2. Perform a clean boot in order to disable all non-Microsoft essential programs to start up your PC
    3. Right-click on the Origin desktop shortcut and Troubleshoot Compatability
    4. Right-click on the Origin desktop shortcut and run as administrator
    5. Right-click on Apex Legends in Origin and select Repair.
    6. Launch the game.
  • Lokiwilde1233's avatar
    Lokiwilde1233
    5 years ago

    @EA_Blueberryyou just gave the same "solution" twice, I have uninstalled origin and apex 3 times now, done every video out there and nothing helps, when I launch the game it show to loading screen before goin into full screen, that then shuts then about 5 secs later origin will pop back up from being minimized, I also get no error when this happens so I cant tell you an error code or anything, I download a minecraft mod pack launched with np, origin launches with no problem, and I reset my pc the other day so the programs I meantioned are the only ones installed apart from discord but I've tried without discord installed and doesnt work, I have an i5, 1050ti, 16 gb, the game is installed on an SSD, windows is up-to date, apex is, origin is, drivers, everything works, all other programs work, but not apex, is there anything else that can be done apart from "Delete Origin from your PC and re-download the latest version
    Perform a clean boot in order to disable all non-Microsoft essential programs to start up your PC
    Right-click on the Origin desktop shortcut and Troubleshoot Compatability
    Right-click on the Origin desktop shortcut and run as administrator
    Right-click on Apex Legends in Origin and select Repair.
    Launch the game." cause thats in every video and makes no difference, ive repaired the game over 5 times on 3 fresh installs no for luck

  • I am having the exact same issue right now and have done everything, was a solution ever found??

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