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haassyy's avatar
haassyy
5 years ago

Re: Crashing/Freezing every game/firing range

@ClearYubiif you haven't tried these steps I recommend you to try it as I saw it in others posts reporting the same problem.

Try to:
1-Update your Bios software. Then set its settings to default.
2-if you have any overclocking reset it to default value as well.
3-Set all Nvidia Video card settings to default.

I hope this would help. if not you should remember the last graphic driver that you are sure your game was working on without crashes and perform clean installing .

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  • haassyy's avatar
    haassyy
    5 years ago

    @ClearYubi

    I have a big feeling that the source of the crash is the newly added nvidia feature called "NVIDIA Reflex"

    So in case that you have tried the above steps try to do the following steps after updating the nvidia driver to the last version:
    1-Open the Origin Launcher
    2-Go to My Game Library
    3-Find Apex Legends and right-click the game
    4-Select Game Properties
    5-Click the Advanced Launch Options tab
    6-add this line:

    +gfx_nvnUseLowLatency 1

    7-Click Save

    8-Play the game ... if it crashed do steps (9 + 10) if did not crash then skip it.

    9- replace the argument line in step 6 by this line:

    +gfx_nvnUseLowLatency 0

    10-Click Save and test the game ...

    I hope this work for you


  • ClearYubi's avatar
    ClearYubi
    5 years ago

    @haassyy 

    Hello!

    Thank you for the suggestions, the only "fix" I have not tried is updating my bios. I would rather not mess with bios and registry as fixes for a problem that is not related to the game/drivers. I will try this out while waiting for support to get back to me regarding the DXDIAG.

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    5 years ago

    Hey @ClearYubi, 

    Do you remember which driver you installed when you rolled them back? If possible, can you try rolling back to the 452.06 driver to see if that helps at all? I've seen some other reports that installing that specific driver has helped with performance issues, so I'm curious if it helps with the crashes you've been seeing. 

    /Kent

  • ClearYubi's avatar
    ClearYubi
    5 years ago

    Hello @EA_Kent 

    Unfortunately this did not work, I tried rolling back to the oldest driver there was. Not sure which version it was

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @ClearYubi 

    Gotcha, thanks. 

    Have you had the chance to try starting up your PC in a Clean Boot before launching the game to see if that makes any difference at all? If there's anything else running on the PC that could be contributing to the crashes that might help to get around it. 

    For more details on how you can set one up check out the EA Help website. Let me know how that goes when you've had the chance to try it out. 

    Thanks again, 

    /Kent

  • ClearYubi's avatar
    ClearYubi
    5 years ago

    @EA_Kent 

    Hello Kent,

    I have tried a clean reboot from a previous support I had with EA to try to fix it, didn't work. I have also restarted windows/formatting so I am on a clean PC with only Apex and a few other games.

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @ClearYubi 

    Gotcha, thanks for giving it a shot. 


    Have you been keeping an eye on your temperatures while Apex Legends is running? None of the hardware in your PC is running too hot? 

    /Kent

  • ClearYubi's avatar
    ClearYubi
    5 years ago

    Hello @EA_Kent 

    I have been monitoring my temps, no problems there, Apex freezes before it can even start to warm up my GPU, I've tested with some bench marks that have gotten my GPU to 70C and it's stable 

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