Re: DXGI ERROR DEVICE HUNG - AMD Radeon RX 5600 XT

@DeymanC 

Thank you for the info! I really appreciate it. Let me know if anything changes. 

@EA_Kent 

No crashes so far. Played around 6 hours all together. I believe that this fixed it.

@DeymanC 

Thanks for following up and letting me know! 

Still having this issue, tried this overclock, power limit to 150%. Still random Hung error.

Apex is the only game this happens with.

Ryzen 3600 CPU

Gigabyte 5700xt Gaming OC

I have previously:

* Re-installed windows

* Updated all drivers - Motherboard, GPU etc.  GPU is on (22.3.1)

* Uninstalled APEX and completely re-installed (Steam version)

* Tried OC GPU and set power limit via AMD Adrenalin to 150%

Don't want to speak too soon however i played for over an hour today with no crashes.. however I followed this YouTube video:

https://www.youtube.com/watch?v=3DOxfN3b8jg&t=39s

* Yes it has some questionable editing and way to download the ZIP lol

I skipped the driver update check but did these rest which reinstalls DX11 & 12 and the VCredist C+++ from MS & changes DirectX to log errors from r5apex.exe

Ill update over the next few days how this goes.

Thanks

@mycelph 

Thanks for the update!

Let me know if anything changes. 

I have been facing the exact same error for at least 8 to 9 months. I started playing in Season 5, it didn't have any issues back then.

Now, It crashes every 5 mins.

I have tried :

1. reinstalling drivers includes rolling back, updating to the latest, and cleaning installation of the drivers.

2. resetting windows by removing all the partitions, tried both windows 11 and 10.

3. underclocking the GPU

4. running the game as an admin

5. using origin and steam to launch the game

6. any other fixes as mentioned in forums and youtube

DxDiag Screenshot is attached

System Specs :

16GB RAM ;

AMD Ryzen 5 3550H

Nvidia GTX 1650

Please help me out !

Thanks

Hi @Z3PHYR05, 

Did you also try reinstalling DirectX and the Windows C++ Redistributables like mycelph suggested in his post? 

@Z3PHYR05 

Got it, thanks!

Have you been keeping an eye on your hardware temperatures and usage while Apex Legends is running? Are you seeing anything out of the ordinary there? 

Hi @Z3PHYR05.
I'm not sure how you can manipulate Nvidia GPUs.
Don't decrease the clock, you can leave it at the default value, but the important part is to try and INCREASE the max voltage your card can take (if you can). At least that worked for me.
For my Radeon RX 5600 XT, it's around 1020-1030 mV.

CAUTION: it is possible that you could damage your GPU if you give it too much voltage in a single increase. Continue following steps only if you understand what you are doing.

Since increasing the voltage will increase the temperature also, do it in steps, and monitor the temperature of the card as you play.
For example, you can start from the default voltage and increase in steps by maybe 10 mV.
If the game crashes increase by one step again, etc.
If at some point GPU starts to crash due to overheating, decrease voltage by 1 step. And that's probably the max voltage it can take without starting to overheat.
Also if you can, allow your fans to spin faster, so they can cool the extra heat. They will be louder tho, but the GPU will be able to take more voltage.
If your game stops crashing at some voltage, that's it - you solved your problem and you can leave it at that voltage if GPU is not overheating.

Hope this works for you (fingers crossed) 🙂

@Z3PHYR05 Didn't have that issue. Perhaps try some solutions listed in this video: https://www.youtube.com/watch?v=ALSmMhBFcjA
When does it pop up? Every time the game crashes?

@Z3PHYR05  It could be then just a follow-up of the dxgi crash.
Once you fix the crash, it probably won't pop up anymore.
Let us know if increasing the voltage of GPU helps.
Or what @mycelph said about RAM maybe does the trick for you.

I have got rid of the issue by modifying the registry.