Forum Discussion
5 Replies
- EA_Aljo11 months ago
Community Manager
Sorry. I meant the IPv being blank is odd. I haven't seen that before. Are you sure it doesn't just say IPv & IPv6? That means you're using both. Which is fine. If it was just IPv6, you would want to switch to IPv4.
Unfortunately, I'm out of ideas as to what is causing this. It would be good to speak with your ISP to see if they are noticing any issues. Do you happen to have access to the administration for your modem/router? If so, it would be good to check the firmware and make sure it's up to date.
I'm planing on sending my console as a is it might be a hardware issue mainly ea games but other games too thanks for your help
- EA_Aljo11 months ago
Community Manager
Sounds good. If it's happening with other games too, it's possible there's a hardware issue. Good luck!
I don’t believe this is a hardware issue. I’m having the same exact issue as the previous commenter has described. All connections are functioning properly but failing to connect to EA servers. I’ve tried everything from hotspots to ethernets.
- EA_Aljo11 months ago
Community Manager
If what has been suggested in this thread and in the connection troubleshooting help here, please contact your ISP to see if they are noticing any issues.
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