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EA_Mako's avatar
EA_Mako
Icon for Community Manager rankCommunity Manager
2 years ago

Re: EA account is linked to b0*****@disabled.ea.com so I cant unlink it

Hey @CigsInside42069,

What options are you using when trying to create a new case?

If you're unable to resume a case from your case history page here, try using the specific options below.

If you create a new case here and select Game Support > The EA app > I want to update my EA Account information, you should be able to get in touch with the support team so they can take another look.

2 Replies

  • CigsInside42069's avatar
    CigsInside42069
    2 years ago

    I went through the link that you attached when I first submitted my case. It says my case is "in progress", but when I click on the case, there is a prompt for me to "resume case", not really sure what is going on with that. Its been a few days since I got a response and nothing has changed, my old account is still linked to a disabled email. I just need someone at EA to unlink my Xbox account from my disabled EA account.

    There is also no option for a live chat or anything. I went to Game Support > The EA app > I want to update my EA Account information and there is no option to create a case and I do not see anyway to get in touch with support.

  • CigsInside42069's avatar
    CigsInside42069
    2 years ago

    I see the EA community team does not understand what is going on with the help page either. Makes sense.

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